Pilot Freight Services
13981 Pecan Park Rd, Jacksonville FL 32218 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Pilot Freight Services
Pilot Freight Services provides freight shipping with scheduled appointments for delivery. Customers report the process is smooth with email notifications when an item is en route and upon arrival to schedule delivery. The company provides a delivery window and a driver calls ahead to confirm arrival time. Drivers are noted as pleasant, friendly, and helpful, often assisting by placing packages inside a door. Packages arrive in good condition. Customer service representatives are described as friendly, helpful, professional, and kind. They assist in locating packages and tracking numbers, provide updates, and help schedule appointments to ensure delivery within the promised window.
Most Recent Reviews
April 2024
Have a package that I was having a hard time locating and called the Jacksonville office. The gentleman I spoke with was so friendly and helpful. He helped me find the location it was in and gave me updates when the package was never actually at the Jacksonville location. Wonderful customer service!
March 2024
Over expectations by offering explanations of processes.
July 2023
Everyone was very nice and professional.would definitely use pilot again.
More Comments(29)
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