-
March 2024 by Sharon Lim
Great people
-
March 2024 by jullish
Drove all the way there because they said they take my child's medicaid so exam and glasses are free...During an eye exam my child been told they have to put eye drops in her eyes but" it's gonna burn",after that statement of course my child refused to do so and they proceeded with" taking pictures of your eyes instead " and later charging me near $50 for it...Noone disclosed that this is not included in eye exam and (supposedly) not covered by my insurance! Then, they proceeded with trying to charge nearly $300 for the child's glasses(that's WITH insurance).Of course I refused. Same day, I went to a local small optometry and got similar glasses for free...But couldn't place the order because apparently MyEyeDr was holding my insurance authorization so I had to go through the trouble of calling them next day and had to go back to place glasses order...Mess! I have to say that the actual Dr was really nice, and I do understand it's a business, so they are trying to make money, but they also have to disclose that they have extra charges even if your insurance usually covers 100%.
-
March 2024 by Christopher Gunn
Had an appointment. I got in on time. Everyone was professional and communicated well. And it's one of the only places open on Saturday so that was convenient.
-
March 2024 by marietou christopher
I m giving a 2 star just because my first experience went smooth (1st child)For the second child I dropped his prescription on February 6th, called couple of weeks later n was told it didn’t go through, insurance wasn’t covering one of the glasses we picked . You would think they will call for that.. ok still on the phone I said fine.. is the other one ready ? No . Ok I order two of what’s approved and the guy told me he will leave a note so that the glasses could be ready the following Monday ..today is Tuesday n the lady is now saying the 14th ..it’s going to be a month tomorrow still waitingI m so disappointed…will update review
-
March 2024 by Tracy Rodriguez
Customer service is great from the front office to the back very patient and kind team there.
-
January 2024 by Christina Alexander
Always a great experience! I’ve been going here for over 3 years and each visit has been fantastic. Highly recommend!
-
October 2023 by Tamara Bucalo
The Optometrist is AMAZING, he explained everything and was very supportive. The location is very accessible, the inventory of frames and the pricing is great, and the STAFF is absolutely FABULOUS!!! The BEST!So grateful for their services and they are and will continue to be “MY EYE DOCTOR”!!!!Jacksonville-Atlantic Blvd location
-
September 2023 by Rainbolt Utopia
This office is absolutely amazing they care about their patients in their fiduciary responsibilities in the community. Maria is Extremely ethical and an outstanding person thank you guys for everything that you do.
-
September 2023 by C Ellis
Sadly, this place does NOT have it together. Both my husband and I had a good experiences with the doctors but the rest of this place is a nightmare Unfortunately, for my husband, 1st pair of glasses came in wrong. Second pair ordered, and almost 2 months waiting and nothing. No return calls when we would call to check on them. I went in twice and last time I believe I was told a lie as Maria said she called the lab and they were to be in exactly a week later. Come to find out, they were never ordered per another employee. (His name maybe CB but not sure.) He said it was a mess and it was their fault. We ended up getting a refund and going elsewhere. In the interim of waiting for the return of my husband’s 1st pair, husband’s friend went in and he also had a horrible experience. Doctors are decent but rest of the staff is awful.Update: As you can see, someone responded to our review asking for us to reach out to them. We tried but it constantly says invalid email address. Plus, they HAVE all of our contact information so if they truly wanted to correct their errors, they could have easily contacted us. This response was just to make it appear to whoever reads this as they were trying to get to the bottom of this ridiculous situation but in our opinion , they really are not.
-
August 2023 by CAM Ellis
Sadly, this place does NOT have it together. Both my husband and I had a good experiences with the doctors but the rest of this place is a nightmare Unfortunately, for my husband, 1st pair of glasses came in wrong. Second pair ordered, and almost 2 months waiting and nothing. No return calls when we would call to check on them. I went in twice and last time I believe I was told a lie as Maria said she called the lab and they were to be in exactly a week later. Come to find out, they were never ordered per another employee. (His name maybe CB but not sure.) He said it was a mess and it was their fault. We ended up getting a refund and going elsewhere. In the interim of waiting for the return of my husband’s 1st pair, husband’s friend went in and he also had a horrible experience. Doctors are decent but rest of the staff is awful.Update: As you can see, someone responded to our review asking for us to reach out to them. We tried but it constantly says invalid email address. Plus, they HAVE all of our contact information so if they truly wanted to correct their errors, they could have easily contacted us. This response was just to make it appear to whoever reads this as they were trying to get to the bottom of this ridiculous situation but in our opinion , they really are not.
-
August 2023 by Shanique Shay (Shay)
This is my first time here for an eye exam and for contact fitting. The staff here are the best of the best. Everyone is pleasant, friendly, helpful, and patient. Dr. Gerald is amazing, very thorough which I truly appreciate. I highly recommend everyone to come to MyEyeDr.
-
June 2023 by Angelita CD
Wonderful, patient staff and doctors. They accept all insurances. Highly recommend.
-
June 2023 by Gary B.
Great job guys!! My first visit with my son who is an introvert. Overall great experience for him and I. Ty
-
June 2023 by Kimberly Pastrana
It’s our second time here at this location I bring my son the doctors are very nice and professional. They make my son’s glasses there too. We will continue to come to this location.
-
March 2023 by Michael Emery
This has to be the worst place to get glasses. The communication is horrible, promises made and not kept, was lied to, I was told there was issues with my insure causing the delay, after talking with the insurance company they stated there were no issues that they seen regarding the glasses. I was told I would receive a call from the office manager. No call ever came to me. If you can go someplace else for glasses, I would do that at all costs. The complaint has been filed with the BBB, and I have also filed a complaint to have this place removed as a provider as they are horrible.Update: After another call to my vision insurance, they inform me that myeyedr just submitted the claim on 2-9, a month after I was in getting my exam and glasses. My vision insurance has reached out to myeyedr for an explanation and stated that this practice is unacceptable.
