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May 2023 by Byoungjoo Lee
Today, I came to consult for the kitchen and bathroom of our new house. Today was Memorial Day and it is also the only store open. We were introduced to ken's team by a friendAfter receiving the order form and budget list, I will leave a review after I proceed with the work!Looking forward to it!!
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May 2023 by Bell
We are looking to fix our kitchen and bathroom. We had a consultation today and we hope to have our wonderful kitchen complete next month.
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May 2023 by Wendy Spence
TERRIBLE Customer Service. Our experience left a lot to be desired. It has been 6 months since we paid for service. After continued lack of communication and once we reached out finding issues with back orders, we finally got a scheduled date. We stressed how important it would be to keep the date because we had people coming in town to assist. Another company came to do the demo the day before. We called to confirm in the morning. At 2:20 PM we didn't even get the courtesy of a phone call, but received an email canceling the installation. I cannot speak to the quality of their work because it has been 6 months and I have seen nothing but excuses since providing payment.***Updated- 5.12.2023 (post-install)***I did adjust my review from 1 star to 2. Simply because the job ended up completed and it wasn't a complete scam. They did offer to try and reschedule an installer for the cabinet for possibly Saturday (almost a week later) if they could. They made it clear to us that it was a support issue and they simple did not have the people to complete the work. We installed the cabinets ourselves so the counter template could be made and we wouldn't be delayed further. Kitchen USA did discount the final bill (at our request) since they no longer needed to install the cabinet or the hardware. They did deliver and install the counter. The contractors were not very thoughtful when doing so. We have a house with a baby and pets. They decided that when they needed to saw they would do it outside but leave our front door wide open the entire time.That being said, the cabinets and the countertop look nice. The quality of the product is solid. The service and delivery is terrible and leaves a lot of room for improvement.***Note***While it took the company awhile to get back to us they seemed to reply to the negative review right away. They also made it seem like they were active in communicating with us which they were not. It was noted we were the delay in scheduling the install due to us having a newborn. What they left off is that when we called to schedule the install they informed us that it was a mistake and our vanity actually wasn't ready yet. We also called to find out where the seam would be on the countertop (after the negative review about communication) and were told we would receive a call back with the details that day. Never heard from them. We called back the next day to find the worker was out-of-office that day and someone else eventually got us the details.Services: Cabinet installation
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December 2022 by Snowman Fang
We cannot say enough about the professionalism, craftmanship, and customer service at The Kitchen USA Haley and may the team are amazing! The experience was top-notch from beginning to end and then some! We had been working with another local cabinet company on a kitchen remodel for months and getting increasingly frustrated with the quality of the customer service and the process. At the last minute, just before signing the contract with this other company--I did a google search to get some additional options. I sent in several requests for more info/quotes. We got a response from May almost immediately, and she was here to do a consultation with us within a day. She was knowledgeable and professional and extremely collaborative. She was able to guide us through the process painlessly,.She took the time to go through all of the 3D renderings from every angle so that we knew exactly what we were getting and how it would function.From the design of the kitchen, to the installation, and "finishing touches", every person that we came into contact with through Kitchen USA went above and beyond. Ken Haley and may are true professionals. Any "snag" that came up was quickly and seamlessly resolved. Their attention to detail and desire to help us make our vision for our kitchen a practical reality was impressive. I should also point out that because we had worked with another company for months, we were working with a tight deadline--and Kitchen USA did not let us down!! I would highly recommend without any hesitationServices: Cabinet design
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December 2022 by Ming Chen
We are very pleased with the work done for us. Everyone we interacted with was outstanding - professional, hardworking, and friendly. They went above and beyond the call of duty.
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December 2022 by luanna chen
We've used ken for two projects so far, a kitchen and a bathroom, and both projects have turned out really well. Ken does a great job of taking the time to understand what you're looking for and then strives to execute that vision. He sketched up a quick 3D image of what our kitchen would look like to convey drawers vs. doors and where appliances would go, and that went a long way to help us visualize the finished product. He took the time to provide several samples of finishes so that we could fine tune the final look to our liking.For the bathroom, we hired a contractor for the renovation and had the opportunity to request that Ken build the vanity. He integrated seamlessly into the overall construction process, again taking the time to understand what we were looking for and then provided several samples to get the finish just right. He worked with our contractor to determine what dimensions he needed to work to, and everything came together without issue. We weren't sure where to find mirrors for the bathroom, and Pete was able to build those too.My husband and I have enjoyed both experiences working with Ken, and he's our first call for any cabinetry projects in the future.Services: Custom cabinet design & installation
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December 2022 by Ying Jacobs
Kitchen USA has the best cabinets & amazing installation team! Ken is very knowledgeable & professional! He had great understanding what you need & made the best selections base on your desires. His work like a piece art! Fabulous!Services: Custom cabinet design & installation
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December 2022 by Han Fan
This is the place for your kitchen. Great craftsmanship!! 100% recommend
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December 2022 by Hanlin F.
This is the place for your kitchen. Great service and craftsmanship!! 100% recommend.
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July 2022 by Nicole S.
We used Kitchens USA prior and were happy with them but when we were a repeat customer for a whole house install at our new home it was not a good experience.The installers showed up hours later to the job then they were supposed to. We were advised of same by the office but it's very inconvenient for people that don't work at home. Then the installers left because it started to rain and didn't finish the job. Said they "might" be back the next day and in the meantime I had no installed faucets in my house because they all had to be removed prior to install "per their contract."Besides that they left razor blades, garbage and glue all over the place. I have young children and when I got home I was horrified and I had to clean up after them. They even left garbage all over the outside. Very unprofessional.The earliest the installers could come back was two days after they started which is very unprofessional as well. You come back early the next day if you can't finish the job. Then they wanted to leave again because the mirrors in the bathroom were still installed. If you want prep work done you have to make sure it is made abundantly aware to a client prior. They kept saying it was "in the contract."Lastly, they took three of my old bathroom countertops even though I wanted them to put them in my husbands truck so we can take them to the dump and they wanted to charge me $400 for it. Apparently that is also a hidden fee "in the contract" even though I didn't ask for same.Unfortunately we will not be using their services again. I would of figured after being a repeat customer and recommending clients to use their services a manager would of called me to address our concerns, that didn't happen either. Very bad customer service
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January 2022 by Brittany Kayser
I went to multiple places around jacksonville for the perfect place to design my kitchen. I was referred to Kitchen USA through close family member! Met with Haley and she was very accommodating with all my ideas and wants. Haley was able to create and accomplish what I wanted within a timly manner. We are so thankful for finding Kitchen USA and Haley for making our kitchen come together!!
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May 2020 by Laurie Bacalis
Very professional and detail oriented. Our first encounter with the owner was exceptional. Support staff great. Fabrication of countertops was perfect and installers couldn’t have been better; they made sure we were fully satisfied. Would highly recommend.
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February 2020 by Bright Star
Great company to work with. Very helpful, great product (Cambria). Ken, Mae & Hailey are great to work with!
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January 2020 by Sabrena J.
I have been taking my vehicles here for a few years. Chris and the guys provide awesome, top notch customer service every time. Thank you
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January 2020 by Annmarie Cipriano
I am so happy with every aspect of my project. I had a small laundry room that needed countertops. I purchased a remnant of quartz they treated me like a million dollar customer. The service was amazing and the install is top quality. I highly recommend !
