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November 2023 by Lenny Jevic
I can’t speak highly enough of Mazda City of Orange Park, when buying a car. Steve Devito was a pleasure to work with, no pressure, easy to deal with and a great representative of Mazda! Highly recommended! Thank you Steve, thank you Mazda City, we love our new Mazda CX-5!
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November 2023 by Mike Connolly
I had a great experience with the salesperson John. He was very genuine and not "fake" as I've experience before at dealerships. There were no high pressure tactics. They do make appointments to stagger the finance people. I had a little wait, but once I started, I was done in 15 minutes. This was my 2nd time buying from Mazda City. I won't hesitate to come back.
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October 2023 by Ginny Christ
We had a great experience leasing our CX 5 at Mazda of Orange Park. Mike A was fantastic. He was patient, very knowledgeable and made the whole experience so easy. Cole Kim was also so very great at handling all the paperwork. We highly recommend this dealership and especially Mike and Cole.
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October 2023 by Nicholas Lichtenberger
If you are in the market for a new car; I highly recommend Mazda City of Orange Park. Especially Mike A., he was extremely nice, knowledgeable, prompt, and very organized. He made my experience the best I have had. He had all of my paperwork ready for me before I even made it to the dealership. I was in and out in no time. So of you are looking for a dealership that is on the ball and totally into customer service Mazda City of Orange Park is where you need to go, and ask for Mike A. Thanks again for the great experience!
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September 2023 by Juan Camilo Mora Herrera
They made the whole process very smooth and without taking advantage of the customer... everything very transparent. I had to go to 3 different Mazda dealerships, but this was by far the best experience, hence I selected them to get my CX5. Mike helped me tremendously with all the logistics and price quotes. Their manager Luis is phenomenal and very customer oriented. This has been my best experience purchasing a car via dealer so far.
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August 2023 by Ron Cianfichi
Excellent experience all around. Our Sales rep, Victor Thompson, was outstanding. He went above and beyond to locate the car we wanted and offered a fair price as well. He took the time to explain all of the car features and even demonstrated a few hidden tricks. A big thank you to Victor and the entire Mazda City team.
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August 2023 by Jessica K
I had a great experience working with Steven Constantino when buying my new Mazda CX-5! I’ve purchased from the other two Jacksonville Mazda locations in the past, and this one is the best by far. For example, one location presented an out the door price of $61k on a $39k vehicle and told me I couldn’t take the paper home to show my husband. This Orange Park location presented an out the door price of $30k on a $28k vehicle and texted the offer right to me without hiding numbers or being sketchy.I didn’t feel pressured, communication was quick, and I was given a deal that matched my budget without a crazy markup in price. Steven was super organized and made the process quick and easy. He even came back to the dealership after his working hours to help me drive off the same day! Skip the visit to Hodges or Tom Bush Atlantic & come here. Highly recommend!
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August 2023 by G Man
I recently bought two CX5's from Mike Aboelsoud. One for me and one for my wife. Mike is the best. I've been working with him since 2016. I've bought 6 new Mazda's from Mike so far. Three have been from this dealership. I've bought many cars in my life and I must say the team at Mazda City are top notch. Louis, the sales manager, is also amazing. Both worked hard to get me a great deals on my two new Mazda's. I will definitely be back to get my next new Mazda from them.
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August 2023 by Jose Velazquez
Man this dealership really deserves a five star review. I am very and I mean, very pleased with my experience purchasing a car from Mazda City. I had been searching for months for a specific Mazda and, one day, I saw in Mazda City’s website had one become available. I immediately called to inquire about the vehicle and Victor was my sales rep. He and I did most of the talk via phone and text and at all times he treated me super nice. After verifying the car was available, agreeing on the price, etc. I drove with my wife 150 miles to see the car and the trip was worth every single mile. Upon arriving Victor treated us like royalty, did not waste our time nor pressure us to buy things we didn’t need nor wanted. The car was clean and ready when we arrived and with the test drive, going over the features, the finance paperwork, etc., we were in and out of the dealership in about two hours. The finance rep Cole was also tremendously awesome to work with from start to finish. I realize this review can only get up to a five stars rating but man if I could give Victor and Cole 25 stars I would. Kudos to both for keeping the car buying experience the way it should. Hat’s off to you!
