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January 2024 by Katherine Woodard
My sweet 15 year old pup passed unexpectedly while traveling in Jacksonville. We decided to have him cremated and Pet Angel went above and beyond to have my boy back to me before I had to leave town. I have no doubt that they handled his cremation & cremains with the utmost care & respect. While I hope not to find myself in need of their services again, I would not hesitate to use them again if I did.
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November 2023 by Shelby Hornback
Paw prints cremation cremated my beloved bearded dragon. Her cremains were returned to me swiftly. The clay "paw" print I recived was beautiful and will be treasured for years to come. I can not that the Paw Prints team enough.
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November 2023 by Leigh Wetzel
We want to thank Paw Prints. The company went beyond our expectations. We were traveling and our dog Button passed away. We were in Savannah and we called Savannah veterinary emergency clinic, they took the necessary steps to have Button transferred to Paw prints. They only communicate we had with Paw Prints was via email, which made us very nervous . Everything was as promised. We received Button within a week, in a most dignified manner. Again, thank you. Bob, Leigh and Button
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October 2023 by Julie H from FL
Yeah we have used them in the past. They do a awesome job. We are doing be using them again as we have 2 dogs that are both the same age and both are declining in there health.
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October 2023 by B
Thank you for taking care of our Rayna and our CatGirl. Though we wish we did not have to use your services this past June and now again in September… We are beyond grateful for your compassion and honoring our requests for our girls. The paw prints and nose prints are priceless memories we can’t thank you enough for.- The Broems Family
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October 2023 by Quality 1st Patio Rooms Inc.
After 16 years losing my best friend ....our 16 year old westie Ziggy had to go over the rainbow bridge hardest decision of my life. Paw Prints were so helpful & caring put me at ease. He was placed in a beautiful wooden urn and received his paw print with it. I am so thankful they helped me to grieve with assurance that he was taken care of with love and care.
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September 2023 by Jay Meyer
Thank you so much for the professionalism shown in taking care of our beloved Cavalier, Oliver, so we could bring him home where he belongs.
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September 2023 by Amy Gropper
What insensitive and dishonest people and business. Do NOT allow your vet to send your deceased pet to this place, formally known as Paw Prints. (They changed the name to Pet Angels because they had so many problems like mine as Paw Prints. Apparently, this is a new owner.) Here’s what happened: When I put my cat, Desi, to sleep on 7/25, I asked my vet to get a cast of his paw print and hair sample. When I received it, the hair was from a different cat. I knew this because it was the wrong color. I then looked at the paw print and it was obviously a different cat. The paw was too narrow to be Desi’s. I know I can’t prove the paw print, but the hair sample is indisputable. When my vet called them about it, they blamed his office. My vet and the people who took care of Desi had known him his whole 15 years, and I am confident they made no mistakes in preparing him and correctly identifying him for Pet Angels (the only pet that was picked up on that day from this vet clinic). The real issue with this company is the complete denial of responsibility and total lack of empathy. While one might think, “well, it’s just a cat,” Desi was my cat and my grief at his loss was and is real. That they were so cavalier with this considering the business they are in is completely unacceptable. They did not even try to contact me to apologize or take responsibility for their mistake. This small token of my pet was supposed to be the last piece of him, my family member of 15 years, and they have taken that away from me. Shame on you, Pet Angels. To my friends, please share this post with others. Let’s show Pet Angels that they can’t get away with their dishonest business practices.
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August 2023 by Amy G.
What an insensitive and dishonest business and owner. Do NOT allow your vet to send your deceased pet to this place, formally known as Paw Prints. (They changed the name to Pet Angels because they had so many problems like mine as Paw Prints, apparently, after a new owner took over.) Here's what happened: When I put my cat to sleep on 7/25, I asked my vet to get a cast of his paw print and a hair sample. When I received it, the hair was from a different cat. I knew this because it was the wrong color. I then looked at the paw print and it was obviously a different cat. The paw was too narrow to be my cat's. I know I can't prove the paw print, but the hair sample is indisputable. When my vet called them about it, they blamed his office. My vet and the people who took care of the cat had known him his whole 15 years, and I am confident they made no mistakes in preparing him and correctly identifying him for Pet Angels (the only pet that was picked up on that day from this private vet clinic). The real issue with this company is the complete denial of responsibility and total lack of empathy. While one might think, "Well, it's just a cat," it was my cat and my grief at his loss was and is real. That they were so cavalier with this, considering the business they are in, is completely unacceptable. While they refunded my money, they did not even try to contact me to apologize or take responsibility for their mistake in any other way (Perhaps they could have tried to find what I paid for! Obviously, I had someone else's paw print and I'm sure they would have appreciated that, as well.) This small token of my pet was supposed to be the last piece of him, my family member of 15 years, and they have taken that away from me. Shame on you, Pet Angels.
