-
December 2024 by Jose Moreno
Horrible experience. There was one representative that didn't give a damn. I don't really understand why they have him in there. They should be losing a lot of money with that representative there. I don't think management knows.
I suggest to anybody not to go there. Wow! I just couldn't believe it.
-
May 2024 by Dianna Miski
I received the most excellent service from Erica and Donnell after the worst possible service at another Metro location that I have been trying to resolve an ongoing issue with since Wednesday of last week. Thank you Donnell and Erica.
-
May 2024 by greg puskar
I had a problem with keeping my same phone number while switching over from Assurance wireless to Metro. I purchased phone at another Metro store. I did not have a lot of success and it seemed like they no longer wanted to be bothered with the phone number switch over time. I called Metro at Youngerman Circle 8635 Blanding Boulevard,Jacksonville I called and spoke with manager Donnell I told him my issue even though I didn't buy the phone there Mr Donnell said no problem I'll help you and he did. Very knowledgeable person for sure. They have my business from here on out. For Mr Donnell to take the time to help me speaks volumes. I find the store associate s knowledgeable and friendly. I recommend this store.
-
April 2024 by Sarah Hannah
This location is the best location I’ve ever been to , the manager is very friendly and did an amazing job I was in and out in just a few minutes and she helped me with a great deal
-
April 2024 by Arlene Palacios
They are great.. I received great customer service.
-
January 2024 by I am the Wordsmith
This place sucks. Don't go there. The customer service sucks.???????????????
-
October 2023 by Ophellia Henry
They weren't helpful
-
July 2023 by Itzel Bennett
Customer service is excellent
-
July 2023 by Jennifer Riles (Jenny)
After almost canceling my service with Metro I go to this store and have a wonderful experience. Lisa and 2 others were so helpful and easy to work with. This is the best store I have been to. She and her co-workers are the only reason I am with Metro . The other stores act as if you are bothering them when you walk in the store
-
March 2023 by Wendy Wood
They have everything.
-
November 2022 by tarsis brown-malone
Thank you for your help to old the employees
-
November 2022 by Vanessa Cineus
Henry the service rep was very rude. I never felt so unwanted as a customer ever in my life until I met Henry. Someone needs to address him immediately
-
November 2022 by Jenn Davis
Laura & Amris are awesome! They answered all of my millions questions, help me pick the right phones, set them up & got me on my way in no time at all. Thank you ladies for all your help tonight!!
-
November 2022 by Matt Deen
Great experience lots of laugh during the process. And they were very friendly and over best experience I've had at a phone shop in awhile
-
July 2022 by C D.
Employees lack the knowledge to effectively service customers and were not helpful. It felt like a bait and switch.
