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November 2023 by Chris Cazzolli
Buyer beware! First, they will bait and switch you with rates. In their analysis they will use a very low rate (unattainable based on current market) to calculate the monthly payments. Then, the sales person verbally committed to a rate, and when it was time to sign, they made excuses and rates went higher again! They called my spouse into the dealership without any details and fast-talked into a sale that was not what was previously agreed on. They work as a team (about 9 people will introduce themselves to you in the first twenty minutes) and each has a role in getting you pressured into signing. Overall a very poor buying experience. This groups is well dressed to fool you into something they are not, but at the end of the day perpetuate every negative stereotype of a used car sales person that will take advantage of you. Watch out for John the GM who negotiates behind a curtain, he's a liar.
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October 2023 by Edward Hilario Riberiro
LAME CARS, and worse than the cars is their customer service, after they get your money, you're gone. Mr Tonny just doesn't take your calls, when he does he says he'll call you back and vanish. Do yourself a favor and run away from this dealer ASAP. Supporting Filipi Guidi review.
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October 2023 by GuiDi FF
Sales department is horrible… I dealt with Brandon, he lied about a spare key, which they did not have but he told me they did in orther to sell the car. Hostile and looking to void any responsability. RUN , I ended up at fort myers Maserati to buy a new key. This moment was supposed to be a dream coming true for me, it's becoming a nightmare though. Not to mention Tommy, which just talk to you until you do the wire transfer, after that, forget it. So, if you can buy your car in another dealer, please yourself a favor.
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August 2023 by Maneak Wilson
On 08/08/2023 ,21 days before I turn 21! Everyone that I encountered at the dealership were welcoming and very polite in the process of selling me my first car in my name. I loved every bit of my experience with Maserati Jacksonville!! Big thanks to Charles and Joseph for making things go as smoothly as possible throughout the whole day. Great company to be in business with.
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August 2023 by YsnWain Tv
Great experience and quick and easy. Drove 5 hours and had me out in less than 5 minutes.
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April 2023 by Eddie
I stopped by Maserati of Jacksonville to see a Tesla they had for sale since it was priced very competitively. I didn't know if I'd make the deal that day since I wasn't sure I'd be able to get what I wanted for my trade-in. I was helped by Brandan Gray who was great to work with. He was straight to the point and most importantly no bs pressure tactics. He ended up getting me what I wanted for my trade-in and we finalized everything that same day.If you're in the market for anything they have or a Maserati or Bentley they can order then ask for Brandan.
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April 2023 by Wayne B
salesmen acted entitled and threatened to call cops after I didn’t fall for his corny sell tactics for some tesla. Texted me drunk at 10pm. I would never return here.
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April 2023 by collette christopher
The service department is fantastic. Always a pleasure to do business with them. Thanks,
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February 2023 by Steven Johnson
I would like to share that I had an amazing test drive with Maserati Jacksonville Automobile Expert Jennifer. She welcomed me with great customer service and pointed out all the great features of the new 2023 Quattroporte. If you are looking for a great vehicle with wonderful staff you must come here and see her. Thanks Steven @Maserati Jacksonville
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February 2023 by Hollywood Vet Hillary Hickam
Manuel Rios is the man to see! He is such a fair dealer and so knowledgeable about all car brands. He absolutely helps you get into the car that’s right for you. The owner of the dealership is also extremely friendly and happy to help!
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January 2023 by nicole lewis
I knew that when I bought a 2015 Ghibli (18,000 mi), maintenance would be expensive. Upon a vehicle service this month, they noted several things. 2 rear tires needed replaced $1000, all brake pads/rotors needed replaced $3600, oil change/filters/drive belts $1800, both headlamps replaced $1000, and a rear differential replacement $4100 that I had no issues with. I'm no dummy, so I researched and got a second opinion on the differential. I went to Jax Foreign Auto on University and he ran a diagnostic and found I did NOT need a differential, I saved $4100, I paid $35 for a pair of headlamp bulbs on Amazon, he put them in for $400 I saved $565, and charged me $450 for replacing drive belts. $600 for tires at Big Chief on Lem Turner, saved $400, I Youtubed how to change the oil and replace brake pads/rotors. Myself and my neighbor did it ourselves. Spent $200 for oil change/filters, paid him $150, that's a total of $800 including drive belts saving $1000. Bought rotors/pad on Amazon $795, paid neighbor $250, saving $2555. Spark plugs will be easy, that's next. PEOPLE, do your research and get second opinions it'll save you thousands. I bought a code reader on Amazon for $200 so I can diagnose my own car. It is top of the line and reads all American and foreign vehicles. Mazarati dealer gets a thumbs down, and I will never go back to them. They are gouging customers for no reason. We did what they would do, and the end result was the same. The put a ceramic coating on my car, 3 year warranty. I've been back two times in less than a year. Rediculous.
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November 2022 by Craig Freeman
Great service but they need to start a loaner car service.
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November 2022 by Marianna Rejanovinsky
Great and friendly stuff. Very happy with my service
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November 2022 by Chris Alexander
Craig assisted me with my tire issue promptly & gave excellent top tier service. And he's a gentleman to boot. This dealership deserves its praise.
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September 2022 by Lea T
Very attentive service rep. Quick service and timely available schedules
