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February 2024 by juan javier
Very poor customer service, the Cuban girl is rude and spoke to me with very little professionalism, very hateful
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January 2024 by Jermiah Mitchell
Customer service was good . Was in and out.
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December 2023 by Corey Thomas
Sales rep mumbling under his breath about customers.
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June 2023 by Sandy Koenig
Great customer service
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October 2022 by Ridge newton-lightbourne
Great service the guy from last night made sure I received my upgrade which was long time over due also he made sure that I would have a working phone so I can do my job efficiently one time for Spanish papo
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September 2022 by Anjie Chapman
I have visited this location two times and both times have had a very positive experience. Both Amaris and her manager are wonderful
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May 2021 by Drajoin Chappell
Horrible customer service, no respect, falsifying documents (receipts)
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February 2021 by Lisa V.
They were horrible I haven't ever seen people that could care less about helping others in a time when you should be grateful to even have a job. I reported the girl Shakina if that's her real name and i was given an amazing discount over the phone by the national representative..I literally had to call the police. .i wouldn't ever again ..i almost changed carriers.
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January 2021 by Jeff Morton
They are always in a good mood their
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October 2020 by Dajah Moe
WORST METRO IN THE CITY. MADE ME PAY SOMEONE ELSES BILL AND WOULDNT REFUND MY MONEY SO I HAD TO CALL CUSTOMER SERVICE.
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October 2020 by 460 Rowland
The manager need to get fired or you will continue to loose customers
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September 2020 by Martina Robinson
Worst customer service ever!! They sold me a bogus phone that does not work and would not exchange it or give a refund. They told me a bunch of lies when trying to update. There are several Metro in the area. Skip this one!! They are scam artists!! Save your money. Also they disregarded the 7 day Metro Promise.Update. The workers that helped me were Alex and Flex. After visiting another location, it was determined that they sold me a phone that was supposed to a upgrade and only cost $60 for $150!! They are true definitions of scam artists stealing people money. Metro by T-Mobile should be ashamed!?
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July 2020 by kathy riera
I literally have called this store for HOURS on end and they DO NOT answer the phone. I’ll be taking my business to Walmart.
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December 2019 by First Last
Called this storw for about 3 days no matter the time nobody ever picks up .... Yall aint that busy then u go by the store and not a single person in there .... Smh
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December 2019 by Shelly Ray
I've been a Metro customer since they came to Jax. I always do my business at this location as they are sharp and very quick to service my acct. I am in and out. They have also given me a few great deals since I am a loyal & regular customer. I love this store!
