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November 2023 by RUSSIANVIKING
We came in for a trade in and to explore our options of a new vehicle. Little did we know that we’d fall in love with a 2023 IS 350 F Sport. Everyone there treated us like family to include free drinks and food at the cafe. Frank was the one who helped us out and he and everyone else was super patient with the whole process and answered every question we had. We absolutely love our new car and can’t wait to see how it goes. I definitely recommend shopping here as not only do they treat you fairly, they don’t take advantage of you by adding in unnecessary fees. They even gave us a hefty discount!
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November 2023 by Sergey Turk
Great sales people, very knowledgeable and respectful and pleasant to deal with. We were running late, but they stayed after hours to complete the sale. The negotiation process was very reasonable and respectful. Finance manager was very informative but not pushy at all. Overall a great buying experience
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November 2023 by Patricia G
Every aspect of buying my vehicle was smooth and straightforward. We began online, then through text, and finally in person. I felt confident in the process every step of the way. My sales representative, Johnny, was attentive, but not aggressive. He was personable and easy going. Our finance person, Anna, was very nice and very efficient. I could not have had a better experience. Last but not least, I love my car!
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October 2023 by Maria McMurry
Nice place, Sales Associate was very thorough, professional and knowledgeable. It took us three hours to get there but it was worth it. It took a long time to close the deal and then drive three hours back home. We do not have a Lexus Dealer near us. The Financial Manager was very proficient explaining the Protection Plans offered and was considered and polite.
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October 2023 by Nitra Palencia
Lexus of Orange Park is the best at providing outstanding customer service. Catlin was great and greeted me with a smile! He was friendly, patient and helpful. He consistently kept me updated and informed on the status of my vehicle while being serviced. He made me feel like a valued customer on the phone and in-person. The professionalism shown and the excellent treatment is why I will continue to have my vehicle serviced here. THANK YOU SO MUCH LEXUS OF ORANGE PARK!
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October 2023 by Debra M.
The cafe cooks are so unwelcomingWhile spending hundreds of dollars for maintenance or 10's of thousands to buy, they act like they (both the blond and the brunette women) are doing you a HUGE favor. Obnoxious and unprofessional vs next door at Mercedes they are wonderful at the cafe. The lexus servers need training or be fired. And yes I have both a Mercedes and a Lexus bought at each location so the comparison at the cafes is jarring. Little behaviors make or break!!
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September 2023 by Cielo Bibby
Billy Hoebbel made our 1st Lexus purchase great! Billy was very patient while my husband and I looked at the options that would fit our family and budget. Billy knew all the features of the different RXs we test-drove. Once we made our final decision, we told him about a painful experience at another dealership. He promised us that he would have the paperwork ready and make the process as quick as possible, and he delivered. We had to bring our spirited four-year-old when it was time to sign papers. Billy had scheduled the financing with Robert, and that was seamless. Tessa, the technology specialist, showed my husband and me all the features of our new car. As a special treat, Billy found some ice cream for our son.It’s been a week, and we love our RX. My son calls it his police car. We definitely will recommend Billy and the Orange Park dealership to our friends and family.
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September 2023 by Jeanie Martin
Today was my first visit to Lexus of Orange Park.Catlin the Service Advisor welcomed me and promptly checked my car in for my service appointment.I asked about a replacement hub cap while he checked me in. Catlin walked me over to the parts department to insure I found it.Catlin also provided frequent updates on the progress of my vehicle.My Service Advisor Catlin was friendly, polite and very professional. He also went the extra mile for me during my visit when they found a damaged tire on my vehicle.Thank you Catlin for making Todaythe most pleasant experience I’ve ever had in my life at a dealership!You Are Awesome and A Wonderful Asset To Lexus of Orange Park!
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September 2023 by Carlos Medley
On Monday Sept. 11 I purchased a car from Orange Park Lexus. While all the people we met were very helpful I have give a shout out to our sale associate Hee Henderson who went way out of her way to get us a great deal. My wife and I didn't intend to buy a car whenwe visited the dealership, but the staff made such a compelling deal that we couldn't pass it up. I was amazed that the staff could complete sale negotiations, the tradein appraisal, and get us a loan approval, so that we could leave with the car in one day. Though the process took some time it was a wonderful, eye-opening experience.
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September 2023 by Lawrence Lembach
We are first time buyers at Lexus of Orange Park , the customer service was great and we Highly recommend Mr. Frank Guerrero.Frank made the buying process the best experience we ever had . Thank you Frank for selling the right car to us. Larry and Maria
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September 2023 by Hillary Hough
Eric is BY FAR, the BEST! I’ve bought many cars in the past, and this was hands-down the most flawless experience! No hassle, no tricks, all patience and true honesty ?. Thank you, Eric, for being amazing!
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August 2023 by Taylor Gillbert
I purchased my IS350 Fsport from Lexus of Orange park on Saturday. The whole experience at this dealership was amazing! This whole process was made so smooth by everyone involved and I got in and out of the dealership in great time! From the first phone call with Misty the GSM I knew I was working with the right dealership! Misty gave me the information I needed to move forward with my purchase from Chung my sales consultant. Chung was awesome! He knew I was very excited about this purchase and kept me up to date throughout the whole process of ordering the car, to when it came in. When the vehicle came in I had pictures sent to me that day along with a very informative email on what to expect when I flew in to Florida to finish out the purchase process. When I arrived in FL I was greeted at the airport by Josh, the technology expert who then took me to the dealership showed me around and introduced me to all of the features my car comes with. He was very knowledgeable on the product and it helped a lot knowing how to operate the vehicle properly before a 6 hour drive home. I have nothing but good things to say about my experience at Lexus of Orange Park!
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August 2023 by Darius Smith
I must say from beginning to end Frank was extremely patient with my husband and I. Also very organized. The process ran very smooth. Thank you Frank at Lexus of Orange ParkI’m sure you’ll be seeing us around.
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August 2023 by Jodie Harrington
Gavin is very knowledgeable, attentive, and made me feel like a movie ? star! Field's Auto Group has been an amazing experience. Never have I ever had such a wonderful experience buying a car. Thank you Gavin and Kristine
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August 2023 by Sebass’ garage Yanez
So vehicle was in for an accident caliber did great work. Car was gone for a month but I guess only a day at Lexus caliber Sent to Lexus for suspension repairs. Well they dropped the ball it wasn’t fixed missed the wheel bearing and didn’t correct alignment correct. Picked up vehicle from caliber and I was upset with Lexus for not fixing suspension as there was damage from wreck. Sent back to Lexus explained I was upset with the balance that was done to the brand new wheel and that the wheel alignment was off still and suspension wasn’t fixed and missed completely. They played the roll around of saying caliber didn’t say this or that. Etc. got gm involved and wasn’t happy he admired that they had missed the suspension that needed repairs. Got repairs submitted to insurance for approval all done picked up car after a week of waiting for them to fix their mistake. They replaced the bushing on the lower control arm and wheel bearing. Overall okay with the suspension but I mentioned k wasn’t happy with balance when this originally happened they showed me pictures of road force balance even tho I didn’t ask for it I asked for dual plan balance and to make sure it’s not counter balanced. For the last week I’ve had the car back the front end still shakes and has noise. Pulled the wheel off to find the tire and run still counter balanced which is incorrect and a big no no. Extremely unhappy and not impressed with technicians at Lexus. Better off taking to Atlantic Blvd. managers and sales did good by trying to get right with me but not impressed with the technicians work at all. Either inexperienced or in a rush either way not acceptable.
