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March 2025 by Glazed N Confused (GlazedNConfused)
Had an appointment at 8 am right when they open to get my front brake pads changed. It took them an hour just to do an inspection and tell me that I need new pads and rotors. Upon looking at it myself it was clear pads would suffice and I would just need to resurface the rotor on one side. They then tell me that they couldn’t resurface the rotor because the machine was broken. After 3 MORE hours they wrap up and didn’t even mention that they had found my front left tire was showing thread (which they did nothing about and didn’t even communicate to me after FOUR HOURS in shop) never returning to this location. Make sure you’re breathing down these guys necks because they will withhold information. Totally unacceptable
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February 2025 by Travis Rice
Guy with the long white beard popped the hood and immediately told my girlfriend it was the head gasket lol. It was just a heater hose replacement. Not good guys!
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December 2024 by Daniel wilkinson
Use them for fleet services
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December 2024 by Ambient Mutt
Wont pull codes for check engine lights for free even though they literally advertise that they will on their website. Staff told me my only option to get the codes was if I got a $99 diagnostic. Id literally go anywhere else if I were you.
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November 2024 by Katherine Irizarry
I was told an hour and a half for an oil change and a tire patch. 3 hours later I’m told they’re almost done. First and last time for me.
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November 2024 by Briggitte Poe
Took my car in this morning because of squeaking noise; I wasn’t sure if my serpentine belt was loose or if I needed a new one. After about 2 hours, I received a call telling me about some things that were found during the complimentary inspection and then told me that I needed a new serpentine belt and the cost would be $290… When I had it changed at the Toyota dealership 2 years ago it didn’t even cost that much. Needless to say my car is still squeaking… Thank you but No thanks Pepboys!!!
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September 2024 by opal opal
im only giving 3 stars because of the man at the front desk he was very nice, helpful and even gave me a discount. the other 2 stars aren’t there for the 2 1/2 hours i wasted sitting in pep boys while i got absolutely zero updates on my car and all they had to do was look at the ac! it was ridiculous, i was there until after closing time. i did say i would wait with the car but i didn’t think to get my ac checked it would take over 2 hours. :/
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September 2024 by Christa Durbin
Took my car here for a fuel gauge repair, they told me it was the fuel pump so I replaced it. The fuel gauge was still broken and my car was pouring gas, I took it back and they charged me $400 to replace the seal. Got it replaced and still no fuel gauge. Took it back and they said it was a bad instrument cluster so I needed to take it to an electrical shop, when I asked where because I’m not from the area, they said “oh we don’t know”. Took it to another shop and that’s not at all what’s wrong with it, my car needed a new fuel sending unit. Now I’m having to pay an extra $1k in fees to get the fuel pump replaced again because they didn’t seal it like they were supposed to and left a bunch of broken parts in the gas tank. I should’ve known when we got there and they had the owners manual out to fix my boyfriend’s headlight…..if you don’t know what you’re doing, that’s fine, but don’t tell me you do and make my car worse.
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August 2024 by Aaron Swan
Took my work truck in on Saturday morning. Was told to bring it back on Sunday morning for a routine oil change. Dropped it back off on Sunday morning. Called them at about 3 pm. Was told they did not and would not be able to get to it until Monday. Offered no apology. I'm just one customer working for a company with over 3,000 vehicles in the fleet and a national account. Will never return again and will highly recommend no one implementing their services. Piss poor to say the very least.
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June 2024 by Bryan Robertson
Called and asked if they could do my brakes today, they said yes bring it in for a “quick inspection”. Over an hour later, which is whatever, I’m told I need new back brakes and rotors for $630. I say ok and ask how long and am told 2.5 hours. 4 hours later they call me to tell me the pistons won’t align and it’ll cost an additional $600. Obviously I’m not cool with this and he calms me down by saying I can apply some dumb online coupon and have it reduced to a total of $1100, which he clearly never would have told me about if I had just agreed. I tell him to put my car back together and I’ll go somewhere else. Wasted my entire day
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May 2024 by Sandor Kovacs
Timely and professional service is what I expected and received.
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May 2024 by amclau4804
Great service.
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May 2024 by Luiz Palhares
Good job
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May 2024 by Meghan Yoder
I would give them zero if it was allowed! My husband's truck was brought in for a simple oil change and new battery. The truck was running perfectly fine and after the battery change it was dead. They tried a few simple steps on google but gave up and said come get it. It had to be towed to a nearby mechanic who resolved the issue. Now a simple oil change and new battery ended up costing us WAY more than we had originally planned. Worse; they would not compensate for ANYTHING! Pepboysocial emailed to give the appearance of being concerned but it's just a show.... PEP BOYS DOES NOT CARE but you should by going somewhere else!
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May 2024 by Jeremiah Yoder
Brought a working vehicle there for an oil change and new battery on a Saturday, they returned an inoperative vehicle same day. During the battery change it somehow disabled my vehicle and they could not get it started. I had to have it towed from their location..best they could do is a small discount.
