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February 2024 by Steve Elliott
This location is the best. Everyone here was extremely friendly and helpful. They ended up resolving all the issues I had, even though they were not responsible for the faulty product I was sold.I purchased a Samsung A15 from another store, which they ended up being very combative. And I couldn't get anything handled.I came to this location, and they helped me with all my issues.
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February 2024 by Karen Johnson
On February 8th I ordered phone online from MetroPCS. On February 9th. Didn't receive a shipped notification email. On the 10th I didn't receive a shipped notification email. I called Metro who said they can't look up anything because there is no tracking information on this order. The money for this order was put back into my account. The agent and I decided that since money was back in my account and there was no tracking information and no email saying it had been shipped, that I would not be getting the phone. On the 11th I ordered a SIM card with a bring your own device plan because I didn't get an email saying the phone was shipped and the money for the phone was put back into my bank account. So I ordered a new service with my own device and your SIM card. The phone order that I never received an email stating that it had been shipped, and that the Metro agent couldn't even find the order for, came Monday, February 12!!!!! Even though I couldn't get tracking info and neither could Metro!!!!!!!! I received an an email on the 13th stating that the phone had just shipped, (the day AFTER I received it ?). BUT I received the phone on the 12th!!! And the money was taken back out of my bank account. Also the money for the new plan was taken out of my account. The SAME DAY I RECEIVED THE PHONE I RECEIVED A BILL FOR $48 DUE IMMEDIATELY AND THE PHONE WAS SUSPENDED FOR NON PAYMENT, WHEN I HAD JUST RECEIVED THE PHONE THAT DAY!!!!!!!I spent an hour on the phone yesterday talking to Zach who assured me everything would be taken care of that. He agreed that this was a messed up situation and that this shouldn't be happening.My phone was NOT unsuspended, the $65.75 order was NOT cancelled!!!!! As promised.I went to a store and the rep was rude and just gave me a phone number to call with a phone that DOESN'T HAVE SERVICE!!!!! He never offered any help. There was a smell of weed in the store.Finally, went to another store, got the phone unsuspended and the other line, (BYOD) was cancelled but when I asked about the $65.75, the rep told me I had to call Metro!!!!!!!!!!! WTH?!?!?! Am I not at a Metro store right now??!!! He slammed his hand down on the printer and said he didn't owe me anything and to "get out of his store"!!!While I appreciate Roger Reid's help, the store rep, I CERTAINLY DON'T APPRECIATE HIS BEHAVIOR when I asked about the $65.75 and where it went, Mr. Reid responded by saying "I don't know and I don't care! I don't owe you a thing! I should have never helped you in the first place!"!!!!! So, I paid $65.75 to Metro for NOTHING THAT EXISTS!!!!!!!!!!!!!!TOTALLY pissed at Metro, and will be searching for a new carrier if this is how they treat a NEW CUSTOMER!!!!! I feel like they just stole $65.75 from me and can't tell me what it was for!!!!!!!!!!!!!!!!!!!!!!
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January 2024 by AlphaOmega (ninjabatmanmaster)
I go to this one for anything I need for my phone and for any questions that I have. Because they are friendly and knowledgeable about what they do.
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December 2023 by Debbie Luke
I had great service and I was happy with my entire visit ????? . All the employees had a great attitude
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November 2023 by Jimmie Harris
On October 22, 2023I came into this metro store... The employees did a great job and great customer service ???
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November 2023 by Ophellia Henry
They weren't helpful
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October 2023 by MsIndependent Boss
I received amazing customer service from this one sales associate her name is Tay this young woman help me for over several hours will getting my replacement phone she walked me through everything I needed to do help me set up the phone and was so patient with me I didn't understand a lot of things I truly appreciate her amazing customer service
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August 2023 by Lori King
Went to two different locations first one told us $140 to turn one of our phone's back on, the second place told us to call 611 to have it done. Finally to get the phone turned on it cost $33.30 (where did $140 come from? your pocket apparently) never go to the location at blanding and 103rd. The location on Normandy the guy took 45 minutes to fix my phone. When I got home my main problem was not fixed. Thank you 611 I never really needed to leave my house!
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August 2023 by Tasty J
Keion was a very great help......thanks a lot Keion ?????
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July 2023 by elizabeth bullard
Kroon was very helpful and gave the best customer service,hewent above and beyond to help us with add another Line. Go see the.are guy keion at metro by t- mobile on Normandy blvd
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July 2023 by ERNEST MCDOWELL
Went to store today to switch my cellphone service. Kevin helped me. That brother was very knowledgeable (Bad Man) he got me straight! If you want old school customer service & support with a great price come see Keon at Metro on Normandy!
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July 2023 by Alieah Engs
This is the best experience I have EVER had at a Metro store, and I've been a customer of theirs for many years. The gentleman who helped us, Von, gave excellent customer service and was patient in answering all of our questions. I'm an observant person and even the interactions that the other employees were having with the other customers as I was waiting my turn were absolutely TOP NOTCH! Keep up the good work at this location. It's appreciated.
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July 2023 by Erica Withers
Great experience! Definitely recommend Keion. He helped me to get a new phone. He was very kind and helpful!
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July 2023 by Brenda Ferguson
Customer service is excellent but stay away from their new internet for right now LOL
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July 2023 by Sharlene Lane
Paid bill. Used machine since was very busy in there
