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March 2024 by Jamesley Dorcent
Called to make an appointment the lady hung up on me.
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January 2024 by Jeff Thiel
The rudest my eye doctor location ever. Don’t bother!
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I’ve been a patient with my eye doctor for a few years nowI’m so disappointed in this location ! People who work here have such bad attitudesPaige no longer works here.she was ok most of the time.Where do I start ? MANNY Who works at the front desk has a horrible attitude. he actually hung up the phone on me.He was impatient and rude!HANNAH got on the phone when I called back and she had a nasty attitude ! She is a total witch. This location needs to do better !What is wrong with this franchise ! Please get together with the customer service.I really love my eye doctor, Dr. Hannah . She is the only reason I still come to get my eye appointments here
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October 2023 by Hope Lanier
Had an appointment scheduled for today. I responded to the text reminder as it requested and then got a confirmation text saying “we look forward to seeing you.” Arrived early for my appt after taking time off work. I was told they have a new system and only accept verbal confirmation. Oh and they scheduled another patient in my place. I asked why I received the text confirmation and the employee said “I don’t know why it does that.” Well, I don’t know why I, my husband nor my daughter would continue to visit a practice that doesn’t honor appointments or make any attempt to rectify their mistake. Looking for a new eye doctor now!
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June 2023 by Michelle B.
After working behind a computer for three years, I went to this location for my first prescription glasses (this was two years ago). We'll call these "Pair A." I moved to another side of town last year, so I went to visit another MyEyeDr location for my yearly exam (I had also noticed my distance vision was regressing). I wasn't entirely satisfied with either visit or my prescription ("Pair B"), and I remembered how much more personable Dr. Hanaa was. I made another follow-up appointment at the Oakleaf MyEyeDr and went in for a second opinion. Dr Hanaa determined my previous exam wasn't entirely accurate and that my prescription needed to be changed. I had no problem waiting a bit longer for the correct glasses ("Pair C"). While at the office, I was given a trial pair of contact lenses to try. The office manager was the one who sat with me while I attempted to put them in*. She also initiated the process to get new lenses made for Pair C. The next week, I got notice my glasses were in. I was really excited! I left work for the 20 minute drive to the Oakleaf location. When I got there, however, the lenses that were made were not for Pair B/C frames, they were made to fit my old glasses, Pair A. Inconvenient, but I still had the frames at home, so I went to get them and then drove back across town again to MyEyeDr. The manager put the lenses in the frames for Pair A; however, the lenses made my vision distorted and blurry. I was upset, but I didn't make a big deal out of it. I simply asked if it were possible for her to put a "rush order" of some sort on the lenses - I really didn't think that was an unreasonable ask. The manager seemed disgruntled by my request, and said she could not. She told me that she was sorry for the mistake, but that they would get the right lenses ordered for me and it could be up to two weeks. I left the office. Not a massive ordeal, I figured, but I had been on the road for almost an hour and a half only to get back to work empty handed that day. Just over a week later, I got a notification that my lenses for Pair C were ready. Awesome! I left work and drove to Oakleaf. The receptionist was kind, asked what I needed that day, and went to get me squared away. Then out comes the office manager. She was short with me and just generally unfriendly. I put Pair C on after she popped in the lenses. I wasn't used to progressives, so it took me a few seconds to try them on and look around. I got no reassurances from her that they would take getting used to, just a blank stare and a vibe that made me uncomfortable. I grabbed my bag, said thanks, and left. About two weeks later, give or take, I got a notification that my order had come in. Again. I wasn't sure what else was on order for me, but the notification came through text and email. It looked valid. Maybe they were doing something in lieu of good customer service? I didn't know. In retrospect, I should've dug a little deeper before driving another 40 minutes to and from. Anyway, when I got there, the nice receptionist went to look for an order for me. She came back, looked on her computer, and explained that there had been a glitch of some sort in their system and that many people had received false notifications the week prior. She apologized, and it wasn't her fault so of course I couldn't be irritated at her. But I hadn't received an email saying that there was an error on MyEyeDr's behalf...A week later (this is now halfway into June), I received another notification that my order had come in, both via text and email. I ignored it. Again, no follow-up email from MyEyeDr saying this was an error. I really don't enjoy writing negative things, but after I received yet another text notification today that my order was ready, I figured I may as well let others know about my experience. I will not be returning to this office, nor any other MyEyeDr locations. Which is unfortunate, because Dr. Hanaa was great. Most of the staff was also great.
