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December 2023 by Karla K
While my kids liked going to Planet Fitness, be very careful when you cancel your membership. We were told to cancel in person, which we did. I went with my daughter to the Beach Boulevard location in August 2023 to cancel, after trying to do so on the phone. I was told we had to be there in person, so we went. The guy at the front desk said it was all taken care of and she had roughly 10 days left on the month to use the gym. Great. No problem.We then went and joined Bailey's Gym only because it is closer to our house. Had Planet Fitness been near by, we would have stayed with them.My son cancelled his membership a few months later to also join Bailey's.Imagine my surprise seeing not only $10.75 monthly fees on my account statement but also a $41.93 fee. Turns out that Planet Fitness did not cancel my daughter's membership (even though we had gone in person and had been told it had been cancelled). They continued to bill us and even charged us the $41.93 renewal fee on November 1st.They will not refund $.01 of any of that. So I've paid them over $80 for things we never used and which were supposed to be cancelled.
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December 2023 by Jason Luke JR
App is very easy to use this. I have a black membership and I am able to easily add my guest. Every time I bring somebody with me to the gym. the staff always has a smile on their face And greet me every time I enter and leave the gym. great customer service.
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December 2023 by Tigsley1
John is such a good manager, he positively motivates both the PlanetFitness clients and staff, he does a great job and loves his work. The staff are very professional, knowledgable and courteous on every shift.The entire gym and locker/bathrooms are safe and clean. The machines are fixed if maintenance is needed. Like the variety of exercise equipment and TV monitors to watch. Guests are good about wiping down machines after using them.Awesome place to get healthy and stay healthy!
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October 2023 by Aaron Forrest
The app was easy to download, and getting into the gym itself went very smoothly using a guest pass. I went to the Jax location at beach near San Pablo around 9pm, and was very pleased with the experience.
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October 2023 by cocina con Miguel cantero
This is a very affordable gym; Well equipped and the best of all 24 hours on your disposition
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October 2023 by Buddy Bama
I used to come here a lot but over time the homeless have taken over and you can’t find employees. I went the other morning and a homeless woman was behind the desk setting up the massage chair for herself. I also could not believe how nasty and dirty the bathroom was. I see other members must be going elsewhere it’s not busy like it used to be.I also stopped by to give it one more chance to get a massage and got told by 2 kids they had it reserved. I will not ever be back here and will be looking for another gym. I am not paying for kids to tell me I can’t sit in a massage chair!!!
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October 2023 by jon money
Love my gym. Love the new equipment. Only complaint is the showers need to be updated. They are a bit small and could use the curved shower curtain rod and new shower heads.
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October 2023 by Chris Jolly
This place is absolutely disgusting. They allow multiple homeless people who live in their cars use the showers. The whole place always smelled like sewage and piss. They rang the stupid bell on me multiple times for accidently dropping a heavier weight than I was normally doing in order to progress myself. Do yourself a favor and just go to Baileys a mile away. This place is disgusting. Also one of the employees found my personal information and wouldn’t leave me alone on social media afterwards.
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October 2023 by TG Lake
The gym is very clean! The night staff fellow was very helpful, too, and a cool guy. Next time I'm in Jacksonville, I'll definitely be visiting here.
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October 2023 by Marius Anghel
I had a membership 3 years ago and cancelled it, I was hoping they brought some newer equipment since then and got a black membership to try it out. Should have not, its overcrowded and the equipment is old and nothing changed. Shame on me, I should have checked before signing up.
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August 2023 by Alix Jarrett
We like it here! Staff are nice and there’s plenty of equipment available
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August 2023 by rick kelley
$10 per month for single location membership but there is a $49 annual fee which ultimately brings the price to ~$14 per month. This location is clean, organized and well equipped.
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July 2023 by RAYNE DAY-TRIPPIN
Lots of equipment and very clean. Staff is nice and helpdul. Cons- not alot of room for stretching. Showers are smaller than others i frequent and hot water took a few minutes. All in all I would recommend
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July 2023 by Paul Cameron
My place of choice to exercise. Love having a great variety of locations to choose from. Doesn't matter where you go, the staff is courteous and helpful.
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June 2023 by Greg Barber
Perfect place to go and get fit. The G.M. and entire staff couldn't be any kinder, helpful, and courteous. The equipment and locker rooms are always clean and ready to use. Great Job!!!
