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November 2023 by Jami Hartley
Ehson was extremely helpful. We picked out a mattress combo. He worked hard helping us to decide and ultimately purchased, he scheduled for a delivery right away. We were very pleased.
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November 2023 by Terri Wright
Brandon was a huge help!! He was very knowledgeable on the mattress. We were looking for beds for our grandkids and wanted something good and not a ton of money.We end up with a higher quality matress that was on sale vs. choosing a regular matress that wasnt on sale and not as good on quality. It was a win win.
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November 2023 by Julius Csizmazia
Kyle, sleep expert at Mattress Firm Regency, is the best!I recently went to his store looking for a new mattress to replace our old one.He was incredibly helpful to me in finding the perfect mattress. He let me try out a variety of mattresses, and he explained the pros and cons of each one.He was never pushy, and he always listened attentively to my concerns. He was also very patient and understanding, and he took the time to answer all of my questions.In the end, I decided to purchase a new mattress from him at Mattress Firm Regency. Kyle made the entire process so easy and stress-free.The Purple Premier 4 mattress and adjustable bed frame arrived today and I felt so pleased with the smooth set-up process.We can't wait to sleep on it and watch TV in a comfortable zero-gravity position.I'm so grateful for Kyle's help, and I highly recommend him to anyone looking for a new mattress.If you're looking for a sleep expert who is knowledgeable, patient, and understanding, then Kyle is the man for you!I highly recommend him and Mattress Firm.
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October 2023 by Jon Frazier
The gentleman who helped us was outstanding! He helped us find a budget friendly option and an option to get it quicker than if we had ordered something online! He was quick on his feet with suggestions and very knowledgeable about the merchandise and delivery schedules!
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October 2023 by Judy Payton
Brandon was great. He wasn’t pushyas most salespeople are. He is very knowledgeable and helped me makethe best choice for me. I am very pleased.
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September 2023 by Michael Root
I was given excellent service for the type of request that I brought into the store.I immediately explained that I was looking for an inexpensive adjustable bed frame, and the representative showed me the multitude of options to choose from.We spent a little time with him trying to uncharged me with the more expensive models, but I was able to quickly get him to the realization that I wasn’t looking for anything but the least expensive option. He wrote up the order, and I was able to go straight to the warehouse to pick up what I wanted.We will be sleeping on those frames tonight.
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September 2023 by Brad Howard
My brother bought a mattress at this store, he was given a delivery date. When the day came for delivery he was told that it would be between 1:45 and 3:45. since he had to leave for work at 1:30 I went to his house to wait for the delivery. He was never told that the driver would call when they left the delivery before his so I was stuck there waiting. The did not show up by 3:45 so I contacted them to find out that the delivery had been changed to between 4:15 and 4:45. they did not show up by 4:45 after a call to a rude person at the store I was told it would be between 4:55 and 5:25. They finally showed up at 5:17. The driver couldn't even apologize for the late delivery.This is lousy service
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September 2023 by Tara Brooks
I was able to get 3 mattress at a good deal. My sales person Ehson was friendly, handsome, helpful, and made sure I did not need to buy a frame for one of my mattress by providing a free adjustable base. He also asked about how I sleep to make sure I was buying the right mattress.
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September 2023 by BESNIK HARUNI
Great service! Very friendly and welcoming staff and also very competent and on top of what he actually had in store and could offer. I would recommend anyone needing a mattress to pay a visit, it's worth it!
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September 2023 by PLENTY MOORE DESIGNS LLC
Ehson was very friendly & knowledgeable in helping us select a great Beauty Rest Pressure Smart 2.0 mattress. He was very patient and did a wonderful job explaining the differences in all the mattresses with a no pressure to buy attitude. Thanks!
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August 2023 by B G
Salesman, Kyle, was excellent. He spent a lot of time with us and explained everything.Unfortunately the delivery contractor sunk the ship.Update 7/11/23:Delivery was good but when they left, they damaged our fence and gate. They just drove off without stopping and saying anything. Will update again after Mattress Firm addresses damage and has fence and gate repaired.Update 7/27/23Mattress Firm has not fixed fence yet and has been putting me off.Updated 8/14/23Mattress Firm reimbursed me for the repairs to the fence. The claim process was not pleasant, and required perseverance. PTL!
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August 2023 by Ryan Cocca
Another mattress firm referred us here to try out some of their clearance/returned mattresses when the new mattress we wanted wasn’t available for weeks. We weren’t sold on anything until we met Ehson. He worked diligently within our budget and got us into a nicer bed than we anticipated for a great price. Non-pressured sale. He was incredibly easy to work with and straightforward on pricing. We will 100% work with him again on any other mattresses we need while in Jacksonville.
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August 2023 by Elizabeth Gregg
Karen our representative was amazing. She let us take our time, answered a great many questions, and worked hard to find all discounts possible on our new bed. Great experience overall!
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August 2023 by Lisa Randolph
My representative was great. My disappointment is I didn't realize the bed would be in a bag when it was delivered. I called the store the same Day it was delivered to request to exchange for a traditional mattress. To my ? I was told I will be charged 10% exchange fee $99 pick up fee, though the bag had not been open I could have delivered back myself but told I could not. And another 20% charge if I should change it for mattress.. I would never recommend mattress firm to anyone..
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July 2023 by Justo A.
I had never been to a mattress store and intended not to buy until I spoke with Karen. Karen provided all info and explained the differences in all matters which just led me to purchase.
