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February 2024 by Traci Tuerke
Terrible experience in this location with the manager! I went in to an empty store with my daughter to get her a fitting and the manager asked if I had an appointment, I did not. She proceeded to tell me I needed an appointment since it was the busy season, I looked around and mentioned that there was only one other person in the entire store. She agreed to do the fitting but continued to lecture me on why I needed an appointment. We needed to order a few bras, I asked to change the order and when I knew she didn’t hear/was no longer listening to me I starting liking for the items on my own and told her to change the order that they were available. She proceeded to belittle me that I didn’t know the bras i was holding were both different. I confronted her and she proceeded to become rude and yelled back saying I started it and then couldn’t understand why I wouldn’t order the bras they her. I went home and ordered them, would rather pay for shipping then order from her. I’ve been shopping lane Bryant for bras for over 20 years and have never been treated like that. I will never go to this location again, I highly recommend the location near the airport, they know how to treat people.
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January 2024 by Connie Wills
Great customer service
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December 2023 by Sue Minter
I stopped in this store looking for some pants for a last minute outing. A sales lady helped me find what I was looking for. She listened to what I was looking for and had seversl suggestions. The store has a very good selection of clothes and accessories. Very happy with my purchases!
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August 2023 by Darlene Robinson
The manager thinks her name is Mrs Bryant. She was very rude. Two people in the whole store,she asked me if I had an appointment for a bra fitting. After I waited 20 minutes for her to get off the phone. I purchased four bras ,but I knew I would rate my experience later. Next time I will order online.
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August 2023 by Frank Valverde
The store was clean and organized, my wife loved it the clothes fit great the employees were amazing
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June 2023 by Nadine Frazier
The store was clean and inviting...then you start looking at prices....theses items are waaaaaay overpriced. Must be because of the location.
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May 2023 by Allemi Eve
Came here to redeem my Real women dollars, and I had the most kindness, sweetest older lady help me get what I need and check me out. It was the first time I've seen someone in her age bracket working at an LB in almost 20 years. She was unbelievably a sweetheart. She deserves a raise and a vacation! I normally don't give 5-star reviews, but because of her, I'm giving it!
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May 2023 by Nikki M
Unfortunately, they don’t have a lot of great variety in selections. Not sure if it’s because of the brand target or the size of the store
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March 2023 by C L McCarter
This store never has my size. So it's best to order offline & pick up. Today was a hit or miss. Found 2 of the 4.
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February 2023 by Lola crawford
Good day kindhearted Ladies! What you carry on the inside makes you beautiful! ?Someone need to hear that today!I traveled from Las Colinas Irving Texas to attend a wedding. I couldn’t find anything back home to wear. You know The Most High YAH(God) allows everything to happen for a reason. I met two ladies that was shopping and they helped me look for something to wear …thank you Ladies. BUT after they left an Amazing Woman name Diane came by and help me with my decision with what I should wear to the wedding. Down to the BRA! I’m very top heavy…She was loving, Patient and Honest. I like for people to be honest with me. Many people that work in clothing retail will lie to you and you end up buying clothes that don’t fit you right.Not Ms. Diane she was very honest!!!! That is the greatest experience to have shopping in a different state. Thank you so much Ms. Diane!! I thank the Father for allowing us to meet. Thank you for all that you do!
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January 2023 by Erin Howard
I know there are more voluptuous ladies and gentlemen that need a job. Nobody here was plus sized. Bra measurements were being done at the register not in a lrovate enclosed area and the workers acted like you asked them to take out the trash when asking to be measured
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December 2022 by Bernadette Odom
Terry Ware helped me her customer service was awesome! Terry was friendly and knowledgeable about bras which was why I came in!! The bra section was so neat and oderly even the bigger sizes, I had to compliment her!! Terry made my experience pleasant, whicch guaranteed I would visit again!!??
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September 2022 by cecile latimore
Renee is the absolute best! She was attentive, educated me about the sales/promotions, and consulted me about different outfits. She made the experience worth it! I planned to buy one swim suit and ended up buying 2!
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July 2022 by Amanda Meade
Do NOT shop at the Town Center location. Please go to Oakleaf or another location. I was shopping for bras (the $25 sale) yesterday with my Mom. We both needed to get a bunch of items. Out of the 3 women working, not a single one said a word to us. I had to get someone for our rooms. Still no help. During checkout NOT friendly, hardly said anything, didnt know when the sale would end, never mentioned the Lane Bryant cash we both earned which my Mom didnt even know what it was. I shop at the Oakleaf location often and they are friendly, helpful, and make a joyful experience. I felt like I was an inconvenience. We were there for over an hour and saw other guests, which the employees didnt help. They was even a woman in the dressing room who had her b/f or husband helping her and he mentioned he wished an associate would help. They are useless here. I wont be back to this location.
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July 2022 by Isabel Villalba
Negative infinity stars if it was a possible rating. The associates there are plain rude. No greeting the customers and no helping the customers. All they do is talk negatively about their coworkers. They even went as far as mentioning a customers personal business (from an online order issue) in front of other customers. What a horrible experience there. Woman want to go to this store because it is one of few that we feel represented at. Let me tell you that the associates at this store took that experience away from me. Absolutely repulsive! I will never return to this location. Please retrain all staff as they have forgotten how to treat other humans! This is beyond bad customer service this is just disrespect.
