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January 2024 by Tee Kendrick
Joy is a pure “JOY” & delight to work with! My husband and I have been clients of Mike Nickas for 20+ years because of the kindness, thoroughness, and consistent professionalism displayed from his staff - such as Joy. Joy is prompt in researching matters, extremely knowledgeable, patient, always warm and welcoming when interacting with her & she provides timely updates/responses.
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January 2024 by Jonathan Diggs
This review was something I tried to avoid writing, but State Farm and this agency forced my hand. Someone at the agency was trying to help me and save me money and I appreciated that, however, a mistake was made that ended up in me being charged an extra $500 and the cancellation of my policy. I was overly clear and made sure the way they were going about it was ok and they assured me it was. It ended up not being ok with State Farm and start farm pulled money from the 6 mo prepaid policy and cancelled my policy early. I spoke with the agency at length trying to resolve it and at the end of the day they did nothing to correct the money that was owed to me. I can understand mistakes, especially ones intended to help someone but when I mistake is made it should be corrected and they did not do that. Furthermore, State Farm doesn’t allow access to their billing department, distancing themselves from accountability. An agency or company should never leave a family out to dry when they made a mistake. Won’t be returning to this agency or State Farm
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January 2024 by Steve Iacopetti
Had an issue with a third party that needed something added to the policy for proof of renters insurance, Joy Scovell quickly helped resolve the issue...I received an e-mail within minutes giving proof of the change. I highly recommend the office of Michael Nickas for insurance.
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December 2023 by Teresa Williams
Dani was very helpful to me gave me all the information that I need to move forward a sweet personality I enjoy working with her have a wonderful and blessed day
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December 2023 by CJ Lockley
Natalie Chinchilla of Michael Nickas State Farm was very efficient and friendly! I appreciate her knowledge of the products and ability to provide me with renter's insurance at a great price and put it in place on the date necessary. Thanks, again, Natalie!
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December 2023 by Leon Jackson
I am so grateful for the service provided by this team.I recently had the pleasure of speaking with Brenda,one of their reps at the Michael Nickas location and she was very kind,patient and informative.Michael and Brandi keep a well oiled machine running behind those doors.So proud to be a part of the team guys.Much love Fam and keep up the good work.
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December 2023 by Brent Hagens
Natalie was very professional and helpful and stayed with me and worked with me to resolve my issues i’d recommend them to any and everyone
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December 2023 by Kelly Peck
Erin Husa was very helpful with my most recent request. She followed through on everything I asked for. Thank you, Erin!
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December 2023 by Joan Kingston
Brenda was very courteous and helpful.
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December 2023 by steven grayson
I recently had the pleasure of interacting with Brenda from State Farm, and I must say, her customer service was exceptional. Brenda’s knowledge and professionalism made my experience seamless. She went above and beyond to ensure I had all the information I needed, and her friendly demeanor made the process enjoyable. Kudos to Brenda for making insurance matters surprisingly pleasant
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December 2023 by Amanda Foster
Dani Cusick was super helpful and a charm to work with, she was funny and very professional. I'm glad I could work with her on my new policy. Thank you Dani!
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November 2023 by Shane Reed
We have been with Michael Nickas for over 25 years and we are very pleased with their services and quick responses to our needs. After hurricane Ian went over the top of our house, Erin Husa was very helpful when we were required by FEMA to get flood insurance and she was a life saver when we requested a refund when the zone was changed and money was owed. Thank you, Erin for all you do!!
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November 2023 by Ty G
Speaking with Dani was such a pleasure. She is knowledgeable, relatable and professional. Those are great traits to have when dealing with something as serious as insurance. I highly recommend!!
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November 2023 by Roh Ramesar
I really enjoyed working with Brandi she helped in every way to make sure we got the best price for our family especially with 2 teenagers on the policy. She is amazing and great to work with, if you need a quote or got questions definitely call and ask to speak to Brandi to get your family insurance. Thank you Brandi you are the best! Michael is lucky to have you as his office manager.
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November 2023 by Jennifer Ebitz
I have been with this particular State Farm agency for ions and would never take my business elsewhere. Brandi Boatright is as sharp as they come and ALWAYS goes above and beyond to make certain that me and my family have the best coverage and best rates bar none. Her knowledge and patience is top notch and without fail she always makes me feel like a priority. :)Customer for life,Jaycee Ebitz
