Pilot Travel Center in Jacksonville is a busy, smaller location offering fuel, overnight parking, showers, Wi-Fi, and a variety of food, snacks, and drinks. The staff is consistently described as very friendly, cheerful, and always willing to help. Management has made positive changes, actively enforcing reserved parking with a tow truck to ensure drivers get the spots they pay for, which is appreciated. The store and lounge are noted as clean and well-stocked, with good food. However, the location faces challenges. Some reviews mention that the showers sometimes lack hot water. The bathrooms have been found very dirty, though staff are seen cleaning. The clientele includes some truckers described as the worst, nastiest, rudest, and most impatient in the area, which gives the place a bad feel for some. The item and trucker supply selections are also noted as not as extensive as at other, larger Pilot locations. Despite these issues, it remains a functional stop with a dedicated and friendly team.
Robert and Mr Howard Super friendly and polite..,,thanks you so much..!!
July 2025
Shoutout to Tanya that works the cinnabon. Amazing smile and customer service... Deserves a raise what a sweetheart
June 2025
This place is so clean! I come here almost everyday for my morning coffee and a treat for my son. The manager Howard is out of this world and always greets us with a smile. He is truly here to make sure the store runs as smoothly as possible and it shows. Don't believe the negative reviews. Get some Arby's and chill!
