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October 2023 by Vladimir Danilchenko
I have ordered and paid for a paint for my Infiniti QX80 on 09/09/23. I was told that I should be getting it in 2 weeks. It has been a month, I called today 10/07/23 around 10:10am and the person in the Parts department told me that there is nothing that he can do. Did not offer any help and hung up on me.
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September 2023 by florida0507
Had the best car buying experience at this place. Thank you to Matt Fail our super cool car salesman. Usually car buying is a stressful process. Matt over at Infiniti of Orange park was very upfront and honest, listened to what we wanted and got us the best deal. Shopped different dealers around town, none were as kind and friendly as this one. If you are in the market for an Infiniti I would highly recommend going and seeing Matt.
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September 2023 by Kristen Abrahamson
We had a fantastic car buying experience here. After stopping at a few other car dealerships, we arrived at Infiniti to look at a Chevy Equinox. It was a little above what we wanted to spend. We ended up driving out to St. Augustine in the Equinox with our car salesman, Clayton, to another dealership in the Hanania family to look at another Equinox. We then drove both Equinox's back to Orange Park and purchased the one that had come from St. Augustine. Clayton spent virtually the entire day with us and even recommended a beach (that we did go to a week later and loved). We are happy with our new (used) Equinox and wouldn't hesitate to recommend both Clayton and this dealership to anyone car shopping.
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August 2023 by Cheyla Martinez
Aleks the sales representative was amazing! Helped me through every purchase of my beautiful vehicle, was very friendly, FAST, and straight to the point. He was very patient and nice with me and my family. I would 100% recommend him to my friends and family. A plus was he was disgustingly funny. Like ive never met someone that funny! But it was amazing purchase and crew. The finance man (forgot his name) was very sweet with the process and actually saved me a big deal on APR and monthly payments. It actually beat my original NAVY FED's APR and Loan! Thank you :).
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August 2023 by Billie Fink
Mathew Fail was amazing! Great teamwork with the Manager and the finance department. They all made it an enjoyable experience. Mathew was very helpful and stood by his word for everything he told us.
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August 2023 by Sarina Kelly
Highly recommend this dealership my business transaction went so smooth Matt was my Salesman the best in Florida and Walter my Sales manager I tell you I felt like the both of them was family go here you will not be disappointed ? ❤️ ?
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July 2023 by Cindy Kleypas
We went to the dealership to get our QX 80 serviced. While we were at the counter checking in the sales manager Mark walked up and said he was going to sell us a new car today. We laughed because we were going to North Carolina the next day to pick up a new car. After talking with Mark and salesman Matt we left with a new QX 60 Autograph. Best car shopping experience ever!
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May 2023 by gus scruggs
Always request Thomas!!! Not pushy, super great guy and easy to work with. Always looks out for what is best for you. Best car salesman I’ve ever met with.
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April 2023 by Eugene Smith
I would not recommend anyone to go here. Go to infinity of Jacksonville instead. I went here to do a trade in for my vehicle and was given a offer just to find out almost one month later that the deal was done incorrect. The dealership ever paid my credit Union for the trade in. When I addressed them about it they told me that it was my fault because I didn’t inform them of the type of loan I currently had with my trade in vehicle. I literally had to call my credit union just to prove to this dealership that they were on a recorded line during the time of the trade telling my credit union that they were going to send over a check. They are scammers and liars go at your own risk. I wasted nothing but time with them
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April 2023 by Michael Patchen
It was not a pleasant experience. Had to Sign and resign documents. Had three appts, for someone to come to my house to resign, first two appts were no shows. Third showed, then had to follow up with another visit the later the same day. Then had to use docusign to complete a couple other missed docs. Update: The sales manager and person that was in charge with signing are no longer there. Ugh...no wonder a bit of a challenge.
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March 2023 by Chris Kurdziel
Edison made the experience “very easy going” with NO stress. He is extremely personable & knows everything about the vehicle(s). I don’t like being pushed into anything & Edison wasn’t pushy at all. I would highly recommend him to anyone looking for a vehicle because he “cares” !!
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March 2023 by Jetoye F.
Nothing but Great Service. Great communication. Can't complain. The service department very transparent Roger, Kassi and Miranda great to work with.
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February 2023 by Amanda Alves
Great dealer and managers! Shoutout to Carley Shea. It’s FANTASTIC having a woman in this industry! I felt much more comfortable. She went beyond and above to make the best deal she could possibly find. She understood the situation I’ve been facing, very caring.
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February 2023 by Leanne Adams
I will not take my car anywhere but here !!! This place is awesome. They are so professional, polite and fair priced. The service is always fast and if their is a loaner car they will put you in it. I highly recommend this Infinti dealership/service. You won’t be disappointed!!
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February 2023 by Carmel Buchanan
They are super easy to work with. Provide details on what is needed and get it done relatively fast. I only have one little baby complaint. You receive a complementary car wash at the end of your service, which I am excited about but when I got my car, unfortunately every single window had been washed with a wet rag and not dried so when I got out in the sun to drive out, the water stains were horrible . I had to come home and Windex all of them so that I could see that they were clean.