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March 2024 by AJ Weakley
My agent (Stephenie), made my experience very pleasant, brief, and easy to understand. I will not recommend another tax agent. H&R Block's policies are simple to uphold, and if any of their agents are half as caring as Ms.Stephenie, you're in for a smooth ride.
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March 2024 by Lost Girl
Yvette was kind and courtesy while doing our taxes. The front office lady was so sweet and kind. We were in and out in about an hour. The only downside is the price of filing keeps going up. Now you have to pay for "peace of mind" . I could of filed on-line for free and got the same outcome.
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February 2024 by Alix Nicolas
H&R
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February 2024 by Shelby Stinar
Stephanie is amazing literally and angel <3 yall go see her you guys! ! The best !
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February 2024 by my jamz gwamma43
Sandra pita is amazing and efficient
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July 2023 by Robert B.
I can't stand this location. I went there twice and left without doing my taxes twice because I absolutely hated being in the presence of each member of the staff there and couldn't walk out the door fast enough, each time. The first time, I make an appointment and tell the receptionist I need to amend my previous taxes for 2021 and 2020 to add my college tuition payments. She tells the tax advisor... "oh, he needs allllll kinds of stuff done." I was the only customer in the room and there were 3 employees. So they immediately start acting unprofessional and making jokes about that because there was no one else around to witness this. I would have walked out right then but adding these credits was going to get me another 2k for each year I was filing. So I stuck it out. After they get done acting unprofessional I sit down with a tax advisor and she says, "okay, wellll... I hear you have allll kinds of stuff for me. How bad is it?" I told her I haven't the slightest what the receptionist is talking about. I just need to add college tuition payments to my two previous tax returns. From then on, she could not have been much more devoid of warmth or character and acted like she was bored and I was bothering her by being there. When she found that I was missing a W2, I told her I'd return later with it and left. On my 2nd visit, I brought my girlfriend with me. I told her the staff were disrespectful and unprofessional the first time and I wanted a witness to make sure it didn't happen again. So we walk in and tell the same receptionist that I had started my taxes a week ago and I just need to finish them now that I have all my W2's. She says, " well I'm not sure if (same tax advisor) is there because I'm not sure who all is there today. I'm thinking... I could run from the front of the office to the back in less than a few seconds. How do you not know which staff members are there? She tells me I should have made an appointment. So I ask if there are any other locations nearby. She starts rambling about how they all have different hours and such and I mean rambling. So I told her I would figure it out and start walking out the door. Next thing you know, my previous tax advisor sticks her head over a cubicle and says that she has to take another customer first but she'll be right with me. The receptionist says, "oh, well she's here but she's not here. today." Ok. So I sat down and told the receptionist I was leaving in 5 minutes if she wasn't done because I've already had a bad experience there previously and I felt condescended to the last time I came in. The receptionist acted surprised. So I outright told her, "you were one of the ones that was condescending on the first visit." She says, "I seriously doubt that I was condescending." I just looked at her like did you really just say that to my face and briefly thought about cussing her out along with everyone else in the entire building. But I came to my senses, realized that they can't verbally defend themselves at work, and walked out the door.
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May 2023 by Vijay Shandilya
H&R Block provides great tax-filing service. We appreciate our consultant, Ms. Sandra Pita, for all her help and advice.
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April 2023 by Vincent Dudley
Every time I come into H&R Block to get my taxes done it's a homely experience we talk taxes and we talk Life and I leave smiling every time! Even when I have to pay :-)
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March 2023 by kara kavanaugh
I had a new tax preparer this year and my taxes were lets just say a mess as i was doing a few years worth. My preparer was so nice and understanding and really helped me understand my taxes and get everything settled .
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March 2023 by vickie diaz
Julie, Patricia and Denise T make this office great! Their professionalism and willingness to make taxes fun instead of a downer really is such a joy ?. I have been a client at this branch for 29 years and have seen people come and go but these ladies are AWESOME and know their tax stuff! Shout out to JULIE COLEMAN for 25 years with H&R Block! All you ladies ROCK!
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March 2023 by Gloria Harrison
Mrs Yvette Roger's Kidd from the Jacksonville fl office was Great..Very Good Customers Service and She Explains Everything ?
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March 2023 by Gary Lane
Very happy. Been doing taxes here for over 30 years and never had an issue or complaints with them
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March 2023 by Lori Lewis
Mrs. Koon in keystone heights FL was super awesome
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February 2023 by Tonya Hall
Stephanie is the best. I go to her every year
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February 2023 by Alajah Knox
They was friendly and explained everything perfectly