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December 2023 by borhuna
Called to ask for pricing after the sudden death of an immediate relative, and the woman who picked up the phone was incredibly rude, belligerent, and difficult to pry answers from about the pricing for services. (Pricing which you are required to disclose by federal law). It's worth the extra $100 to go elsewhere to afford your loved one dignity and respect. "Well I don't know" is not an acceptable answer when I am trying to seek care for my deceased loved one when it is a simple question about a service this home provides. Don't argue with me when I ask further follow-up questions. No respect or compassion whatsoever. I am glad I am the one who called and not the spouse of the decedent. Despicable.
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November 2023 by Pia Badger
Mrs. Glover, thank you! This was by far the hardest thing I have ever had to do and Mrs. Glover helped me through the process. I don’t think she knows but her kind gestures and flexibility helped calm my heart following my mother’s death. The time she allowed me to spend with my mom helped me in my grieving process. I was told Patterson was going to take good care of us and that they did!!
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September 2023 by trina salter
I really appreciated the way my Dad services was handled. Thank you so much to Roger and everyone at Patterson Funeral Home !!
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August 2023 by carolyn strigglers
The team at Patterson's was WONDERFUL! Mr. Patterson put my mind at ease through the process. His voice alone calmed my spirit. Mr. Sears held our hands every step of the way. He took excellent care of my mom and the services. I want to thank them all for being such a wonderful support during our family's grief. There is no easy way to grieve for the loss of your mother. This was by far the hardest thing I've ever had to go through in life. Letting go of a loved one that you've had in your life for over 50 years is incomprehensible. Not making light of any number of years. I know that losing a loved one at anytime is hard breaking. All I can say is making the choice to have Patterson take care of my mom was the best decision I made. Again thank you Mr. Patterson, Mr. Sears and staff.
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August 2023 by Debbie Jones
Wonderful experience very kind and helpful gentleman. Everything I needed and one stop the best price in Jacksonville the nicest facility in Jacksonville highly recommended.
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January 2023 by Sabrina Cook
I would like to thank Patterson Funeral home for the care they took with the passing of my Daddy (Ronnie DePremio). It has been the most difficult and heart breaking time and yet they did an excellent job with my Daddy. I've been to many funerals of loved ones and they did not look like themselves. My Daddy looked liked he was just sleeping and would wake up at any moment they did such a beautiful job preparing my fathers body. Thank you Roger for being so kind to me and my family and for allowing me and my brother and sister some private time with my Daddy. God bless.
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January 2023 by Mariam A
Mr. Roger and the team at Patterson Funeral Home handled the arrangements for my relative’s funeral services beautifully and professionally. Everything was very organized and timely and everyone was kind and professional. They went above and beyond and we are grateful to them for making a stressful day go very smoothly.
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September 2022 by Willie Servance
When my grandmother passed the Patterson staff handled the service with the up most care from start to finish everything was above and beyond my family could not have been more pleased with the way things were handled I would refer Patterson Funeral Service to anyone that needs any services done.
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September 2022 by john williams
The staff was kind and very helpful with everything especially Mr. Roger Sears. I had contacted them multiple times about stuff and they would answer that same day. i would recommend them to everyone.
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July 2022 by Todd Smith
Patterson's is the most professional, honest, caring funeral service a family needs during some the most trying times of their lives. My family was able to navigate a difficult time better because we choose Petersons.
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May 2022 by jerald jacobs
Experiencing the passing of my beloved Father was the hardest situation I’ve ever endured but Patterson Cremation and Funeral Home made this transition so easy and lessen the burden on our hearts. They stood by my family’s side the whole time, professionally and personally. They organized everything with great detail and passion so I would advise using Patterson Cremation and Funeral Home. They are truly a blessed family of business.
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April 2022 by Maddie Johnson
DO NOT BRING YOUR LOVED ONES HERE they definitely pay for their reviews. I cannot express how awful my experience has been with Patterson cremation and funeral. Not only are they rude and unsympathetic but they LIE. During the initial meeting there was no emotion shown, just straight to buisness. My dad was very emotional and the lady was just downright rude and only worried about business which I understand to an extent. They lied about having my step mother's remains. They didn't even have them and the lady told me and my family she was there. After speaking with the gentlemen I assume was the owner we found out she was lying and brought it to his attention. Now she was to be creamated and we got her back A MONTH LATER. it's only supposed to take 14days tops so I'm curious as to why she wasn't made a priority and had to sit in a freezer for that long. Very morbid and seemed like they could care less. Do not bring your loved ones here regardless of the price difference. You get what you pay for I guess.You
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April 2022 by charlene vinson
I had two friends that used Patterson we were very satisfied with the service the gentlemen at the front desk area were perfect gentlemen. They took care of everything. Made us comfortable about the whole process. We meat the owner checked on us to make sure things were going ok and it all was perfect. Thank you Patterson's
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December 2021 by Jason Brinson
Patterson was excellent! Worked with Roger and he made a very difficult process less stressful. They were professional, responsive and respectful to the situation at hand. I would highly recommend their services and expertise! Thank you Patterson, the Brinson family!
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November 2021 by Karen R.
I do not write many reviews. But when I do, it's only after enough time has passed where I'm certain it's not emotionally charged. This can be a matter of a business thriving or crashing. My experience with this business took place in August 2021, today is Nov. 30, 2021 After my experience in August I unfortunately found myself in need of similar services last week. And even though I'm spending a few more dollars, I'm not using Patterson. I will skip the details, but I will say this, it's so important that a funeral director (owner in this case) listen to their clients (the person who is paying for your services) and take notes if needed.
