PacSun provides a great shopping experience with amazing customer service. Shoppers are greeted as soon as they walk through the door and made to feel welcome. The staff is helpful, informing customers about all the promotions in store to make shopping easier and help them get the best deals. The store has a great variety of clothes to choose from. The managers are noted as being very kind. The business enjoys loyal customers who plan to return very soon. Some online bad reviews are reported to be false, stemming from incidents involving shoplifters or individuals being insensitive to staff. Overall, customers feel comfortable and enjoy their time shopping at PacSun.
Ordered some shoes online and the wrong color was shipped. Online shoe have to be returned in store but it was quick and easy (even with manager training associate on how to issue refunds).
March 2023
Love shopping in here! They have such a great variety of clothes to choose from, AMAZING customer service, always greeting me when I come in and asking if I need help. Would give it a 10 star rating if I could!! Their managers are the absolute sweetest people, definitely going to keep shopping here ❤️
February 2023
The managers were fantastic in resolving my return issue. Would definitely revisit based on customer service alone!
