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November 2023 by Denise Correll
I almost never buy their products online simply because of in-store experience. I’ve already bought into their brand, and the Town Center store has a pretty comprehensive selection for how small it is, so I’m really just going to shoutout the customer service. Every time I visit, the associates strike the right balance of being attentive and welcoming without making you feel shadowed or coerced. I visited on 11/17 and Sheila in particular was super informative and was a great conversationalist. She also helped me out with deals that saved me about $60! Not to mention this store is always generous on the samples. I walk away not just feeling reassured by the quality of the product but I feel my mood lifted by the refreshingly professional service.
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June 2023 by Tammy Wells
Ana was very nice and the store is kept very clean and neat
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June 2023 by Benjamin Blekic
Best place to shop for your daily moisturizer routine. Thank you.
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April 2022 by Stephanie Galloway
Beautiful space, love the worker, she is charming...why not 5 stars? Sulfates used in my favorite lavender:( now I am aware....no likey....they have the best smelling lavender in the world though...takes me back to the South of France. Tres Bien!
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April 2022 by Gary McCoy
Wife loves several of their products, always good friendly service.
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October 2021 by connie Pittman
I have worked here two years. I used most the products and really like them so much I started working for them.
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September 2021 by Crystal O.
It was girls weekend and Sunday was spa day, so we rotated one having their spa treatment and I would take the opposite out shopping. April gasped and said the name of this store with almost a reverence and I promptly pulled into a parking spot. We were at the door at 11am on the dot- but no one was in the store, even though the sign said they were open at 11. Ok- we'll pop into another store a couple doors down and try back after and yes, they were open. April went straight for the hand creams and I went off wandering looking and smelling all sorts of hand soaps, body washes, shampoos, and more. They have a huge skin care line, perfumes and just anything you can imagine for washing or skin care. I really loved the hand washing station just inside the door with a variety of their soaps and some lotions too. I was curious if this was always a thing- or if they came up with it after covid came into our world. Either way- it is brilliant given the current situations. I washed my hands with a few different soaps and tried a couple small dabs of lotions. I was highly intrigued with the back wall by the register with all the wrapping, tags, paper and bags and gift boxes. Guess they go above and beyond if you have a gift~ which is lovely. The sales associate was wonderful- making sure we tried everything we wanted to and letting us know her favorites and why. April was introduced to this company because of a friend who would go to Canada every year and always bring back lotions from this store for her. Great place to stock up on lotions and soaps!
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June 2021 by S Squared
I absolutely love their products, their Shea butter lotions are the best for dry hands. Little pricy, but a little goes a long way.
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February 2021 by Jamie Kelley
My favorite store for all things body care!
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March 2020 by Morgan Campbell
I love L'occitane and their products. I have shopped at multiple locations over the years and always received 5 star service. I came into this location last week and was helped by a woman named Connie. I was the ONLY customer in the store when I walked in. I told her that I needed to make an exchange. She helped me locate the product I wanted and then we came up to the register. First, she would not allow me to "exchange" my purchase. She made me complete a return back onto my American Express card ($120) and THEN pay $200+ dollars for my new purchase instead of allowing my return to be used as a credit for my new purchase. Next, BEFORE SHE WAS DONE HELPING ME, two older white women walked into the store. She asked me if she could stop and help them before completing my transaction. She literally walked around with both of those women, helped them find their products AND rang up their purchase. I was standing at the counter the ENTIRE TIME. After both of those women had made their purchases and left the store, Connie continued helping me with my return/purchase. During the time I was standing their waiting, I thought about just leaving and making my new purchase online. I was so upset. Connie also seemed VERY surprised that I was a customer of the store but jumped to help those two older white women when they came in. Hmmmm.... I wonder why?! My shopping experience last week was horrible. I actually drove 2 hours to Jacksonville from my hometown in Valdosta JUST to shop at L'Occitane and have lunch. I plan to make any future purchases online. I am also STILL waiting on the refund to go back on my American Express card.
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March 2020 by Ashleigh Fountain
Always fabulous service and great mini-facials!
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March 2020 by Joanne Hanley
Great service.
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December 2019 by vamshi
I got a coupon for complimentary mini facial in the mail. Called them before going to the store to use it and they said they will do it. Waited for two long hours. they simply said they could not do it today. It's very rude from their side. If they could not accommodate me they should have told me on phone itself before going there. I thought try it this store, but based on this worst experience i decided to never go there. I suggest don't believe in complimentary mini facials from this store.
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December 2019 by Meredith Fordham
I love this store and their products.
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September 2019 by Terron B.
When you are looking for true hospitality and great products this is home. With the sampling of lotions, soaps, moisturizers, and scents it becomes a whimsical affair of self love. Be sure to ask what promotions are being ran currently and they may surprise you with a few free samples with big ticket purchases. Enjoy!!
