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January 2024 by Joe Arfstrom
No experience
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October 2023 by David Daniel
Relocated my 90+ y.o. folks to a local assisted living facility and needed hospital bed pronto. Carla was super helpful and made sure the beds arrived and were setup in time for their arrival. Have dealt with other associates at Jay HME and have always been pleased with the help and responsiveness they provide. Would definitely recommend this company to others.
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September 2023 by Catherine Tatum
My mom gets her concentrater from here. Her main unit went out over this weekend and she’s on it 24 hrs a day. I left several messages and I called my moms on call doctors office to see if they could assist me but all they could do was leave a message too. We went through all her tanks and I was afraid that her oxygen levels would send her to the hospital. They need to have an emergency number in case situations like this happens, especially for people on oxygen. I am very disappointed in this company and will be changing companies, I just can’t risk my moms life because they don’t have an emergency number! I got a call from the owner and he very apologetic about what happened and told me the process of calling the company when I have a problem with the concentrator. I will be staying with the company.
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August 2023 by Lou Body
Went in for advice, came out raving about the friendly and helpful service. Mike Bruno could not have been nicer. This will be my go to place in JAX for medical equipment and service.
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December 2022 by Kathy LaFave
Great place to get your medical supplies. Great staff. Clean. Easy. Friendly.
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September 2022 by Dan Singleton
Purchased some medical equipment for my Dad and was very pleased with the quality and responsiveness of their employees. Pricing was very good and their assistance with Medicare paperwork was much appreciated.
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May 2022 by Pam Harris
Michell was absolutely wonderful and very very helpful. We had an emergency and she was so understanding and help me through the whole process of getting the equipment we needed for my sister. I would 100% recommend this business for all your medical service needs. Thank you Michelle.
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January 2022 by Robert Stickrod
Jay Home Medical is wonderful at CPAP patient care. Brenda the Respiratory Therapist is outstanding. What a nice patient experience this was.
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October 2021 by Corey G.
Insurance company wanted us to use a big national company, 6 weeks later Nothing. This company got everything done in 3 hours! They care about people!
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April 2021 by Mari Strickland
I found out I had severe sleep apnea and needed a CPAP machine. I wasted 6 weeks with a different company before I gave up on them. I called Jay Home Medical and explained the situation. Everyone there was terrific. They looked for the fax from my doctor and filed it right away. They had approval from my insurance within 2 days, and called to schedule an appointment. The lady that helped me pick out a mask and educate me on the machine was wonderful, and I started using it that night with no problems. I feel so much better already. They did in 3 days what the other company could get done in 6 weeks. What a difference. Thank you to the caring and competent staff at this company.
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April 2021 by Amity Shroads
I've only been their customer for like 48 hours and already they've gone above and beyond, bending over backwards to help me with every little thing. I switched to them after having a terrible experience with my first DME company and I just can't say enough about how awesome they are already. Everyone has been helpful, kind, and supportive, even offering to come in on days off to help me fix a problem.I feel like I really found a great place to deal with, and considering that many DME companies have terrible reputations I feel like Jay Home Medical is truly a diamond in the rough.
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April 2021 by Emily C.
I cannot say enough about our experience with Jay Home Medical Equipment Company-especially their associate, Andy!When my husband returned home from rehab, "Andy" delivered our walker from Jay Medical. While he was showing my husband some walking techniques, he heard my daughter and I discussing that my husband would need a hospital bed now that he was home. Andy said he happened to have one in his truck for another delivery and we could get it. He took care of all the paperwork, and proceeded to set up the bed for us. He had it done in no time and our minds were at rest.! He still had to pick up another bed and deliver and set it up for the other customer! He was always professional and efficient and kind. He has had obvious experience dealing with patients who are unwell and his low key humor will brighten anyone's day.As far as our family is concerned, Andy is the face of Jay Home Medical for us! We haven't had such thoughtful service from any company for a long time. He should be made your Employee of the Year!We have had to call for additional services from Jay Home Medical, and I must say they go out of the way to make their products and services available quickly.Jay Home Medical should be at the top of anyone's list when looking for a DME for their family member. Their company and their employees are outstanding!
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January 2021 by Al Thrower
Switched to Jay Home Medical about a year ago for my CPAP machine and supplies. So glad I did! Their staff is very friendly and professional. Awesome customer service!!
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January 2021 by David Phillips
I recently had the pleasure of working with Jay Home Medical Equipment in supplying much needed equipment for my father-in-law who is battling Parkinson's Disease and Alzheimer Disease. The company went out of their way to ensure all of his needs were met. They came over and demonstrated the set-up and use of all equipment ensuring that my mother-in-law was well-versed in the safe use of each piece of equipment. When we discovered the need for a lift to assist in getting him in and out of bed, they promptly responded and once again ensured we could use the lift properly and safely. I can't begin to thank them enough for all of their assistance as we navigate this very difficult period. THANK YOU, Jay Home Medical Equipment!
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January 2021 by Beth Maycumber
The staff at Jay Home is so great to work with in taking care of my senior parents. The bed delivery and the oxygen set were so thorough in explaining how to use the equipment. The office staff went above and beyond to help us with our doctors to secure the orders. Thanks Jay Home.