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July 2023 by Jenn H
This is the review you hope you never have to write, but when it came to the sudden passing of our beloved 13 year old fur baby, Paw Prints Pet Crematory was there at our most difficult time.We had just arrived in Jacksonville a few days before Memorial Day for our family trip after traveling 7 hours when our dog suddenly became ill within minutes of arriving. We rushed him to a local ER vet at midnight but his prognosis was not good and we made the difficult decision to end his suffering. We were completely devastated and everything was a blur. We asked the vet to have him cremated so he could come home with his family. We were told it would be about 2 weeks and that broke my heart since we were leaving before then.The vet had given me the contact information for Paw Prints, so I called 2 days later. The sweetest lady answered the phone and she had the gentlest, most caring voice and eased my concerns and answered questions about my pup. I told her our predicament, that we were leaving within a week, and she assured me that he would be ready to go home with us within a few days. Sure enough, she called me 2 days later to let me know he was ready to pick up. We went straight to Paw Prints and they presented us with a beautiful blue gift bag that contained a blue velvet bag with his ashes in the wooden urn, his paw print in clay, a bag of his fur clippings, and a sweet rainbow Bridge poem with a seed packet. We also met Chevy and many of the staff, and they were all so great and left us feeling that our dog was respected and cared for after his passing.We never expected this would happen the way it did but we are so thankful for the ER vet we used and for Paw Prints, especially considering we were from our of state, we had no clue who to use or where to go, and it was a holiday weekend. I miss my fur baby every day, but I'm so thankful to have him home with us.
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July 2023 by Virginia Houston
Like another here mentioned, this is a review you never want to have to write. I don’t often go out of my way to write reviews, but the experience I’ve had from top to bottom has been outstanding. My sweet old dog passed away in his sleep on Monday morning and by Monday afternoon he was in the care of Paw Prints. Each person I’ve interacted with has been kind, understanding, soft spoken, and willing to lend an ear in an obviously distressing time. There was one day (and even a holiday) between the drop off and when they called to let me know I could pick him up. I was able to choose the container I’d like to keep him in, as well as customization options for not only the container but an imprint of his own paw print with an engraving of his name. They are not pushy on up-sales or making you feel like one option is “better” than another which is nice. If and when your loved one’s time comes, I absolutely recommend the team at Paw Prints.
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July 2023 by Dwight Jones
We have had 2 of our babies taken care of here. Our German shepherd and our teacup Yorkie. They done an amazing job with both of our girls. I highly recommend them for anyone that loses a baby, no matter the size they take wonderful care and are so respectful and compassionate. We are getting ready to use their services again for our little old man shihtzu. Thank everyone here for making a heartbreaking experience so much easier.
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May 2023 by Kristen Aquino
My sweet kitty of 17 years was ill and suffering, I had to make the decision to put him to sleep because I didn’t want him to suffer anymore… I chose this cremation option through my vet office in hinesville Georgia. I am so pleased with the service from this place, everything is so beautiful. I miss you Anakin. ?
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May 2023 by Robert Adelman
After 13 wonderful years, I was faced with an awful decision of continuing to let my amazing furry friend suffer from its cancer and other medical issues or ending her suffering. These decisions are some of the worst to make because I obviously wanted to keep her by my side for selfish reasons but knew (as well as the veterinarian) felt it was best.I never dealt directly with Paw Prints, as all of the information was handled at the veterinarian office I go to. That said, the attention to detail to include, a choice of various types of urns, a paw print, a card, a poem and a mix of annual/perennial seeds were very thoughtful and unexpected.They even engraved the cherry wood urn with her name which was a pleasant surprise.Based on my personal experience, I would recommend Paw Prints to everyone who wants to have some everlasting memories of their loved furry friends.
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May 2023 by SV
It has taken me years to post this. I requested an individual “witnessed” cremation, which costs more & was worth every cent. Every one of the staff was so kind, friendly & welcoming. One person took me on a tour & showed me the cremation room. Then they asked if I wanted some time with my cat & brought him to me in a private room, wrapped in a heart blanket & in a basket. When I was ready, they took my cat. -I chose not to wait in the crematorium during the process but would have been allowed if I had chosen.They helped me select a box & engraved a nameplate, provided me with a paw print & locks of hair. They put some ashes in a piece of jewelry I brought with me. I noticed a lot of them wore small urn necklaces. These are animal people.While I waited for the process to be completed, I sat on a couch & from the back emerged a dog who jumped up beside me & sat upright & kept me company. It was very soothing & a bit amazing. I’ve uploaded a picture of him. He knew.
