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November 2023 by adam geda
Giving 1 star because a 1/16 star is not an option. Sorry guys, I'm sure you might have a somewhat decent mattress in there somewhere. Hopefully you've stopped selling the biggest P.O.S mattress to make landfall. Seriously to anyone who is smart enough to read reviews before throwing your dollars down a black hole, please read this.Bought the Purple 3 mattress and purple adjustable frame almost 4 years and I have to be honest...my wife and I are both dealing with constant back and neck pain, the adjustable frame stopped working, the mattress is sagging over the sides on both sides of the bed, it has dips in the middle, and to top it off we still owe money on it. I was told by the warranty department to print out a ruler through the site (which prints onto paper) and lay it on the mattress to see whether we qualify for an in person inspection...what a joke! Apparently our paper ruler did not meet their standards as far as a failing product goes. Purchased through #mattressfirm and nobody can seem to help us out with this mattress that has a so called 10 year warranty. We were also sold on the purple pillows on the buy one get one half off deal. For us they aren't a good deal, not very comfortable. Feeling like this wasn't the best investment. Thousands of dollars to be unhappy and no answers. Sorry #Purplemattress but I'm giving two thumbs down. Mattress scam 100%. How can you put a 10yr warranty on something that had not been around for 5yrs at the time. I've been to 5 different chiropractors and still cannot get my life back after this horrible purchase. I'm now wondering if Mattress Firm is going out of business because of Purple's scam.
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November 2023 by Robin Valetutto
Mattress Firm associate Mike gave us first class customer service and was so respectful of the limited amount of time I had to give. He pitched the sale and delivery so perfectly for me that I said yes…the entire transaction took less than 20 minutes. Very impressive!!!
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November 2023 by David Hodges
I tested mattress firm and rooms to go. To be honest can’t say I recommend buying from a furniture store. I’m sure their mattresses are fine. But the one I loved was at mattress firm. Travis was great. Likable dude. I already knew the mattress I wanted to compare against. He made it easy, getting my mattress in two days. Overall good experience considering I hate buying basically everything. Will be back in 6-10 years.
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November 2023 by Holly FitzHarris
Customer service was amazing. They had excellent knowledge of the products and considered our specific needs. Took the time to let us try multiple beds and think about options. Delivery and payment was clearly explained too. Very very satisfied.
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November 2023 by Zach Messimer
Travis deserves a raise. He was able to walk me through the whole process and was very specific with each product. Doing business with Mattress Firm was very easy. 11/10 would recommend!
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October 2023 by Nicole Bratton
I came into the mattress firm today looking for a cooling memory foam pillow. I was immediately greeted by two people and asked if I needed any assistance. A kind man named Nick provided me with 10 different types of cooling memory foam pillows which was amazing. I tested all of them and ended up with the sleepy’s brand! I absolutely love the pillow and was very satisfied with the service.
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September 2023 by ELAINE GARAFOLA
Christopher is a Knowledgable salesperson. Listened carefully to my needs. Guided me to the best choice for my mattress. Helped me decide on the appropriate sheets. Carried my purchases to the car. Best of all, he arranged delivery for the next day.
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August 2023 by Gloria Smith
Clarence was serving us and another couple, and he did an excellent job of doing that. He also took his time explaining each mattress we looked at, plus, he walked away to give my husband and me time to discuss each mattress. I was very impressed with his professional work attitude and knowledge. GS
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August 2023 by Shawna
Travis was very knowledgeable about the store selections and products. He’s very approachable and has an awesome attitude. Thank you so much for helping me with my purchase. I will be returning.
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August 2023 by Donna Fasulo
I worked with JaMarius to find the proper mattress to fit my needs....He was incredibly knowledgeable and super down to earth. I honestly felt like a family member, not just a wallet...His patience should be emulated..Thanks gpr the positive experience!
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August 2023 by Richard Reeves
Rosemary was outstanding. She listened to what we were looking for in a mattress and was very patient and helpful in her recommendations. We’re very happy with our purchase experience.
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July 2023 by Pam Sands
Mike, my sales person, was great! He was very informative & didn’t show me anything that would not fit my needs. There was no high pressure & I found the mattress that was comfortable for me. I highly recommend Mattress Firm at Town Center..
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July 2023 by Ruth Arias
The best experience! Travis was super professional,attentive, and understanding. Never felt rushed or pressured to buy. Instead he heard our needs and guided us to the best option. If you need a new bed, go see Travis!
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July 2023 by Mary Pritchard
My boyfriend and I really appreciated Travis' help. Within minutes he found the perfect bed for us AND worked out the holiday deal financing AND made sure our future delivery fit our needs. Such great service!
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July 2023 by Google user
The best experience! Travis was super professional,attentive, and understanding. Never felt rushed or pressured to buy. Instead he heard our needs and guided us to the best option. If you need a new bed, go see Travis!
