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November 2023 by Rusty Newton
Customer service was excellent associates were very knowledgeable was able to get what we were look for ordered right away.
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September 2023 by Brian Shearan
Great experience at this store. Andrew was super helpful and provided great feedback and suggestions throughout the process. Andrew even took the time to text me a week later and let me know of the promotion that was going on and if I needed adjustments to the quote after he provided measurements. We went back in and Andrew took the time to build out our order with the wood blocks and answered all remaining questions. Definitely a no-pressure experience unlike most furniture store experiences of the past. Keep up the great work!
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August 2023 by Sarah Kremp
One of the best customer service experience I've ever had at a retail store. Celine was excellent and was very knowledgeable of the product. She answered all of our questions and helped us pick out our fabric, cushions and configuration. I highly recommend visiting this location if you're on the fence about choosing a Lovesac as your forever couch. Its a really an amazing product.Update: really fast shipping, our packages arrived within four days of placing the order.
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August 2023 by Jaclyn Caruso
Loved my experience!! Staff was so knowledgeable and patient! Went through all the different options and configurations over and over with me to make sure I was confident and happy with my choice! No pressure to buy if I wasn’t sure and no push to upsell for something I didn’t want or need. Can’t recommend enough!!
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June 2023 by Daniel Walther
Andrew was an amazing sales rep. He let us talk it out and discover how great these couches are while answering any questions we had. We were there awhile and our kids were just enjoying the place and he just kept on being helpful! Can't wait for delivery!
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June 2023 by Ron
Ty was awesome! She explained everything and showed us how it works. Very freindly and knowledgable. We haven't received furniture yet but ready when it does come!
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April 2023 by Jacob Western
Employees were very nice and helpful (and not pushy at all)I bought a $5k couch….
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March 2023 by Caleb Whitten
I highly encourage anyone who is interested in a lovesac to go to the store at the St Johns Town Center. Our sales rep, Celine, was extremely knowledgeable and professional. She walked us through the different configurations and styles in a way that made it easy for us to choose exactly what we wanted. The entire pre sales process was effortless and laid back. I had almost immediate responses to my emails or texts with questions or minor changes I needed. The post sales process has also been managed really well. I was kept informed on the delivery times and they provided all the information I needed to get the couch sactional put together. As a VP of Sales myself, I would give Celine and her team an A+!
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February 2023 by Vera D.
Lovesac was the easiest, no pressure buying experience I have ever had in making a large purchase of any kind! Accessories are available if you want all the bells whistles, but I am perfectly satisfied with my last sofa purchase ever and the soft furry throw that have pockets for my cold feet…for now! You won’t be disappointed in your Lovesac buying experience!❤️❤️❤️
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January 2023 by lafaedra harvey
Went the Lovesac store at St John’s Town Center in Jacksonville, FL and Celine was GREAT. She gave clarity on some issues and advice on comfort and configuration. She was funny too. When I was ready to purchase I called the store and they helped me over the phone (although I can’t remember the young lady’s name, she was very nice). The experience was delightful. Waiting on the delivery so I hope I love it ??.
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January 2023 by Kandi Jung
Love the couch BUT assembly was a NIGHTMARE! Getting the cushions on the sides was the absolute worst! There was 4 of us and it took 5 hours and 2 grown men to get them on! For the price it definitely should come with assembly! If I had to do over again I would look up these reviews beforehand, that was on me that I didn’t. And yes we looked at all the video instructions…. definitely not that easy.
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January 2023 by Lakeatta Tonge
We have had our LoveSac for almost 2 weeks. We do love our sectional. Unfortunately, we ordered and paid for LoveSoft and received standard inserts. We are praying for a smooth replacement. Other than that, this is a keeper. Especially with the Stealth Technology.
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January 2023 by Robyn Mangold
This store always gives great service. They really take time with you and discuss all of the options. We purchased out large sectional here and are considering a LoveSac now as well. Great store!!
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December 2022 by Joshua Kim
Everyone at the store is sooo nice! We went in July and Aaron helped us pick out a couch that would fit our family. He was awesome! We were kind of hesitant because of the price so we decided to wait for Black Friday. We went in Meg offered to help us and she was so sweet and very detailed with everything. We decided to go ahead and do it, and then some. We added two love sacs and the most soft blanket ever!! Meg and Christie helped with the financing and made it so easy. Christie was awesome too, she helped with a lot of small details and was so kind. Everyone we dealt with made us feel comfortable like talking with friends. It was truly a great experience. Thank you ladies and Aaron <3 Kims
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December 2022 by Katelyn Woolwine
Just ordered our Lovesac and cannot say enough wonderful things about Celine. She was informed, so great with our kids, and made the process pleasant.