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July 2023 by Marissa Rice
I just want to give a big thanks to Mazda Orange Park. Joel made the purchase process extremely easy and stress free! He was thorough and professional. I could tell he cared and wanted to make sure the process went smooth for me. Aaron did the finance process and was very professional and took his time going through everything. They made this purchase fast and easy. I would highly recommend choosing Orange Park Mazda and working with Joel & Aaron! Thanks guys!!
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July 2023 by Aaron Hancock
We bought a new vehicle recently and unfortunately did not have the experience as the other reviewers. Our sale of the vehicle with Robby was overall pleasant but we had a very poor experience with the service department.1. I advise not to use the car wash. There is a sign at the service desk that explicitly states they are not liable for damages from the car wash. Naturally, I had them wash the car and there are now multiple, symmetric, superficial scratches on our brand new vehicle.2. We paid $400 for window tinting that is already starting to develop small bubbles within 2 to 3 months of purchase.3. Our brand new vehicle was giving us multiple warning messages about braking. We brought this to the attention of the dealer within 24hrs of purchase, told it was fine, and scheduled an appt for 3 weeks later. Finally, it slammed on the brakes in the middle of the road, on its own, going 45mph with nothing around it. After six weeks from purchase, of which three weeks it was in the shop, the front sensing camera was replaced. We had a very poor experience with our service advisor, who did not relay appropriate information to the technician and brushed off our concerns. Further, we experienced poor communication between their own staff and us, dishonesty (service advisor told me they originally drove the vehicle, the technician told me later that he never did), and many wasted hours at the dealership. Our salesman and the sales manager were helpful in facilitating solutions to our concern and getting us a loaner vehicle (as the service advisor always told us “there was nothing available”).
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July 2023 by Greg G
Had an awesome experience at Mazda City. Steve was a great salesman, and helped me throughout entire buying process. He even spent extra time after the store closed to show me the features of my new Miata! When I called him a couple days later to ask a question, he picked up the phone and knew it was me. Luis, the sales manager, was very down to earth. He was transparent with pricing, and gave me a good deal without playing stupid games. Finally, Aaron, the finance manager was also very cool, and made signing paper work a breeze. Without asking, he got me an even better rate than bargained for. Unlike other dealerships when you walk in and see lots of people buzzing around, and the mangers lined up behind computers in what looks like a strike team command center, Mazda City feels much more laid back and comfortable. I like that.
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July 2023 by Hunter Graczyk
Loving my new 2023 Mazda 3 from Mazda City! I haven't bought a car in a very long time but Robbie made the process feel easy. We did hit a few hurdles with my pre-approval in financing, but Robbie and Aaron did an amazing job of working with me to get a deal I was happy with. Coming from an 07 Corolla, there is a lot to learn with this new car. Robbie was very patient walking me through all the new features and helped me set up the MyMazda app. I never felt rushed or pressured at this dealership... and I can't say the same for other Mazda dealerships in the area...cough cough. If you're shopping for a Mazda or really any car tbh, do yourself a favor and start at Mazda City first. You'll save yourself a lot of time and headache. Trust me!
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June 2023 by Christine Catlin
Neil Middleton was an excellent salesman. His customer service is exceptional. He was truly concerned about getting me the SUV I wanted and making sure I was completely satisfied with my purchase. He didn't make me feel pressured or rushed and spent quality time going over all the functions of my new SUV before I left the lot. It was even more impressive how he followed up with me a few days after my purchase and was happy to answer any additional questions.I was also extremely impressed with Aaron Kaminsky in finance. He discussed all of my options with me and allowed me to decide. I purchased my SUV on a Saturday but had to wait for it to arrive at the dealership so I couldn't pick it up until Wednesday. Aaron had all of my paperwork ready on the day of pick up and all of the papers were signed within 30 minutes. Usually it takes several hours! Highly impressive.I'm so glad I purchased my SUV from the Orange Park Mazda location. The entire staff that I dealt with exceeded my customer service expectations! They truly value your business and treat you like family.
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June 2023 by Brian m
Such a great and easy experience. It's been over 10 years since I bought my last vehicle so times have definitely changed. I was able to pick out the exact car I wanted online before even stepping foot in the dealer. Cole was quick with information via text and our one phone call but was never pushy. Made arrangements to come test drive during lunch one day and ended up hammering out a great price in a short amount of time. Came back a couple days later to finalize the deal and Cole and Aaron had everything ready to go. At no point was anyone pushing anything on me and the pricing is very transparent. There weren't any last minute surprises with fees hidden in the cost. Whenever we get ready to replace my wife's car Mazda City will be my top recommendation.
