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March 2024 by jedards
Preferred Upgrades did a siding installation for me. The job went well and I'm happy with the results. Ray was always quick to address any issues or concerns I had during the process. I would definitely use them again for other projects.
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March 2024 by Gardys Hearnburg
I would like to share my experience with Ray at Preferred Upgrades. My 8ft glass door that he installed in 2019 needed some tweaking! And even though it was 4yrs later he was so nice over the phone and actually remembered my job. He sent a crew the following week and they were such nice guys and fixed the door when they came, even though I thought they were just coming to see what if anything would need to be done. I would definitely use this company again; the customer service can't be beat!
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February 2024 by Lee Norvelle
From the first meeting with Ray through the final inspection, the process went professionally, smoothly and each step was on-time and exactly as planned. The windows look great and we are totally pleased. Several friends recommended Preferred Upgrades and we will certainly do the same. Could not be happier.
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January 2024 by Peter Laframboise
I just had my windows installed, I love them, they look great. I liked the installers, the sales process was straightforward and not gimmicky.
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December 2023 by Tony Ryan
Ray and his crew at Preferred Upgrades were fantastic from the get-go. Ray was great to communicate with and follow up. He showed up exactly when he said he would to measure the windows. He took care of the permit with the city (Duval don't make it easy!) and made sure that all of the paperwork was taken care of. And then his crew showed up early on the day they were supposed to and installed 8 windows into my condo. They did a great job -- the windows look great. All-in-all, I was extremely satisfied with Preferred Upgrades from start to finish and I would highly recommend them to anyone planning on replacing their windows.
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July 2023 by Sisteria Manns
I was ecstatic to have my windows replaced. The installation was done professionally and quickly. Ray Ewing and his team are great! They are friendly, down to earth, and did an awesome job. Thanks Ray and team!!!????
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June 2023 by Janet Deonas
This was a very emotional purchase for me. My mother recently passed at 90 and had needed windows for several years, however, she never wanted me to be burdened financially to take care of her. Ray showed up on time and made me feel like we had know each other for a long time. I needed someone that wouldn’t take advantage of me, I did shed a few tears, he was very kind. Ray explained the process and the time frame for install and was very knowledgeable answering all of my questions. I highly recommend Preferred Upgrades and will be using them for all of our windows and doors in the future.Service: Hurricane impact window installation
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May 2023 by Christina & Kelli Graphix Chix
Ray is just fantastic - very easy to work with and great communication. We had our sliding glass door replaced along with all the back windows on our home. The difference is just amazing. I didn't realize that not only would the windows look better (obviously) than our old builder-grade windows which were permanently stained after 20 years, but the noise and heat reduction were immediately noticeable! We got a GREAT product at a very competitive price - and the installers were very nice and knowledgeable too! HIGHLY recommend Ray and his crew. When we get more windows done we will be calling Ray again.Services: Sliding glass door installation & replacement
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December 2022 by Michael Mayo
This was an awesome experience, from initial quote visit through the follow-up call after the inspection. Ray & his team were thoroughly professional. The product arrived ahead of schedule and they booked the install as just as soon as they could. Joey & Jonathan were amazing as they moved from room to room. They worked with us to allow us to move our cats away from where they were working. They were clean and left nothing but smiles on our faces. Ray provided value, professionalism and an awesome product. Thanks Ray & Preferred Upgrades!Service: Vinyl window installation & replacement
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November 2022 by Andrea G
It is a pleasure doing business with you!
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November 2022 by Steven Williams
About a year ago I found myself in the market for some home improvements one which included windows. As most I started the process of gathering information to ultimately assist in helping me to make the best decision I could. During that time, I found Ray @ Preferred Upgrades. Now unlike most that I encountered he came across as someone who actually cared about the outcome of my project and what was most important for me and not about his bottom line. He focused on addressing all my concerns and made himself available whenever it was convenient for me. His approach made me feel confident in my final decision to buy from him. Now recently, there was an incident that destroyed one of my newly installed windows. I reached out to Ray and just as before with as much concern and energy he jumped right on it for me. Providing me with critical advice to keep me calm during the event and even returning himself to install the window. Top notch service I will always remember and recommend using them if you have any upgrades.Service: Double pane window installation & replacement
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July 2022 by David Levy
Reasonably priced, very professional with quality product and installation.Services: Sliding glass door installation & replacement
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July 2022 by Heather Dickson
It has been a year since we had our windows installed. I have been through all processes- bidding, installation, and follow up servicing for defects. Ray E. is honest and professional. Our original estimate was about half of a competitor. He took the time to configure options to help us get the best value. The installers were considered the be ‘ the best’ in my opinion. Later we noticed scratches that were a manufacturing defect. Ray promptly replaced them. We have recommended them to friends who are totally happy. We will be using universal Direct and Ray in the future.
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July 2022 by Robbie Thole
Overall great experience! Funny thing, a good friend of mine was also installing windows and went with another company. He had a terrible experience!Ray and his team were punctual and reliable thru the whole experience. My windows we’re professionally installed and look fantastic.Joel and his installation team removed 35 windows and installed 35 windows in under a week. Best part, they left no mess and left my property each day like they were never there.I have been enjoying my new windows for a couple months now, and have 100 percent confidence in Ray and his team backing up there product.I highly recommend them for window installation.Services: General window replacement
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July 2022 by Lauren Rohman
We could not be more pleased with our new windows from Preferred Upgrades! Ray and his team were fantastic, and made the entire process simple and hassle free. Ray came out to our home to assess our current windows (very old wooden windows, rotten and inoperable), and then we went to his office location to check out the samples and place the final order. We were aware of the supply issues on windows, like many other building supplies, being on back order, so we weren’t expecting them to arrive until around May (ordered in December). We received a call mid March saying our windows arrived early and could be installed ASAP. It took about a week to get all 30 windows installed. The installers did a fantastic job and cleaned up behind themselves after each window. Ray followed up to ensure we were happy with the windows and the workmanship of the installers. Once the windows were completely installed and we were having our city permit inspection, I did notice a small tear in one of the screens. I told Ray, and he immediately put in a service request for a replacement screen, and the screen was replaced within a week. We absolutely LOVE our new windows and will definitely recommend Ray and his team at Preferred Upgrades to anyone needing new windows!Service: Window installation
