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October 2023 by shirley Jackson
I love Metro by T-Mobile
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July 2023 by Samuel Holman
The worst customer service I have ever experienced. My problem was not resolved bcause the CS reps were not trained and I was denied access to the managers name and phone number. This was the second time this week I have left that store frustrated and upset. I have had this account for @ least 10 years and am seriously considering switching to another company.
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May 2023 by Bon Alsup
I wish I could never got directions to the Metro on University terrible terrible
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February 2023 by Katrina Taylor
STOOD AROUND FOR AL9NG TIME,DONT HAVE MYCH TO CHOOSE FROM!NOT THE BEST
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December 2022 by Terrell Wright
Horrible service. I went in after waiting 2 minutes for the attendant to come out I was not greeted. He did not help me with any of the prices of phones that were available to me a loyal customer. I needed a phone immediately cannot offer any other information on offers that they may have. I had to use another person's phone to call customer service and I was asked to step outside. There was no one else in the store but me. After I stepped outside spoke with customer service. I came back in and after waiting his attitude and demeanor I was not very comfortable with at all. So I took my payment of purchasing another phone and my monthly payment plus which I wanted a new phone guard and earphone plugs. It really ruined my experience thank goodness you have payments over the internet.
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December 2022 by Rachel W.
This business allows people to use stolen credit cards. My wallet was dropped and in less than 30 minutes there were 2 different credit card transactions. The police has been called and a report is being done and charges will be pressed concerning ALL parties.
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November 2022 by Sunny Giggles
The proprietor here is a person of questionable morals I went to add another line for my daughter he used the credit to cover the bill but still charged me for it with printed receipt to be able to justify or verify my charges when I asked him about it he did nothing to fix it and still to this day has not done anything about the monies that are owed to me that he charged and utilized off of my account
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November 2022 by art sykes
Awesome and thanks! Got my home internet and upgrade.
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October 2022 by Kirby Brown
Meet nice people , and paying phone bill on time.
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April 2022 by Dominique Williams
Just went here to this location on yesterday March 25 new guy in there with the curly hair has an attitude problem he doesn’t properly know how to greet customers as well as assist in helping them he has a smart mouth. And isn’t professional it isn’t a good look. I’ve been stop in there within the last year. Ahhhh Do better.
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March 2022 by Paul Henderson
Just left the location at about 11th:30 am and was most disgusted with the service or lack of by the store attendant.I actually walked in to blaring music loud enough for him not to hear after 3 attempts to communicate what I was there for .After the third attempt I suggested that if he would turn the music down some he would certainly be able to hear .His response was that his system was down and that he couldn't do any transactions. I was happy to leave this location and take the payment I was going to make for an acquaintance to a different location.
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January 2022 by janet keim
Juan us awesome. He went above and beyond to see I got the best deal. Thanks Juan, you are the best ever....
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September 2021 by Nichole Curry
When you call for customer service you never get an answer
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September 2021 by Jenn Lindler
Ben is a amazing customer service representative He is very knowledgeable about the all the accessories! He goes above and beyond!!
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February 2021 by Yolanda Clark
Horrible customer service, sold me a phone, that kept crashing, brought it back, and the supervisor said oh well, you bought the phone! I can sell you a better phone? I said no give me my money back! He said you only get back $28 when I spent $150 originally. So it’s like a bait and switch, makes you spend more than original price. Horrible experience. No help at all. I give them a low rating.
