Optimal Imaging: Riverside provides compassionate, comprehensive diagnostic imaging services to patients in northeastern Florida. The clinic offers a full range of services, including CT, x-ray, MRI, ultrasound, and mammography, with convenient weekend hours available by appointment. Patients consistently praise the professionalism and efficiency of the staff at the Riverside location. The check-in process is smooth, and patients are quickly guided through their appointments. The technicians, such as Shawn, Jay, and Kiley, are described as knowledgeable, compassionate, and skilled in their respective procedures. In contrast, the reviews highlight the poor customer service and lack of assistance at Optimal Imaging's Belfort location, leading many patients to choose the Riverside clinic for their imaging needs. Patients appreciate the collaborative and attentive nature of the Riverside staff, who go the extra mile to ensure a positive experience, even in difficult situations like almost passing out during a mammogram. Overall, Optimal Imaging: Riverside is praised for its exceptional patient care, convenient services, and dedicated team of professionals who prioritize the comfort and well-being of their patients.
Customer service was on point. Wey friendly staff and they explain to you what and why you doing what you doing.
September 2025
The times that I have been there for imagining have been pleasant, promptly seen and treated kindly.
July 2025
My Imaging experience was fine, however, communication is definitely a problem! The listed website hours are wrong, a wasted trip across town! Can rarely get anyone on the phone. Even my doc's office had issues with obtaining records. Good grief!
