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July 2023 by thespdfrk
Not much there. If you need chairs good place to go. Maybe a table. Was one or two couches. Not much to look at.
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February 2023 by Danette Potochick
Joseph was an outstanding person and makes a great contribution to the store. He knows his styles, brands, and is very helpful. He knew Ellen Dyal, our decorator, was able to show us product available in his store. It is worth checking out the location periodically and negotiate on items you may like.
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October 2022 by Kim Wilson
Michaela was a gem! So helpful and went above and beyond to help me meet a deadline. Very friendly. My family has been shopping here for decades, we will continue to do so!
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July 2022 by Stephanie Fellas
Just ordered a new bed with the help of Robert! He was extremely helpful providing me with all information and options and made it so easy. Thanks Robert! Will definitely be using Jax Furniture Mart again
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April 2022 by Deborah Opalacz
Great Experience, great pricing and Robert was fantastic to work with making it a very easy transaction. Would highly recommend doing business with them.
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April 2022 by C Ross
Just fantastic service. Fourth company I called to order from, first that gave me info that made sense. Placed my order!
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April 2022 by Mary Wilson
The staff was very friendly and professional. I visited the clearance center on main street. I was greeted at the front door with a warm welcome. After finding the furniture I wanted to purchase, they worked with me to make the cost more affordable .
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March 2022 by Dorothy Jones
Service was timely - no matter how I communicated by text or email while working/ shopping onLine I received the same courtesy. Robert Goodman is my new BFF!! Thanks for your excellent service . I look forward to seeing this new buffet on our home!
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January 2022 by David Lawrence S.
I had 100% intentions to buy furniture today. When I walked in I was greeted from a person sitting behind a desk 20 feet away. It was at least 10 people having conversations but never helped. We walked around and no one came to ask us what brings you in today or looking for. I will not be coming back to the establishment. We wanted to walk upstairs to view but didn't feel comfortable waking up there due to nobody around to give us any directions.
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January 2022 by Brittney S.
Absolutely terrible customer service. Ordered a $1000 Beast recliner at the end of March 2021 with a 16 week lead time. Finally reached out in July 2021 for an update and was told November. Here we are in January 2022 and still no chair. I understand the supply chains and other issues but there was absolutely no communication until I reached out after the lead time had passed. Finally spoke with Joseph the general manager over email who kept insisting that there was absolutely no fault on them even with the poor customer service. Also he had terrible professional email etiquette, capitalizing certain words and making it seem like I did not understand and treating me as if I were a child. Still couldn't tell you of the chair is worth the wait because we have yet to recieve it. He offered to cancel my order for only a 50% restocking fee, how generous. I asked for the delivery fee of $99 to be waived because of the massive delays and inconvenience and was informed that the only way they would ever do that is if I picked up the chair myself from their warehouse when it came in which is not possible for me. If there had simply been communication, updates, and friendly staff there wouldn't have been an issue. UPDATE 1/12 - I would like to clarify that I spoke to my sales associate one time during this entire process, at the end of July 2021 when I was told it was now November 2021. Since then, the only person I have spoken to via email was Michaela (who checked status for me a few times over email was the only polite person I spoke with.) After speaking with Joseph via email yesterday was the point where I cut the conversation and said that I would "speak to a representative when my chair came in, if it ever did." When I was offered to cancel my order at the end of July 2021, I did not because I was told that November was my new lead time and it was only a few months more. The next update I received from Michaela was on 9/9 saying it was pushed another month to 12/6. On 11/11 it was still 12/6. On 12/7 when I reached out again I was informed it would now be 12/22. After Christmas I again emailed to see if it had shipped and was told that it was now 1/10. A full cancelation was NOT offered multiple times, it was offered once, and I do not appreciate my comments being taken out of context and making it seem like I have been completely unreasonable and angry. I have been extremely patient and if Joseph hadn't been so completely rude right off the bat I wouldn't have needed to post this review. UPDATE 1/12 - After posting my review, JFM has informed me that they are going to completely cancel my order for a full refund and advised me to review their defamation clause. I have never had such a poor experience with any establishment and it is unfortunate that it ended on such a sour note.
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December 2021 by Ismael
The best place to shop the manager and the service advisor is very friendly and understanding, the best company for anyone to work for , they very knowledgeable and will work with anyone definitely recommend this place to anyone keep up the great work and compliment to the managers.
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October 2021 by molly portis
Joseph did a great job of helping us purchase out leather recliner!
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September 2021 by Adrian Rice
Great experience! I called to find bunkie boards and they obliged. I was able to come in and get quick check out services. Customer service was great! Would definitely come back.
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September 2021 by Debi Collins
MSC was kind and helpful in getting us what we needed and even making great recommendations.
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September 2021 by Courtney Mason
Very disappointed in the service ,I mean the lack of service I received. While looking for furniture no one ever acknowledged I was there the whole time which was probably 15mins,I walked through the WHOLE store not one person said goodmorning or how can I help . you today.
