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July 2023 by Julianne W.
I had new insurance which was not accepted by my normal Eye Care Professional's practice. This is my first time to try any other eye doctor in Jacksonville after living here for over 15 years and I was very impressed. The location is super convenient to where I live, and upon entering this practice I was impressed with how beautifully set up it is. It is very modern and fresh. From the moment I entered the doors I was welcomed. The lady who checked me in was fast and efficient and so very friendly. I asked permission to try on glasses to see if I liked any of them and she responded very positively that I could absolutely try on anything I wanted to. After COVID it has been hard to go look at optometrists to try on frames to determine if I could find a pair to suit me. My experience is that they did not like you touching their merchandise and if you did they had to be set aside for re-cleaning. I get it, it's all about germs, but it is frustrating when you are discouraged to try on something that is so expensive and you really want to be the right choice. Due to this I have put off buying new glasses for years.Thankfully that was not my experience here! Actually during my conversation the receptionist she gleaned from my conversation that I love bling and very light weight, preferably frameless glasses and enlisted one of the girls that handled glasses fittings to help me find something that I liked. I believe her name may have been Tracy, but I'm not 100% sure. Before we really started to look at options I asked if it was possible to simply replace the glass in my current pair as they were titanium frameless frames that I have owned for many years and always taken good care of. I also was going to discuss with the doctor fitting me with progressive lenses, because unfortunately it has come to that point in my life and my vision and I was sick of having to carry 2 pairs of glasses and constantly changing them. I was very happy to hear that my frames would support this type of lens, which obviously would save me a lot of money and negate the need for me to try to find alternate frames.My wait for the doctor was not long at all, in fact because I was either looking around at the selection of frames or interacting with the staff, I had not even made it to their seating area to wait. I was called back and the assessment of my existing health conditions and medicine being taken began. I was surprised with the equipment they had to measure certain elements of eye health, this practice is very modern and were digitalized/automatically measured and I had never seen some of these technologies before (and I work in the eyecare industry!) and I was impressed with how quick and fuss free everything was. I was asked if I would allow eye dilation (a process I do not enjoy) but the drops used did not sting like I had previously experienced and they were colorless, when normally they are yellow. The dilation period did not take long at all to occur, there was no real waiting period, which again had been my previous experience. Then the doctor came in and we discussed my eye health and she then began using their very modern eye machine that did not require her to continually adjust manual glass inserts. This machine was very quick and efficient and before I knew it, the exam was completed. I was then escorted back to the glasses fitting specialist (Tracy) who was a real joy to work with. She gave me examples of the quality of progressive lens brands and obviously the more you are prepared to invest, the better the technology in providing a more seamless lens (for progressive lenses). As I am hoping that I will own this pair of glasses for a very long time going forward and hopefully not having too many more vision changes I opted for the best quality lens. I also believe that converting from single vision lenses to progressives will require a bit of an adjustment, better to have the best experience possible with the best quality options. I also then asked if it was also possible to use my sunglasses frames to update that RX
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June 2023 by Nomeda Madden
I just called to find out what amount of my insurance was applied as I never received an itemized invoice and the staff is rude and I got hung up on the phone. Certainly need training in customer service and after I pickup my frames I will never come back to this location
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May 2023 by Kayla Marti
I have visited twice, and the Dr. and staff took excellent care of me. Everyone was warm and kind. Staff patiently explained any insurance questions I had, and were upfront about pricing on both different contact options, and imaging costs.No complaints, I had a great experience.
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January 2023 by Samantha Hays
I have been back 3 times now because my contact lens prescription is not accurate. Every time they have not had a trial pair for me so when I get my ordered contacts in, they are wrong and I have to go back. Just went back for the third time and saw Dr. Patel again and she talked down to me and refused to even see if we could try a different prescription to make it more clear. Told me she had been in school for it and insinuated that I did not know what I was talking about. She just changed the contacts barely and didn’t even check them to see if these new ones will work. I’m tired of having to go back in. I can’t drive at night because of my astigmatism and she didn’t even try to adjust my astigmatism contacts- she just put me back into normal ones without astigmatism. She wouldn’t even work with me to see if a stronger power could make it more clear with these new ones either. She just said no point blank. It’s still blurry and yet this is what I’m supposed to be okay with for the next year.
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October 2022 by Shellie John
Very professional service and staff. Dr Shah is very nice and helpful. Brendon the optician is very nice, helpful and gets you the best deal. Very pleased with my visit.
