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October 2023 by Sharon Peltz
My husband and I had the pleasure of working with James. He was extremely knowledgeable and respected our time. He is an excellent consultant and would highly recommend him to others!
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September 2023 by Sharlene Rahim
Do yourself a favor and wait for the sales because if not, you will be talked into getting less for your money. I went in and bought a $400 mattress that was not good quality. Also, beware of the smooth talking staff.
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September 2023 by Darlene Mize
The entire experience was great. The salesperson to the two men that delivered the mattresses. I believe I still have their screwdriver rThough. I'll drop it off.
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August 2023 by Carina Perdomo
I bought here a matress a year ago and came back for another one today. James was so nice, helpful and gave us the time we needed to take a decision. The matresses we bought are great quality at a very good price.Very good experience, many thanks!
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July 2023 by Gee Gee
James was so helpful, kind, respectful, and knowledgeable. I really appreciated his assistance in buying a mattress at Mattress Firm.
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July 2023 by Caitlyn Hardy
My husband and I received excellent service from both James and Roque when buying our new mattress here. We were greeted as soon as we entered the store and James was very attentive as we tried a variety of products. Roque was very helpful with the checkout process and a pleasure to chat with. I would definitely recommend this location to anyone looking for a great mattress buying experience.
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July 2023 by J Snyder
Roque was an excellent employee and was very helpful. We tried several different mattresses and he helped us pick the perfect one for us.
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July 2023 by Ela Conte
We have been shopping for a few months. James was very knowledgeable, patient and answered all of our questions and we decided to purchase our mattress from him today.
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June 2023 by Taste
It was such a nice experience to buy my mattress. James was great, answered all my questions and explained everything in detailed. Plus, he was kind and (not pushy at all like other people) patient. Can’t want to have my mattress delivered.
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June 2023 by Myriam Powell
I had a very good experience. James my sales person was great, explain each mattress, each pillow, mattress cover, sheets in good details. I can tell he have done his homework. Analyzed my sleep habits. Overall great experience. Price very affordable and was sold. I can't go wrong with a Tempurpedic mattress. Thank you!
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June 2023 by K T
I definitely do not recommend mattress firm especially the Southside location. Not only did the sales guy really pressure me into buying a $7,000 mattress and frame but sold it to me saying you have 120 days to return. If you don’t love it you can return it with a restocking fee. Well I don’t love it and the selling points for the Tempur-pedic are not helping me at all. What he fails to mention is only the mattress is returnable and not the base but also is telling me the discount I received I have to pay back if I return mattress. I looked up and down on my paperwork. Not one word about that and it is not on mattress firms website.If you go to Mattress just lay on the beds and buy online from Amazon or some place that doesn’t scam you on the return policy.
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June 2023 by Jacob Monoson
James was so good that I ended up dropping 5 bands and trying to buy him lunch on me ? hard to believe he isn’t the store manager, he needs a raise!
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April 2023 by tasha melvin
Roque was amazing. He actually listened to what I was looking for and didn’t pressure me. This made my experience even better and his customer service helped me to purchase today.
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March 2023 by Ethan Mclaughlin
James was incredible, empathetic, helpful, and made the pillow purchasing process fun and easy. Cannot recommend this mattress firm enough as long as James is there. I went in to buy a pillow for my mother and he helped me out quickly, professionally, and he left a smile on my face!
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February 2023 by Mariah Davis
It was such a pleasant experience. The staff were professional prompt and knew exactly what they were doing and answered all my questions!! I enjoyed my experience there purchasing a King size platform frame. Would highly recommend to anyone.
