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April 2024 by Robert Wilson
Good pizza ?
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April 2024 by David Caldwell
Pizza is hot and fresh plus good service!
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April 2024 by Lawanda Mahone
Did not receive the wings that were ordered and paid for.Could not get in contact with anyone of use about this matter.
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March 2024 by Patrice Frazier
Never been to this or any pizza hut in years
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March 2024 by Hotrodjman Official
The most infuriating pizza experience of the decade. Will never order Pizza Hut again.Ordered through website and was completely confused when we got a message through doordash saying the order was canceled but on the pizza hut tracker it said we would get it. Doordash deliverer said the order was canceled because they didn't have the ingredients. Called Pizza Hut to get some clarity. Roger said we ordered through the website and will get our order soon.We didn't get the order. Called PH again and the order status was canceled. Tried to get a refund through DoorDash and we tried to re order our order making EXTRA SURE we ordered through the phone and not the website. Placed the same order and asked if they were affiliated with DoorDash. William told me explicitly "No."Let me tell you, I never blow a fuse in food service; but me and my mom were both furious when we got another text saying DoorDash would be delivering for them.And THEN instead of boneless garlic parm wings, we got some kind of bone-in, certainly-not-garlic parm wings. The receipt was correct, the wings we got were not. Called PH AGAIN and they sent the correct wings.We were made to believe as though they were not using third party delivery, or that we had gone insane and ordered DoorDash without noticing. Glad to say that I will never ever use Pizza Hut again. Domino's has never done me this bad. Neither has Little Caesar's.
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February 2024 by Shaketa Kendrick
Someone close to me just had a interview up there an whoever was up there it was only one person up there an he was soooo rude an judged her based off of what she had on it’s raining outside we don’t have a car we live around the corner so she walked in the rain basically he judged her an told her he “didn’t have the time” to interview her an then went on to insult her based off what she had on an then said “no manger would interview her anyway”. Because she walked in the rain to make it to an interview an that’s wht she got in return. Just sad an a disappointment to have someone like that working in customer service a being completely rude to customers a possibly future employees.
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February 2024 by kielan gary
After 3 hours didn’t get my whole order and Maniger said it was my fault door dash had eaten my
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February 2024 by Joe
2 to 3 hour wait time and extremely poor customer service. Staff members today around about 8pm told a customer (black female) they could not remake her order correctly because they were too backed up and didn't have time. That customer stated her pizzas was placed online to be "well done". After staff refusal to make the time to remake that order she demanded a refund.The manager then entered and stated to the female customer that they dont do refunds, they do remakes despite initially denying her both.It took her demand of a refund to then find time to remake her order correctly.They refused and intentionally ignored answering phones for a long period of timeEARLIER that day at approxmiately 5pm another customer (white male, and older white female) was given the wrong order that belong to someone else, she retired and also met resistance when she demanded a refund by those same staff members.
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January 2024 by Katia Garatek
The service is horrible and the saleswoman is super explosive and has a very bad character with customers.
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January 2024 by lois Orzechowski
I was in pizza hut on Edgewood Ave on Sunday . And what I watch was disgusting. The lady did not have gloves on and she touch the register then the counter, then the cooler door, then touch the pizza dough without washing her hands and then put her hands on her pocket .. I would not order food from here .. God knows if they even wash their hands after using the bathroom.. the city needs to get involved for unsafe behavior at this store
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January 2024 by christopher Likens
Garbage customer service...I placed order at 10...supposed to arrive at 1045,...1045 comes around....the order was canceled......I call...the woman who answered was rude,took my order just to be canceled 2 mins before it was supposed to
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December 2023 by Joseph Brown
They delivered to the wrong address when trying to speak to someone they act like nothing happened even though I had a confirmation number I lost my money n didn’t get the pizza put hut on Edgewood in Jacksonville sucks and not professional
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November 2023 by Giavonte Johnson
The young girls they keep in the front aren't always pleasant.... They need more training with their customer service
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November 2023 by Freddie Manning
Might as well put a sign on the door that say “WE DONT ANSWER THE MF PHONE” i never got my delivery order and i had to call 25 times jus to get an answer. once they answered after 25 attempts they put me on mf hold. I never got off hold i hung up and called 20 more times and never got an answer. NBS i called damn near 50
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November 2023 by G EE
Had pizza hut after a long time. I ve had bad experience in the past with pizza hut.Pepperoni, bacon and meatballs. Didn’t think i would be giving 5 starsIt was really good!Don’t wait until u get home with it. Eat it right out of the oven