-
September 2023 by K M
Customer 3 yrs now uncomfortable returning. First low review Ive left. Took functioning pool vacuum to understand cost to work better but told it's now in "a 100 pieces in a bag"with broken parts but "not their responsibility what occurs during assessment"? Manager told me I shouldn't expect explanation of damage that can occur during quote (which he now refuses to provide after he tried to charge me to put it back in its original condition!) & they don't feel obligated to warn a customer they completely take equipment apart often with damage to si.oly provide a quote--and were "doing me a favor by even.looking at it." Always been respectful and appreciative of staff but he informed me my opinion doesnt matter because they have such good reviews. So what exactly is your responsibility to.customers?
-
August 2023 by Chris Sidock
Always helpful. Chemical prices are on the high side.
-
May 2023 by Charles Bibeau
I would recommend Pinch A Penny for all your pool needs. They're #1 in customer service.
-
May 2023 by SamanthaHarrison1
So I called today and was trying to get a price on pool cleaning and then a leak detection. Was told by Marina that she doesn't have the manpower to do it and that I can bring in a sample of water and they can tell me what I need. The whole point of me calling was to get it professionally cleaned. I don't have the time or energy to keep doing it. Thanks for nothing.
-
April 2023 by Leonard Dortch
I called to get a quote for pool resurfacing. I've called 3x and I'm told John John will call me to set up an appointment, but he never calls. Been 3 weeks now. Seems businesses have zero customer service skills these days. Need more young people to start service businesses as the ones that are open have too many customers and can treat you poorly.
-
December 2022 by Thomas Murphy
Bill, Jon and team did an amazing job on my pool remodel. I could not be happier! Great value, quality workmanship and professional attitude! Thank you for such a great experience!!! Highly recommend!
-
November 2022 by Naaman Pridemore
You get no diff in price when it comes to businesses, sometimes I wonder why Leslie's isn't more well known when pinch a penny doesn't offer any help from one business to the next. There reply is they have more value ? IN WHAT?! Your parts are the same parts at another store just jacked up on price and I can get them cheaper elsewhere. Value in refusing to work with businesses in the area? I could go anywhere and say I'm a pool business and get a discount except pinch a penny, because value right? Most distributors of their items you can go directly to instead of them and get them cheaper.Because value right?Leslie's has all the same items, makes their own chlorine while pinch a penny marks it up after buying it from someone else.
-
July 2022 by L Brown
Always Helpful and polite. Great customer service. If you have a pool. It's a go to spot for pool care. Free testing. My pool looks great. Thank you guys and gals
-
July 2022 by Abraham Jacob
Great place to find what you need to get educated and manage your pool. Excellent and very helpful staff with great knowledge about their products and services.
-
July 2022 by Theresa Carroll
The staff is very helpful and polite. They are my go to place for pool supplies.
-
June 2022 by Francesco A.
The staff are knowledgeable and accurately test our pool water. They don't try to sell you anything that you don't need. I would highly recommend this business!
-
June 2022 by Cindie
Very attentive to my needs. Helped me out to the car and put the products I bought in the trunk for me. Wanted to know if there was anything else they could do for me. I found the service to be exemplary.
-
June 2022 by Michael Gray
Always super friendly and helpful staff. They are good at answering questions and explaining things.
-
June 2022 by Chris
Their staff is always helpful and very knowledgeable.
-
April 2022 by Miguel Mendoza
Great customer service! I love this store, the people is nice and always trying to help