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March 2023 by Connie J
My insurance recently changed, so I was forced to find a new doctor. This location is very close to my home, but the reviews had me nervous. I liked the convenience of the online scheduling. My experience was ultimately very positive. The staff was kind and welcoming. The doctor was patient, informative, and very knowledgeable. He didn't make assumptions and answered my many questions thoroughly. I purchased a year's supply of contacts and new lenses for my designer frames. They were actually cheaper than my last doctor. I will be returning next year.
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March 2023 by Erica
I’ve been coming to them for years and they have always been amazing. The staff, the brands, the care is just outstanding. I would highly recommend this place to anyone.
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January 2023 by Mary Egstad
I have been using this company for years and was happy with the services provided until recently. In November I had an eye exam for contacts. I was given sample contacts to try for mono vision. I could tell by the next day this was not going to work for me. Since I had already paid for a years worth of contacts to be shipped to my house through them. I called and asked for this to be canceled and my money refunded. This was over 2 months ago. I was told the day I called that the order would be canceled and I would be refunded what I paid. Well this never happened. I was charged for the contacts and I received the contacts in the mail. I contacted them and was told my money was refunded. I told them it was not and I received the contacts. She said they would look into this and contact me. This never happened. A few weeks later I stopped by there with the contacts and again was told they had refunded my money. I showed the girl my checking account where I was charged for them and never refunded. I also said I would not leave the contacts with them until I was refunded. She said the manager was going to look into this and get back to me. This was well over a month ago and no one has contacted me about this. So I have a years worth of contacts, not opened that I can not use and am out the cost. So be warned do not let them get you to pay for contacts in advance. I will be finding a new place for my eye exams.
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January 2023 by Lena Jordan
This is the worst place ever. Their glasses are cheaply made they break the same day you get them. They're rude. They do what they want with your glasses. I even told them I was writing a bad review the lady's response was okay. They do NOT care about you they just take your money and then tell you sorry about your luck. This is 2 years in a row they have done my child this way. Go somewhere else.
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September 2022 by Daph
Angel helped Me picked out my frame today. Her name fits Her personality. She's amazing and deserves to be recognized. Thank You so much Angel you truly are an Angel on earth.
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August 2022 by Lee Bell
Had an eye exam and wanted sunglasses but the store I used didn’t have many options. Drove to Oakleaf location and Haleigh assisted me. From the time I walked in, she provided me with excellent customer service, answered all my questions and found a way to get me in the sunglasses I wanted and arranged for my insurance to cover a good portion of the cost. Overall very pleased and I highly recommend this location.
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August 2022 by Aaron Arnold
Went with my son to get our eyes examined. Getting ready to leave I got a a bill for far more then I expect. Seeing how eye exam was covered by insurance. They don't tell you upfront they charge $44 to take pictures of your eyes VS dilation. Not even given the option or told I would be paying extra. $20 turned into $100.
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August 2022 by Nancy Taylor
Absolutely love the new staff. Professional and Pleasant. Ms. Paige, Ms. Angel & Dr. Hannah are the best. Glad I came back to this location vs choosing another site.
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August 2022 by Trinity Johnson
Angel was amazing she really works with you and wants to ensure you walk out with what’s needed to help benefit you, amazing customer service, if you come to my eye doctor make sure she is the one handling your experience, she is the best. Thanks Angel!
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August 2022 by Saskia PL MICHEL
This is a nice place with wonderful employees. They take time and great care to explain you the process and make you feel at your ease. I will absolutely recommend to anyone. Great customer service and professionalism.
