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December 2023 by Jeremey R
A lady by the name of Kelley sold me a bogus warranty. I tried to upgrade the warranty to match lost or stolen which is what was explained to me and the warranty company says that the store who sold it to me has to upgrade my warranty. Now the phone number on Google is not in service. How convenient being that I would have to fly from Nashville TN. To Jacksonville FL. Airport just to have this conversation. I am not happy. Not even a little bit.
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October 2023 by Cormac McOsker
I would just like to say that Nicholas is the true definition of what great customer service looks like. Truly cared about my problem and helped me find the best solution, regardless of incentive. I would recommend this store to anyone. Nick, you're a good person.
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May 2022 by Mark W.
So I once needed headphones and went back. The staff is knowledgeable and they have a good selection. I use them often. They are pretty over priced so it's great in a pinch.
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July 2021 by Steven Kyle
The black guy with glasses was rude af. I was just trying to see prices of the Bluetooth headphones and he told me to hurry and leave because he had something to do that he couldn’t do with people in the store
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March 2021 by Zoe C.
Forever my favorite airport! Small, not too busy, clean during covid, and usually quick check-ins & security.
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February 2021 by Stephanie G.
I knew that I'd arrived in Florida when I stepped off the plane to see these exceedingly, careless airport workers...with no mask on...during a GLOBAL PANDEMIC!
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February 2021 by AnneShey N.
Our flight from PR got diverted because one of medical emergency. We landed around 6:30pm, the crew announced that we gonna be here for awhile. And it was disappointing to find our that all stores, restaurants and TSA are closed for the night and we can't go anywhere to get something to eat.
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August 2020 by Tanner P.
They have done a great job with cleanliness and covid minimizing procedures. Always a good experience at this airport.
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July 2020 by Rebecca N.
If I could give more stars for this wonderful airport, I certainly would! I do say, I dislike, but understand the reason why we have to "scan in and screen though" to go to our concourse of destination. I love the flat walking people moving escalator type machine. They have plenty of cool shopping places to shop, while waiting. But, right now half of them are closed due to the Corona Virus that has affected our lives so darn much. I failed to mention all airports require masks to be worn to enter. If you're flying, be prepared to wear your mask the entire time, for everyone's safety. My favorite thing about the airport is the rocking chairs there. Kudos!
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May 2020 by Scott F.
We have flown in and out of here many times when we are visiting St. Augustine. I enjoy the terminals bright and inviting appearance. We never wait long from landing to getting our luggage to getting the rental car. They have easy access to the highway and returning the rental is convenient as well.
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May 2020 by Isaac H.
This is one of my favorite airport in America! Small, cozy, live music, and did I mention the rocking chairs; yes rocking chairs! Unlike other airports, JAX due to its cozy size offers a prompt transition from check in to your gate. Moreover, love the new lounge called "Club Jax"; use your priority pass and you have instant access to hot food, coffee, alcohol, and even shower facility. The front staffs are friendly and will answer any inquiries with a smile! A+++
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March 2020 by Anthony G.
This has got to be one of the best airports I flew out of/flew into. I came to JAX due to a conference in nearby Amelia Island. The airport is clean and efficient. I loved the decor and artwork in the airport. Plenty of room to walk around and sit. I love the fact they have moving walkways, something i have seen in other airports but all airports should have. What was surprising is the fact they have plenty of seats outside baggage claim, so that people can wait comfortably for their ride... whether it is a ride share or family/friends. Why don't other airports have this? JAX also has an art gallery/museum inside... which can help you kill time if you have nothing to do before your flight. I took the time to see the gallery and do some shopping. For a small airport, it has a decent selection of shops and restaurants. Again, a fantastic airport, one other places should definitely emulate!
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January 2020 by Shakema C.
Nice Airport. A lot of art through the airport and cars. TSA was very friendly. A nice clean airport
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January 2020 by Russ P.
SMH.. not sure how I put down 4 major airlines in my last review, but there is actually 9 major airlines servicing Jacksonville International. They are: Air Canada, Allegiant Air, American Airlines, Delta Air Lines, Frontier Air Lines, JetBlue Airways, Silver Airways, Southwest Airlines, United Airlines Love there rocking chairs. Puts me to sleep sitting i
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December 2019 by Rita N.
My travels frequently lead me to or through this airport. The various employees are always attentive and polite. I was shocked to see a skeleton crew here, guess most folks are not trying to fly in or out on Christmas Day. Those of you in the service industry that worked on Christmas Day, thank you x 1000!!!