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August 2022 by Amy L.
My husband and I had the pleasure today to visit this site for our eye exams . From the first smile from the receptionist to the actual eye exam everything was perfect. We were taken on time and made to feel very comfortable. Our last stop was with Brandon who helped us pick out our frames . He noticed that I liked purple and went above and beyond to help me pick out my frames . I never felt rushed and I found the perfect frames . Since I wear glasses all the time this is very important to me . My husband only has to wear them glasses for reading but Brandon helped him find one he felt comfortable with. If you are looking for a new eye doctor this is the place to go .
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May 2022 by Saras Sharma
I visited this facility today (May 18,2022) to treat one of my eye medical condition. I explained my medical condition in details. They agree to treat me and took my medical insurance instead of vision insurance. Staff did some initial testing which they do anyways and then Dr Put some numbing drops in my eyes even though he didn’t have tool to treat my eye. He said I don’t have the tools so he could not help me. I was surprised how come they took me in and now they didn’t have even tool to treat my eyes. On top of all that the Dr and Manager charged for for the service which I never received. I was not feeling well and on top of that she was very rude and inconsiderate and didn’t even consider that they didn’t treat me but still charged. MY FELLOW JACKSONVILLE PEOPLE BEWARE OF THIS FACILITY.I would not even give a star.
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May 2022 by kayla kirschner
By far the worst eye doctor place I’ve ever been to. My Tom Ford Clear frame glasses have snapped twice in the same spot and the warranty only covers for one pair of glasses. After paying and leaving I noticed a big scratch on my glasses that was not there before. One of the ladies scratched my lenses and when I went back she tried to deny even scratching them when I know for a fact she did. She then tried to gaslight me into thinking it was me who scratched them when it was in fact her. This place is such a rip off compared to other eye doctors and they treat you like absolute garbage for something that’s their fault. Save your money and go somewhere else it’s not worth spending an arm and a leg for this place,
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May 2022 by Maya S
Worst experience ever since Dr Patel left. Different eye doctors each time...optical technician can't even order glasses correctly. Waste of time. Waited 2 weeks for glasses that were ordered incorrectly, only to be told they were not inputed correctly. Customer service is lacking and manager only says she's sorry. Sorry didn't fix my problem. I'll take my business elsewhere.
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April 2022 by R L (DeBo)
Very nice people. The person that greated us at fro t desk was super friendly and nice. Eye Dr. was great and explained everything step by step. The lady that help me checkout was also super nice. Explained all my insurance coverages and help me get the best pri e I could for my children's contacts.
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December 2021 by Cheri Walsh
From a people standpoint, I could not have been happier. I really really loved Dr. Villa is most likely the best eye doctor I have ever seen. While I really liked my previous doctor at MyEyeDr. (Dr. Smith),I moved and wanted a different location. Dr. Villa was chosen because he had the earliest appointment available, but I happily call him my new eye doctor. He explained everything to me - especially results of the exam - in an easy to understand way, while NOT talking down to me. I felt free to ask questions and he answered. Honestly, I'd follow his practice anywhere!Then there was my technician (the general manager). Sorry, not good with names. Amazing!!! She has the patience of a saint! My confidence is seriously lacking regarding what could possibly look good on this "fat" face. I asked for honest opinions and received them. Then, when I asked her for her opinion of the best looking pair on my face, not only did she help me, but so did another (should always have at least two opinions)! I don't look at myself all day, others do, so I was much more comfortable in their choices then mine!If one is in doubt, chose this eye doctor, at this location, and you will not be disappointed(and they take pretty much ALL insurances)!
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February 2021 by Sylvia Vanderels
Excellent customer service. Professional, thorough, great price!Definitely recommend the Old Saint Augustine location!
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December 2020 by Dalvis Forman
First time visited Dr. Patel, I love what he did for my eyes. I had a great experience! He took the time to examining my eyes and explaining what will work better for me. The glasses he prescribed to me have being very helpful and my eyes doesn't suffer that much while working at the computer. I'm very happy and satisfied with my visit and the outcome.Thank you so much !
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December 2020 by William Wise
Great staff and terrific experience. I was able ro get in quickly and the turn-around on my glasses was quicker than expected! What a great group!
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December 2020 by Emori Landon
Very friendly staff! Dr. Patel was very thorough. Highly recommend!
