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December 2023 by Paul McMaster
Christmas eve morning... called a few times, no answer. Go to the gym at 1245. We're closing you cant workout. How about answer the phones and let customers know.
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December 2023 by Julianna R
Showers are scalding. The water is on, or off, no guest is allowed to adjust the temperature cooler. Like a prison shower setup, you get the water you get. This never should have been designed this way. For a half day of plumber labor, guests can be treated to a safe shower temperature. Consider hiring a plumber. I won't be back. This review is a placeholder to remind me, I got burned here, literally. I'm grateful for the black card and I'll be going elsewhere.
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December 2023 by Brian Mc Carron
Unfortunately, a large portion of customers at this gym consist of younger kids who congregate and take out 1/4 at the gym at any given time.I’m all for getting your workout in regardless of age, but the screaming, fooling around, and no consideration for other gym members is getting out of hand.Their behavior often times deters me from getting a full workout. Better off going to Fleming island.
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December 2023 by Angel Ware
First it was I asked them about the veteran waiver for the annual fee and they all gave me the runaround saying they didn’t know anything. So I went to another one and they said something different as well. At the end of it all, they only ended up making it 10.00 instead of waiving it completely. So I’ve been going here since I’ve moved from GA and today I’m on the phone and a trainer by the name of Tiffany that works there comes up to me and tells me to take my call to the lobby. I’m pissed because other times I’ve came on the phone, no one said anything to me. On my way out she’s sitting there not in the lobby on her computer so what’s the difference. The place has too many rules, it’s not a real gym if you have to refrain from grunting and being loud. No way I’m paying my money to workout here and it’s a wall full of rules including the staff with their own. Definitely will be switching to somewhere else.
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December 2023 by Mark Mauerman
I've been going here since not long after they opened. The facility is well-taken care of, the staff is friendly and it's never overly crowded.
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October 2023 by Thaddeus Brown
Very spacious and almost always able to do the machines I want and if you need help someone is always there to help
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July 2023 by Brianna Brianna
I am here for building up the north side, but this planet fitness need some work. The bathroom is nasty. There’s no changing area that is not open to the public for everybody to see your business and it’s hot as hell in the air. No AC. The young ladies at the front don’t speak at all just talking to each other ..I’ve never been to a planet fitness like this EVER
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July 2023 by David Allen
Equipment is great, the layout is wonderful, it’s never really too crowded, the music is at the right volume, and the people there are generally very friendly. The management of solid, and the workers accessible and very friendly as well. It’s in a great location and easy to access 24 hours a day. I like having a gym open 24 hours a day. Grant is an awesome manager.
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July 2023 by Amy W.
The first time around when we came into make an account and get signed up we had staff that was friendly and helpful. Second time we came in with a billing question was was greeted with eye rolls, vague answers, and a very unknowledgeable staff member who was more concerned with their stress ball than helping us out. Frankly felt un-welcomed and stressed out over this interaction.I came in with my sister who has special needs and was helping her turn on one of the machines and could not stop getting eyed down by patrons and staff.. Don't really think the 'No Judgement Zone' slogan really reigns true with all the strange rules they have that are very anti to a certain demographic with rules like no 'Spaghetti straps' to not instill 'Gymtimidation', when they are quite literally judging you for what you wear... Overall the facility is easy to navigate, clean, well lit, and the machines are all great (I've only tried the cardio machines so far). The layout is a little confusing with sections parted off for 30 min workouts but the patrons in there never really left even after that time period. Compared to other gyms i've been apart of and my neighborhood gym I would much rather visit them over planet fitness next time, planet fitness offers some exercise machines i don't have access to back where i'm at, but I think the atmosphere, staff and controlling policies are going to keep me away at best.Not sure if this location provides this but i've heard other Planet Fitness's provide Pizza and Donuts on certain days. This location has candy at the front desk.. i've never seen a gym that serves Candy!!? Don't be fooled by the low prices for a membership, this gym isn't worth the few bucks you're going to save.
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June 2023 by James Kel Kinnick-Bitar
Very clean and well-maintained. Friendly, welcoming staff. Great selection of Black Card amenities.
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June 2023 by Wynnee Brown
I have a black card, I attend the Cedar Hills location.. I love that it is small and not as crowded when i go, however, I do alternate between the gym and walking.. today was a gym day due to heat..the base/bottom of machines really need to be cleaned... they look awful, today I just kept looking at how dusty and dirty the bottom /base of that bicycle was..like when was the last time they were actually wiped down by employees.
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June 2023 by Mike Nichols
Everything is new and kept very clean. Staff is friendly. It is the closest so that is where I go.
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June 2023 by Antonette Washington
Very clean, friendly staff and it's a very comfortable atmosphere.
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June 2023 by Marc Julia
Update: I emailed the below address and from what I gathered is that other planet fitness can accept prepayment, to include cash. This specific planet fitness choses not to offer those options for w.e. reason.-----------------------------------The only form of membership payment they accept is from a checking account. After trying to negotiate other forms of payment, even offering to pay up to year in advance, they refused. They do not do daily rates, just 3 free entries every 90 days. Although you can use credit cards when buying food and drinks.Racks are smith machines (no free weights) . The only form of free weights observed were the dumbbells. I found the other machine weights helpful; they count your reps and rest periods.Lots of cardio options.
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May 2023 by Jalen Daniels
Love this location and the people that work there.
