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August 2023 by Starlight Lifter
Had what we needed, the store was clean well stocked and well staffed.
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July 2023 by Marlievelisse Sotomayor
Friendly staff, clean self wash area! $10 to self wash my Aussie isn’t bad! Dryer was great! I loved the treat and folded towels in the bath area, it was a spa moment for my dog! Shampoo and conditioner left my Aussie looking fabulous!
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May 2023 by Barry Timmons
One of the best Pet Stores I ever been in.Everyone is always helpful.Especially Becca who was outstanding.Pricing is great too.Don’t be fooled by online prep food. Not saying it’s bad it’s your paying a lot for Marketing.This place sells some of the very best pet products.
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May 2023 by Corey Hood
They tried to over charge me for a fish that's wasn't even the correct fish. They lack the knowledge needed to assist me. Fish where in the wrong tank not matching the label.
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April 2023 by Delerious Khoas
The selection is amazing but the staff are what make me keep coming back. Always nice and helpful without being overbearing. Best place for quality pet supplies.
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December 2022 by Kayla Lewis
Becca and Blake are absolutely amazing! Amazing customer service and knows all about our fur babies! I go just because of them thank you so so much for being helpful! They deserve a raise!
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December 2022 by Macho Fitness
VERY RACIST EMPLOYEES AT THIS STORE! My African American family came in tonight no one greeted us and no one even offered to help us with our questions. I noticed every white person that walked was greeted with a warm hello and a smile . It was three white ladies working they totally ignored us and helped the white people. IF YOU ARE RACIST THEN YOU SHOULDNT BE WORKING CUSTOMER SERVICE!!! Make sure to treat the black customers the same as the white customers!
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November 2022 by Hannah Grace
Love this place it has everything you need, a grooming station, and the animals they sell look well kept. This place is on par or even better than pet smart. It literally has everything you can think of.
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August 2022 by Angie Kraus
I love Pet Supermarket! They really care about pets and supporting the community by allowing adoption events to take place in their stores and supporting local rescues with donations! They also have a great variety of pet foods and gear. ❤️ ????
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July 2022 by Scott Norris
second visit in two weeks, greeted by the staff, who helped me get what I needed. Even when I needed to return an item, they were efficient and professional. Store has everything you might need and in sufficient quantities.
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July 2022 by J H
I went to the southside store in Jacksonville FL to adopted a kitten. The store offers adoptions which is great but there is a catch - you have to adopt two kittens or a kitten and an older cat if you do not have a cat. I never heard of such a thing. There were no signs or anything with this stipulation. I was denied as I only wanted one cat. This store should be ashamed of them selves denying a good home the opportunity to adopt a kitten. This store and foster person for these cats should be investigated for improper animal treatment and false advertising.
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June 2022 by Finn Stallings
This is my favorite location! I always make an effort to come to this store for what I need before any other! (Sometimes they don’t carry the specific things for my exotic pets) and I have gotten to know many of the animals who live there until finding forever homes and even purchased one that was there for quite some time. The staff always make the extra effort to care superbly for the animals. With my experience with big chain stores at all others I have been to the animal care has been neglectful at best and abusive at worst. I can confidently say that the employees lovingly care for every animal in this store and your pet will absolutely have been loved during their stay at this pet supermarket!
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June 2022 by Melinda Girard
The staff was untrained at the register and with their fish. I had to retie all my fish bags. Fish not properly seperated in tanks per aggression and when buying my feeders I ask for 30 rosies and 20 shrimp, staff just scooped whatever in with it. Didnt mark the bags which made my wait longer at the register while they had to go back to look for codes. Never had these problems at my regular store in orange park location
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May 2022 by Rosalia M.
Every visit at this store has been great. Every single staff member I've interacted with has been superb. I felt bad because we didn't realize they closed at 8pm so we ended up leaving the store right at closing after bathing our dog. We profusely apologized since I know how it feels to have to leave late after your shift is already up. They were very polite and gracious.
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May 2022 by Peter Templeton
I entered this location to get some bird seed for my birds George and Gracie. My experience was less than exemplary. Upon entering the store ten feet from the employees behind the register no one greeted us. But perhaps there is no policy to do so.After finding appropriate seed I proceeded to the registers. Two employees were having a conversation—one of whom was seated on the floor playing on her phone and never looked up. The standing employee approached us promptly and only said two things “Do you have your phone number with us?” And the total of the purchase. No bag was offered, no “thank you”, no “have a good day.” Since I find it customary to engage with people I said “thank you” and she did not respond and instead turned back to her seated co-worker to resume their conversation. My wife and I both spent over a decade in retail and couldn’t think of anywhere we had worked where ignoring people and sitting around was standard training. If this is within their policy I truly hope someone with more adept customer service training changes things.I have included the image of the top of my receipt for any manager reading this so they may pull footage if they doubt my experience.I do acknowledge that we were not the only people in the store, so perhaps they did not see us enter to greet us. However, given the experience at checkout I’m leaning towards behavior patterns of not acknowledging customers. I’m not writing to get someone in trouble but this is a definite training opportunity.Other than that the store was well recovered in the areas we saw, shelves were organized and animals appeared in good health.
