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June 2025 by Randi Ying
Key Collision was knowledgeable, kind, understanding, and quick with the service they provided!
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June 2025 by Lisa Wolff
Excellent service and great customer service thank you so much for a pleasant experience
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May 2025 by Claudia Good
Since the moment I walked in, the service was excellent. However, my insurance was causing problems, and I must mention that Willian Guy was a great mediator, even letting me know that I shouldn't worry about the insurance having to pay. He kept me informed and was very kind. You don't want to have to take your car to a repair shop, but if you need to, don't hesitate to come to Key Collision. I was very pleased with the service.
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I hope I don't need it, but I definitely wouldn't go anywhere else but Key Collision, they are very professional and friendly, I emphasize friendly because the truth is I haven't found many friendly people in Jacksonville and customer service isn't very good, and having come to the workshop and having that experience was wow!
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April 2025 by Kim Williams
All of the staff I dealt directly with, from reception, to estimator, to shuttle service, were professional, yet friendly. The work done on my truck looks great. Hoping I won't need any more repairs, but if I do, I'll definitely return to Key Collision.
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March 2025 by Karl Yeakel
Outstanding, expeditious repair to my 2023 Tucson! I worked closely with Jen and Kenny who are both true professionals and a pleasure to work with. I most strongly recommend Key Collision Center for all your car body repair requirements. You will not be disappointed!
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February 2025 by Luke McCann
Key was fantastic. Timely, professional, and great job.
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January 2025 by Jo Neeme
Professional from start to finish! Jennifer was amazing, and was helpful above and beyond! Kenny did a great job of communicating through the entire process. ABSOLUTELY RECOMMEND!
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January 2025 by Jennell Riley
Excellent Customer Service; kept me in touch with what was going on with the repairs.
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April 2024 by Heather Broussard
Glenda and John are the real MVP here! I had a huge delay not only waiting on parts to come in and the paint-less 3rd party repair company was booked out. This made me run over my 30 day rental coverage with my insurance company and didn’t extend my coverage but Glenda and John worked with me to make sure I still had transportation to work while repairs were being complete. They worked with through the delays and got things done the right way despite the adversity we all had to overcome.
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April 2024 by Lynda Driskell
We believe Key Collision Center did the best job possible even though the staff kept getting changes from Allstate. First Key Collision thought the adjuster told them the car was totaled. Then that changed, Key did a great job once they finally got the "go-ahead to fix it!"
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March 2024 by Suzanne Mulvee
Key is so big, that it should have its own zip-code! Seriously, it is huge! But the service I received was exceptional. My car looks great! Plus being able to use Hertz — right across the street — made it easy to get a rental card while my car was being repaired!
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March 2024 by Cataleya Ramos Aguilar
More than pleased great job
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March 2024 by Mike Gaines
Key Automotive Collision Center did a great job repairing our 2023 Genesis GV80. They kept us informed throughout the body repair process. I would highly recommend them for any automobile body work.
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March 2024 by Thomas Godbold
The staff are fantastic here and helped make a difficult time very positive. Communication was excellent and the work was finished to an excellent standard. Would absolutely recommend all of them anytime. Kenny was instrumental in making this process great with constant feedback and great commitment to the details. 5 out of 5 stars.
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February 2024 by Tori Tobler
I feel like they over charged for this little damage $2,607 I read a review where someone said they price gouging and they definitely are kept my car for 3 weeks costing me $975 in rental car fees I will never ever take my car to them again
