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November 2023 by Shay Miller
Taylor and Don were very helpful with helping me figure out my needs. The after-sales support has been great and it feels like I can call on the shop for help about anything bike related. Even with the most technical questions, if they don't have the answer on hand - they acknowledge it and promise to find out. I very much appreciate them taking the time to ensure I had the correct information - rather than just making something up.
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October 2023 by Lakeshore Bicycles
A quick flat change, and recommendation for new tires when Mike noticed the dry rot on my old ones. Always a great experience at Trek Lakeshore!
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August 2023 by David Grissett
Travis took care of my bike and did good prompt service work.I previously saw Jack for service. He is no longer there but always did a good job.
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August 2023 by Dawolfpony 05
Well priced services and friendly people. I ride my bike everyday to and from work so it helped me out a lot I was in and out in about ten minutes just for a tube fix.
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August 2023 by Roy Vining
I bought a new Trek bike. Charles provided excellent service! He was knowledgeable and willing to answer all my questions! If you want to buy a bike, this store is for you! Every employee was polite and quick to help their customers! Thanks, Charles!!
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August 2023 by LORI Martinez
The staff here are absolutely AMAZING!!! They are Professional, Knowledgeable, Kind, Honorable and Genuine. Consider me a lifetime customer.**And they LOVE dogs. To me, that says everything.....?
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August 2023 by Darrel Shand
Bob was incredibly helpful in getting our son his first bike - highly recommended this store and their staff!
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July 2023 by Rajeeb Das
Loved Don and Kelsey. Both took the time to help me and my daughter get a great bike. I was surprised how quickly one of the ordered bikes came in. We will come back for our next bike.
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June 2023 by Marie Tucker
Very knowledgeable. A lil costly but they put out a good product so I’d say it’s worth it. Wish I had known about them before I purchased my bike elsewhere
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June 2023 by Brandon Griffis
Awesome first time bike purchasing experience. Went here on a recommendation from a friend. Matt was awesome, and hooked me up with what I needed.
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May 2023 by Harriet Bachman
Matt and the rest of the staff were so helpful. They assisted us in choosing a bike rack, helped us install the bike rack onto my car, and did a complimentary fix of my wires on my bike since they were a little twisted up. Everyone was super friendly and they hooked us up with a great price for the rack. We will definitely return for any additional cycling needs. Thanks!
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May 2023 by Michael Barton
Trek was awesome. Customer service was incredible. The new store layout is really clean w a lot of inventory on the floor. I really like the trek bikes, definitely my next purchase
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April 2023 by Hal Wilkening
Great shopping experience. Went in knowing nothing about e-bikes. Don was very helpful in introducing us to e-bikes, we tested out several bikes, and Don answered all our questions and I feel like we got a good price on the two bikes we purchased. I highly recommend this store!
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April 2023 by Tom Douget
Everyone in the store is very helpful and friendly and the place is nicely arranged inside. You're not crowded and bumping into things to move around. That isn't because of lack of inventory, that looks healthy. I had parts ordered and it was a very quick turnaround to get them delivered to the store.
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March 2023 by Mick Shea
They've taken over a historic bike shop in Jacksonville, and have surpassed expectations! They have an excellent selection of bikes and knowledgeable staff, but most importantly their service is top notch! They tuned my bike and repaired my ailing Bosch motor, so I can ride again!
