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February 2024 by Kate Phillips
Answer your phones. Literally annoying.
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January 2024 by Rainbolt Utopia
The best imaging location in Jacksonville. Absolutely amazing staff clean facility and extremely efficient/quick. Lisa and Emily are always happy every time I’ve been here they’re extremely willing to go above and beyond to me my visit fast and efficient. Thank you all for understanding the value of time.
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November 2023 by Alexa Stubenrauch
Waited almost an hour past my scheduled appointment time. I arrived 10 minutes early to complete paperwork and pay. Once I checked in for my 7:40pm appointment, I sat patiently waiting for 50 minutes until I finally went up and asked for an estimation of when I would be called back. She stated 3 more minutes. Luckily she was right. I was called back and had my MRI. I then asked for the CD of my MRI in which this lady said that the one who does CD’s had just left and we were the only ones in the building. She said I could come back tomorrow to pick it up. I don’t want to go back and spend more time waiting for something I paid for and had a scheduled appointment for.This whole experience was extremely frustrating and lacked patient care.I do not believe this business should be scheduling patients past 7:00pm because they are not effectively able to do their job. The least they could have done was let me know they were running behind but I received no communication until I went up an hour later to ask.
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November 2023 by Ramesh Venugopal
It took 5 days for a radiologist to look at my X-ray and send a report. RIDICULOUS!!!!! I have not seen anything like this before.
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September 2023 by Clifton Morris
The staff welcomed me as soon as I walked into the office. I wasscheduled for an MRI of my lower back and was seen immediately. The procedure was flawless lasting less than 20 minutes. Donna, Alex and Emily are true professionals.
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July 2023 by Carol Stratikis
I've had several things like MRI, X-rays, etc.....they get my orders from my doctors and pretty much can get in to see them that day or the next. Plus they're not far from my house and everyones friendly!!
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June 2023 by sharon Wisunew
I am a fluffy girl and very claustrophobic. Emily helped me the whole time. It was a bit better than I expected. Thanks for the front desk staff and Emily. You made today easier.
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May 2023 by Evan Sumners
Great service. Provided me with all the information and was in-out with 30 minutes. MRI system is comfortable, provided hearing protection, blanket and answered all my questions throughout the process. Much better than a hospital setting! Great Job!
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May 2023 by Brooke Cavallucci
I had an appointment set up at this location. My appointment was for last week. I was unable to make it to that appointment so I called the office the morning of and asked to reschedule. They didn't have any availability until the following week which was fine. I was told they had an opening today at 5:50pm. I drove over an hour in rush hour to arrive to the office. When I arrived at the desk at 5:45pm for check in, I was told by Donna that I do not have an appointment and that they had attempted to call me to reschedule. I'm not sure what happened, if they decided to give my appointment to someone else or did not enter it properly at all. I did verbally confirm via phone last week, for today. This is extremely unprofessional and unaccommodating. Be careful booking appointments over the phone. I would call to confirm before you drive along distance to go to this place. I'll be asking my Dr. for a referral to another imaging company.
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April 2023 by Leroy Johns
You guys are amazing! Thank you so much
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January 2023 by Dawn P.
Had to come here after being rear ended. Needed an mri, and my appointment was at 12:40. They said I would need to fill paperwork, so come a few minutes early. Not knowing what traffic would be like, I made it at 12:20. They had me in there by 12:30. Friendly staff, and fast and efficient. Clean bathrooms, nice waiting room with coffee, and lockers to put your purse, and clothes. I forgot and wore jeans, and they had some scrubs available for me. I think I was out of there before 1. Very fast and efficient. I will say that they could have had more friendly music playing, but that is preference, it wasn't really business music, but then again what is business music. Not sure about how much they charge for the mri, as I wasn't the one taking care of it. Wonderful service. I believe Emily was the one who did the scan, made sure I was comfortable. I mean it is super weird having one of those done, if you never had one. Very loud, but she had some headphones to cover my ears.
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January 2023 by Tina C.
If you have to get any radiology done, I'd recommend coming here. Came here for an MRI, and everything was perfect. The receptionist called to make an appt, was very pleasant and professional. Came in for the visit and was informed that there would be a wait, they were running behind, loved the communication from the start. The process took a total of maybe 10mins. The tech was very friendly and helpful and explained everything thoroughly. When the appt was over, they gave me a CD with the imagines. Thank you for a great visit!
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November 2022 by Lil C.
I had 2 MRIs done at this place and have always been pleased from check in to the process. Their MRI is a 3 Tesla and probably a wide bohr because it is spacious and shorter tunnel so you dont really feel claustrophobic. The process was less than 15 mins and the mri table was comfortable. I was in and out of the place in less than 30 minutes. I would recommend this place anytime. How i wish they will consider having a CT Scan someday.
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October 2022 by Tarsia Palmer
Emily, MRI TECH, and the ladies at the desk were exceptional. I suffer with anxiety and severe claustrophobia. They were extremely patient with me. My MRI was the less stressful I've ever had
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October 2022 by LILIBETH Carey
I have been to this facility twice for an MRI. Excellent experience from the time you check in to when you get your MRI done. They have a new MRI machine that the tunnel is short and not as loud as the old ones. Less time to get your MRI done. The MRI table is comfy. I would definitely recommend this place to anybody.
