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February 2024 by Denise S.
Picked up my Specialized bike from wasn't very pleased with the way it fit and considered returning it. Then the tire went flat and I just didn't want it anymore. I took it in for service and Robby was great! Replaced the tubing, cut the seat down, changed out my handle bars, recommended a comfortable seat, and now it fits PERFECT! Excellent customer service!!! Made my bike comfortable and now I'm excited to ride again! Thank you Robby for your expertise and professionalism!
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February 2024 by Richard M
The Open Road bike shop on Hendricks Ave is the best! Great customer service and super friendly. Everyone is always helpful and makes you feel comfortable for any questions.
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January 2024 by Joshua M.
I recently had the pleasure of visiting Open Road Bike Shop, and I must say that my experience was nothing short of exceptional. From the moment I walked through the doors, I was greeted with a warm welcome and a genuine eagerness to assist me in finding the perfect road bike and gravel bike. The owners of the shop are truly great people who exude a passion for cycling and a dedication to providing top-notch customer service. What struck me the most was their honesty and integrity. Unlike many other shops, they didn't try to upsell me or push me into making a hasty purchase. Instead, they took the time to understand my needs and preferences, offering valuable insights and guidance without any hint of pressure or sales tactics. It was evident that their primary goal was to ensure that I found the right bikes for me, rather than simply making a sale. Their commitment to not selling unnecessary items is truly commendable. It's refreshing to encounter a business that prioritizes the customer's best interests over profits. As a result, I feel confident that I have made a sound investment in my cycling gear, and I am grateful for their genuine care and consideration. Thanks to Open Road Bike Shop, I am now the proud owner of both a road bike and a gravel bike that perfectly suit my needs. I can wholeheartedly say that I will be a lifelong customer, as I trust their expertise and appreciate their ethical approach to business. If you're in search of a bike shop that offers fantastic customer service, honest advice, and a genuine passion for cycling, look no further than Open Road Bike Shop. I highly recommend them to anyone in need of quality bikes and exceptional service.
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September 2023 by Michelle Miranda
We had a emergency and the tire went flat. He didn have the wallet on him and they took the payment over the phone.(Thank God) Got to the bike in a timely fashion and had everything quick and handled! Back on the road in no time. Excellent customer service!
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August 2023 by 02 crazy
I had my back tire completely bent and needed a new tire all together I was fine paying whatever but extra Labor was added on for things i didn't ask for like my front brakes. I ended up spending $91, I needed the bike for a event happening that weekend and when i went my chain completely slipped and would not push the bike in the end i had to cancel the event I wish they would have test ride my bike before sending me off because the chain was never a problem from the beginning. I do not wish to go back because of the distance but the new wheel looks good.
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July 2023 by susanna c
Went in to look at Diverge gravel bike. When we asked staff, they said “yea they are right above you” but despite waiting and looking up (where they could not be reached), they never offered any further help. Never encountered such unhelpful staff at bike shop. Would not recommend!!!
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May 2023 by J B.
Went in not knowing what kind of bike store this was. I was thinking it was some kind of used bike store where I could get my kids some bikes. These bikes seemed to be more high end. The staff was very helpful regardless. I let them know the bikes were not exactly what I was looking for and they did not push to sell their products. They respected my decision and let me know if after I purchased my girls bikes that they would do a safety inspection on them for me. Super kind staff I would recommend to anyone looking for a quality bike or some guidance on bikes in general without being pushed into a product.
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April 2023 by Robert Barnickel
Bought my bike from this place about three years ago, brought it in to get the rear derailer upgraded and when I went to pick it up the next day they had cleaned, tuned up and had the bike running like new.. only charged me for parts. You don’t get free tuneups if you order from a website. This place is great and people are very nice.
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March 2023 by Andrew Mullin
Very friendly and helpful for this guy out of MI looking for a ride in FL!
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January 2023 by ペッピナチョホセ
Great bike shop and their prices are fair!
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August 2022 by Alexander L.
I started seriously cycling during the COVID-19 lock downs. I was making great gains and even moving up racing brackets in Zwift when I got the RONA. The end result was six months of trying just to get back on the bike to get going. When I did, I had lost a lot of power (and lung capacity). The bike I had purchased used the year before was not feeling so well on the rump. My brother-in-law suggested I meet with Scott Sumney for a fit. I scheduled an appointment for the following week. When I showed up, Scott was caught up in a meeting but I was happy to wait. He finished up in about ten minutes and was highly apologetic. He spent extra time helping me get fitted to the bike and even gave an extra fifteen minute test ride just to make up for the lost time. The bike needed some minor part changes to make the 54" bike just barely meet my 56" long frame. He even comped me on those as well. It's been six months since my fit. My power greatly improved (almost back to pre Covid) as a result of the fit. The bikes way more comfortable (I still really need a frame size upgrade or two but it's as best as anyone could ask) and I couldn't be happier. Come visit Scott if you need a fit or just join their weekly rides. They're a great crew.
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July 2022 by julyraine22
This store was so great! I went to many bike shops in Jacksonville and this one outdid them all. Great selection, helpful and friendly staff.. this one is the real deal. Highly recommend!
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July 2022 by Joe Clark
Love having this shop in town. They're knowledgeable and friendly and have a great selection of bikes and parts and all the fun stuff.
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May 2022 by Wiam Battah
They’re the best! Straightened my buddies derailleur and didn’t charge us a thing! Scott and crew really know what they’re doing! Thanks guys!!
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March 2022 by Tal Osher
Great crew here! Everyone was so helpful and patient with me as I picked out my bike and they customized it to fit my needs. I would only go this shop for all my bike needs. Could not recommend them more!
