PetSmart is a large pet supply and services retailer that offers over 10,000 products for a wide range of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, and mice. Customers appreciate the store's cleanliness, organization, and good selection of items, both in stores and online with options for quick pickup. The store provides various services such as dog training, grooming, pet boarding, a doggie day camp, and adoption. Staff members are generally friendly, helpful, and patient, making shopping and services like grooming a positive experience. Many customers highlight the helpfulness of employees and the quality of grooming services, which often include love, patience, and even a bandana for pets. The live animal section features interesting fish, reptiles, birds, and small pets, with a good selection of cages and aquariums. Overall, PetSmart is seen as a convenient and reliable place for pet supplies and services, with many customers returning for the helpful staff and the variety of products and services available.