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March 2024 by Shaghayegh Cham
Watch out for the false and misleading advertisement. They advertise the trial month for $25 and next thing you know you are on the hook for $170 unless you cancel the same day you sign up. Not only that, i had serious issues with the app and couldn’t sign up for a class customer service didn’t help fix the problem. I paid $195 and didn’t get to use the class once and they refused to issue me a refund.
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March 2024 by Nathalie Boyd
The workouts themselves are good & enjoyable. I live 20 min away though so it's just easier to workout at home. Cancelling is a pain in the buttocks. You have to go to where you signed up in person & even then you have to pay for the month after you cancel. That's the reason for the low rating.
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March 2024 by Jasmine Wallace
Had to stop going as it was aggravating my arthritis. I paid $170 for unlimited classes, but they charge you $1 for a water bottle and what they don’t tell you is that fancy watch comes separate and you have to rent it out if you don’t want to shell out another $150 (which I did).They make it virtually impossible to cancel your membership and even after following their instructions they’re STILL charging my card and I’m having to dispute it with my bank since no one answers the phone.Even if you do cancel your membership, they say they’ll charge you one extra month on top of it. So stupid. In total they’ve charged me over $500 for classes I physically can not attend for medical purposes and can’t get a hold of anyone.
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March 2024 by Kayla Phai
Clean facility with helpful and knowledgeable staff/coaches. The unlimited package is a great deal ?
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November 2023 by Brandy McAbee
I love this place! I have been with them for over a year and lost a total of 60lbs with good nutrition.
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October 2023 by Jasmin Esparza
Looking for a challenge? Look no further. OTF instructors will assist you in exceeding your desired wellness goals and provide you with an abundance of encouragement along the way.
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July 2023 by Lindsay B
Do not become a member here if you are pregnant, postpartum, or have any health problems! I was a founding member of this studio and used to go every single day. I became pregnant 7/2022 and was able to go minimally up until 2/2/2023 when I could no longer go because my belly was so big and the doctors were scared he was IUGR. I was generous to the studio to ask to put a freeze on my account starting in April as baby was due April 4th (still was charged $15 a month even though I was originally told no charge). On 5/30/2023 my freeze ended. From the date of my babys birth (April 4) to literally now I have barely had a second to breathe let alone think of my orange theory membership. I had a very hard birth and my baby was very high needs with colic and reflux and would cry 24/7. I finally was able to remember to call to cancel my membership 6/12/2023 but I was 4 days late past the 30 day policy. I sent an email asking how many more times I would be charged and when my last day of classes would be and my email was never returned. I called the studio asked for forgiveness from ONLY this last payment seeing as I was only 4 days late, a new mom who was still in June experiencing birth complications (scar tissue that had to be burned out from inside of me) with a high needs baby and on top of that postpartum anxiety and depression. I even offered to get a doctors note or provide them with my medical notes. They said it did not matter to them the reason that they had to continue with corporates policy. Absolutely no support for postpartum mothers after being a member for years. They can see I havent been there since February and offered me 10 free classes.. my baby is high needs I can not come!!! What if you were injured in an accident and could not cancel no medical notes are accepted! Beware at all costs!!!!! I would proudly tell anyone to join but not after this! They are all privately owned! Whatever happened to decency and doing the right thing!
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June 2023 by Google User
UPDATE: I’ve sent two emails to the email address you listed explaining the situation. I’ve not received a response. I am assuming there is actually NO desire to resolve the issue and make it right as you stated?As soon as the management here changes i’ll be happy to return. The current manager is extremely unprofessional and RuDE
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December 2022 by Melissa Allen
I’ve been a gym rat for years but was SO over planning my own workouts and lost motivation to go to a “regular” gym on my own. I really needed that financial incentive (it’s easy to not go when PF is $10/mo because it’s ONLY $10 you know?) and small group attention to be accountable. OTF is the best! The coaches bring so much energy into the studio and the workouts are always different. They host fun events and have a wide array of class times to fit any schedule.
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December 2022 by Jeff Crass
There is NO better hour long workout. Anywhere. With excellent coaches, a friendly sales staff and state of the art equipment and facilities, OT is the best way to get your workout in. There's no waiting for equipment or wishing you knew what exercises to do. It's all laid out in front of you. From base to push to all out, the OT Ortega staff has it all ready for you!
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December 2022 by Michelle Tan
I have been coming for almost two years and this place feels like family! The coaches (Kammi, Michelle, Luke, Vince) are so motivating and the sales associates (Kate, Maddie, Kayla) are the best. The challenges keep you excited to go to class and I am so glad I fount OTF Ortega!
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December 2022 by Emily England
Orange Theory Ortega is the absolute best! It truly has changed my life. The staff has become like family and they go above and beyond to make you feel at home. I’m in it for life! ?
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December 2022 by Katelyn Armstrong
Love the OTF Ortega location! Phenomenal coaches and great SA’s! Always a welcoming environment.
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December 2022 by Google U.
I was a member here for 5 year until an issue with the Management. Extremely rude and unprofessional is the only way to describe them . When I had a problem here I called several time to speaking with a manager I also sent an email. I never received a response. When I went to a class the Manager Sarah told me " I received your email and spoke to the staff and I side with them" lol the most unprofessional response I have ever hear in my life! I never had an opportunity to tell her what happened. When Cammie and Coach Joe were there this place was 1000x better. Needless to say I now go to Row House and Yoga Den. You should too. I asked for owners information and was denied.
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November 2022 by Monique Santee
I have found my forever gym! OTF is amazing! The staff is friendly and are super supportive!! The coaches are truly motivational and the music is always upbeat !!! It’s a must try! Get you a class and fall in love !!!