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October 2025 by Allen S.
Jeff Stout at Fletcher's and National Mobility & Seating deserves five stars! He provided truly exceptional service for almost seven years, helping us navigate the process of getting not just one, but two power wheelchairs. His expertise and dedication made a huge difference. Highly recommend reaching out to Jeff for any mobility needs!
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October 2025 by aaron follis
Yesterday, I visited the Jacksonville branch regarding an ongoing issue with my power chair. I have worked with NSAM staff for several years, including many who joined from Fletchers Medical Supplies after the acquisition. During my visit, I spoke to two technicians: Tyson and “Junior.” Junior, whom I have previously worked with, was helpful and demonstrated understanding of the issue at hand. He is currently managing a few work orders for me to address the problems efficiently.
Tyson, who typically serves as the traveling technician, demonstrated valuable expertise during the visit. in the initial diagnosis of the power issue and noted that it may require additional attention. Throughout my interactions with Tyson, I have observed that he possesses strong technical skills, However, there is an opportunity for improvement in acknowledging and appreciating the knowledge and experience of patients, particularly those familiar with equipment behavior. He has a habit of talking over people and comes across as a know it all. With extensive firsthand experience operating both power chairs (from age 15) and manual chairs (from age 3), I am well-versed in their maintenance and battery management.
Tyson recommended adjustments to my daily routines to help conserve battery life, such as seeking shaded areas along my commute to the bus stop and school where I’m employed. Over the years, I have rarely encountered repeated issues requiring multiple visits for repairs or battery replacements. It is important to note that reliable mobility equipment is essential for many individuals with disabilities, as it enables us to fulfill professional and personal responsibilities. Unlike temporary conditions, ongoing access to functioning equipment is necessary for maintaining independence and meeting obligations.
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October 2025 by Christy Corum
I recently received my new wheelchair from National Seating & Mobility. Jeff Stout has helped me with my chairs for many years now and is great. This time was no different and he helped me with the process and last adjustments needed. He really knows his stuff about the chairs and he truly cares! Overall a great experience and I'm very happy with my new chair!
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September 2025 by Susan King
Jeff Stout has provided wheelchair service for my son for 8 years. He has always provided excellent service. He is thorough, caring, very responsive and wonderful to work with. Our experience with national mobility has also been excellent. Highly recommend.
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July 2025 by Felicia Foney
My son received his power wheelchair via personal delivery and the experience was outstanding! The care and detail put in was so appreciated! We felt cared for and thought of! Thank you so much NSM from the phones calls and follow up, to the delivery and demonstration! Very personable!
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July 2025 by Linda Moores
Our son has a disabling condition called Larsen’s Syndrome. It causes multiple joint dislocations, spinal deformities, severe pain and osteoporosis as well as neuropathy and other disorders. He has a permanent tracheostomy. Yet NSM saddled him with a power wheelchair so small that he has to add two cushions to the seat. The back and headrest were already too low and this makes it worse. His breathing difficulty along with cervical and thoracic deformities make it especially important that his neck and back be properly supported. They are not; NSM doesn’t care. He doesn’t have full flexion in his knees so the seat should be high enough to account for this. But it isn’t; NSM doesn’t care. We complained to the technician who delivered it and have made subsequent phone calls to the company for months, all to no avail. The physician ordered another evaluation to rectify the situation but the NSM therapist still refused to exchange the chair for one that fits him. I don’t think JD’s condition and limitations have been properly assessed but they do not seem interested in doing so. The chair is still in the rent to own time frame so what is their problem? Why is NSM being so difficult? Medicare will only provide a chair every five years. Something has to be done!
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July 2025 by A Mims
Tyson Bess is a magician with a wheelchair! He worked his magic on my chair and improved my experience in it 100%.
Thank you for sending him so promptly!
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June 2025 by Steve Kenny
Great first experience getting a new power wheelchair through NSM. Jeff Stout was extremely helpful throughout the entire process, from getting a demo chair to try, to making all the final personalized adjustments to the chair I received. He truly cared that my needs were met. NSM kept me updated throughout the insurance approval, ordering and delivery process with good customer service and online based updates. Definitely exceeded my expectations
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June 2025 by Benjamin Goodman
You can either go to there office or set up a home visit which is very convenient. Tyson is one of the best technicians and I’ve always had the pleasure of having him as one of the technicians to visit and fix my wheelchair. Also there virtual assessment tool is great and saves you time so you don’t have to wait for a technician to assess your equipment in person.
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May 2025 by Michael Foote
Tyson is the best. Professional and friendly!
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May 2025 by Richard Follis
A year and a half ago I got a new chair from Seating & Mobility and I had nothing but mechanical issues with it for several months. Tried everything and nothing seem to really work. Yesterday, Tyson came out and readjusted all the settings for everything on the chair and works Flawlessly now. Thank you.
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April 2025 by Joe Foster
I recently worked with NSM in Jacksonville Florida to order a new power wheelchair. Nathan Lyon was my ADP. Nathan was great to deal with. I am very picky when ordering chairs and Nathan was very understanding and patient. Ultimately, we got exactly what I needed. I highly recommend Nathan and NSM.
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April 2025 by Priscilla Twiggs
Tyson is caring and attentive to the needs of people. My husband is so thankful for the adjustments made on his chair , he sits comfortably in it now. Thx 🎀👍🎀
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April 2025 by Jim West
After waiting months for a “custom” wheelchair ordered through Brooks Neuro Recovery Center it was finally delivered. It was most uncomfortable and too heavy for my wife to lift into our vehicle even with wheels removed. Took a month plus more for them to pick it up and accept return. Definitely not satisfied and shame on Brooks NRC for using this company! Horrible experience and I’m not the only unhappy customer per reviews.
**It’s really sad that nobody from MSM reached out to try to rectify their mistake.
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March 2025 by Yeshua H
Usual great job from National's Service Department. Prompt, Professional, Thouough, Courteous!.
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