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August 2023 by Christy O.
Very rude, nasty & disheartening employees incl the drs. Avoid this business because they have a prob prov acceptable customer service.
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January 2023 by jake G
Had an emergency with metal in my eye and they were able to accommodate me same day and were very quick and saw me immediately as I arrived. The doctor was very professional and quick with removing the metal from my eye. Very glad I chose this location instead of going to the ER, highly recommend.
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November 2022 by Danielle McMorries
This office is absolutely AMAZING!!!!! Dr Javed was so easy going and was super informative. When it came to picking out frames Frank was fantastic! He was super helpful with picking out the perfect look for me. I couldn't ask for a better experience!
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November 2022 by Mahalia Napoleon
Dr. Favale and Frank are absolutely the best. Personable, professional and value what I as a patient want. Total office is on point!!!
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November 2022 by Geoff Wiesman
Terrible. Why do you need my drivers license? Why do you schedule a 9 am appointment if you can't help me til 917. I will not buy anything from your store.
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September 2022 by laura terrebonne
My experience here from beginning to end was great. Every employee I encountered was professional, kind and thorough. When I first called to make an appointment, the woman was very courteous and got me an appointment pretty soon, which was not my experience when I called other places. I was seen promptly after checking in. I never felt rushed and I felt they all wanted to do an excellent job. Dr. Javed was excellent as well and took her time examining me and answering all my questions. I was nervous coming here because my previous experience at a different myeyedr location was NOT good. Trust me, this place is not like some of the other locations.
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May 2022 by Shelly Holt
As a new patient, I was scheduled to have an eye exam and talk to the doctor about a persistent and very noticeable issue with my eye (my primary health provider recommended I get my eyes checked).I waited a month for said exam and the day before my scheduled appointment I received an email that it was canceled.I understand things happens but asking me to wait another two months is ridiculous! Why not reschedule someone who recently set their appointment so I don’t have to stand at the back of the queue AGAIN? Absolutely not.
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February 2022 by Jennifer P.
Great eye doctor! Everyone is so nice, they see you in time, and great price! I live out in Callahan and it's worth the drive for the service and care!
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December 2021 by Kathleen Campbell
Great place! The doctors are excellent and very thorough. The office staff is welcoming and professional. Making appointments is quick and easy, and they can usually see you in a timely fashion. I highly recommend Jacksonville Eye Care Center! This year, 4/2021, I decided to buy my glasses at the office. The glasses were over $1,000.00. However, I did get no line bifocals, progressive lens, and no glare, and purchased the frames. This is why the last time I chose to take my prescription and buy my glasses at a different, much less expensive location. This pair is going to have to last me a long time, especially since I could have just paid an for an office visit and purchased the glasses for half that price somewhere else. I still love Dr. Favale as a very thorough eye doctor.
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July 2021 by Rudy Rudolph
I have been a patient of Dr. Favale since returning to Jacksonville 15 years ago. He has always been professional, courteous and pleasant. He doesn't rush through the exam and takes the necessary time to thoroughly answer any of my questions. He always keeps me informed of his findings and lets me know what options are available to me. I would, and do highly recommend him to my friends or anyone looking for the best eye care in the area.
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May 2021 by Cutie
I am writing this review to let the public know about my experience at this location below and for the poor customer service I received from the optician at the Jacksonville Eye Care Center.First the doctor was great!! No issues there.When My wife went for eye check up and glasses. Then selected the frames she liked, the optician (David) obviously gave poor advise obviously doesn't know what he is doing.If it was a real professional trying to help the customer and not trying to sell a pair of frames he would have told her that the frames would slip because they were a bit large for her.. This pair of glasses cost over 300.00 See Photo. My pair is also the same way so total cost for both was close to $550.00That's not the whole story. We went back few days ago to see if we could get a measurement (Distance PD) which was not on the prescription and for us to be order a new pair of frames and lenses at a reasonable price ONLINE.The Optician said that he could not provide that number because it was not part of our service and that he is the one that verifies the number. All i asked was for him to then take the PD number and give to us since he is the expert of the number and he said he could not do it. WOW!!!!These are the kind of people that ruin a business with their poor customer service!THATS THE LAST TIME WE GO THERE FOR SURE...C.Vizoso
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May 2021 by Julia Adams
Dr. Favale and his staff are very professional, knowledgeable and efficient. They gave me a very thorough eye exam. Dr. Favale made sure I understood what they were doing, why they were doing it and the results of my exam. The atmosphere is very welcoming and caring.
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May 2021 by Chris Douglas
I've been a patient here for more than a decade. My wife and children are patients now as well. The staff is courteous and friendly. The Doctor's are amazing and dedicated to educating the patient. I recommend them highly.
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May 2021 by Claryce Jones (Pretty Lady)
The office atmosphere was very inviting upon entrance. My presence was acknowledged immediately by receptionist. The personnel on staff conducted themselves very professionally. My interaction with the clinician was very relaxed and comfortable.
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May 2021 by Sandy Weis
First time there. Was a wonderful experience from beginning (scheduling the appointment) to end (ordering new eye glasses). Not to mention, it was extremely impressive they were in the manner of making appointment, changing appointment time, before exam procedures, actual exam, picking and ordering née glasses.
