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April 2024 by Samantha Wellauer
Would give zero stars if I could. Just left there a bit ago around 1:30pm looking for new jewelry for my tragus and rook and the kid by the register with short red hair barely acknowledged me. Looked right at them and said hello, they looked right at me and said jack. The other kid by the counter in a grey sweater literally had their head down sleeping. I was the only customer in the store. I was looking for the jewelry because there used to be a large selection and turned around and noticed a small supply next to…sleeping kid. I gave it a glance and walked out in less than 2 minutes. Elder emo disappointment lol…workers used to always at least greet you…these kids couldn’t be bothered. Just a reminder as to why I stick to shopping online haha. Get it together little alt kids.
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March 2024 by gabiii
love this store every1 is so cool ✌️?
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January 2024 by Heather Monroe
Only place I know that carry MCR shirts and hoodies besides having to order online. Took daughter here for some much needed makeover. Her, not me :) Although I admit there is something for everyone in all age groups! Staff is always very friendly.
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January 2024 by Chelsea K. Hamill
Meh. Didn't really feel welcomed.
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January 2024 by Andrew G
Great experience! Service was fantastic & efficient. Price out competes local stores ??
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December 2023 by Winter Bren
One of my favorite places to shop. The sizes are a bit small for me but I know that and just order larger. I'm a geek at heart and love pop culture items. Wish they'd bring back the cute flat disney sneakers.
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December 2023 by Jack-OH-Lantern5 (제시카)
Favorite place to go to ?
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December 2023 by Bruce Thompson
Plenty of selection, clean store, friendly staff, and a few new finds.
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December 2023 by Ansley Read
I went to the avenues last Saturday and browsed a couple of stores with my best friend, just looking at items and getting ideas for gifts for the holiday season, and Hot Topic was one of the stores we decided to browse for gift ideas; and to say the least the customer service my friend and I ( and I am certain other guests in the store felt similar too) experienced was anything but quality, welcoming or professional.Obviously it is understood if the store is super busy and the employees are unable to get to the customer right away- How ever, if there's one thing I learned working retail and customer care for nearly 15+ years - if you do not acknowledge the customer within 10-15 seconds , you created an environment where the customer feels unseen and you could lose out on sales as well.Additionally , I would like to say that each employee working in Hot Topic that day , did not greet a single customer that walked in while my friend and I were browsing in the store. The employees would rather talk to their coworkers and share images on their phones , have their back facing away from the customer at the register and cash wrap , bump in to people with lack of manors or an urgency to assist or help others , and blatantly text on their phone as if someone higher up in the company will not catch them , or like me, firsthand with the employee working Saturday at the entrance "greeting"(on the phone texting) decided to do.For this reason , I felt the need to write a review and I hope that management takes a closer look at the lack of quality their employees are providing;I certainly do not believe that employees are paid to be on their phone, and I can't see someone making the cut to stay employed if the employee does not pay their dues either -putting in the hard work, and sometimes , retail can be high pressure. I enjoy Hot Topic , however , I can't bring myself to purchase items when the employees lack the drive to acknowledge customers or exude some professionalism and pride in the work they do.Thank you.
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November 2023 by Duy ً.
I come to this store all the time to buy collectibles and shirts. I absolutely adore all the workers there and especially the store manager Maria, they are all very sweet and always helpful and wanting to accommodate anything they can! I recommend this store very much so because it's always such a pleasure to shop here.
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November 2023 by Tango Jordan
Classic spot for my gear.
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November 2023 by Ansley R.
I went to the avenues last Saturday and browsed a couple of stores with my best friend, just looking at items and getting ideas for gifts for the holiday season, and Hot Topic was one of the stores we decided to browse for gift ideas; and to say the least the customer service my friend and I ( and I am certain other guests in the store felt similar too) experienced was anything but quality, welcoming or professional. Obviously it is understood if the store is super busy and the employees are unable to get to the customer right away , however, if there's one thing I learned working retail and customer care for nearly 15+ years - if you do not acknowledge the customer within 10-15 seconds , you created an environment where the customer feels unseen and you could lose out on sales as well. Additionally , I would like to say that each employee working in Hot Topic that day , did not greet a single customer that walked in while my friend and I were browsing in the store. The employees would rather talk to their coworkers and share images on their phones , have their back facing away from the customer at the register and cash wrap , bump in to people with lack of manors or an urgency to assist or help others , and blatantly text on their phone as if someone higher up in the company will not catch them , or like me firsthand with the employee working Saturday at the entrance "greeting" decided to do. For this reason , I felt the need to write a review and I hope that management takes a closer look at the lack of quality their employees are providing;I certainly do not believe that employees are paid to be on their phone, and I can't see someone making the cut to stay employed if the employee does not pay their dues either -putting in the hard work, and sometimes , retail can be high pressure. I enjoy Hot Topic , however , I can't bring myself to purchase items when the employees lack the drive to acknowledge customers or exude some professionalism and pride in the work they do. Thank you.
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November 2023 by ROLLINE SULLIVAN
Clearance items in store were buy 1 get 3 free!! Definitely worth the time to look and see what they had! Got me a few cool shirts and socks.
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July 2023 by Mrs. Athene
Not quite how I remembered it being but still a chill store. Still would recommend it, even after all these years.
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May 2023 by Joshua Lobo
Nice employees. Store looks like American eagle from the outside tho
