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December 2023 by Cary Beane Jr.
Delivery set up was phenomenal!! Marc, Von and Clint were very thorough in their explanation and extremely careful with moving and setting hot tub into proper location!! Greatly appreciated!!
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December 2023 by Claudia B.
My husband and I took the time today to visit Premier Outdoor USA in order to get some professional advise for a hot tub installation. The sales person was very unfriendly und had absolutely no customer service skills. We decided this company is not for us and our future outdoor space planning!
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December 2023 by YakNoff_Quan
I have been to 2-3 local competitors and this is by far the store I would recommend. I have been in multiple times before I sealed the deal with Bob.They have a receptionist that guides you in and offers you drinks from Coffee,Mimosas,Sodas and liquor. The sales people let you breathe and see what they have to offer before approaching you and are never pushy to close a sale. They in fact ask many questions to make sure YOU know that this is the product for you. I came back months later and Bob remembered me by name (this told me so much about who I was working with).The after sale experience has been quite communicative and stayed in touch until I was ready to accept delivery of my kitchen. Venessa in delivery Operations has been a great pleasure in assisting with that process.She provided me a crew and updated me along the way, even the crew updated me during transit. My kitchen required a 2-day installation but it was well worth the wait. I’ve seen some of the negative reviews and it blew my mind as my experience has been nothing but professional and pleasant the whole way through. You must remember that this is a small family operated business and some people unfortunately try to take advantage of that. you can’t win them all Premier, but you won me and my vote.
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December 2023 by Piper’s Perception
Thank you guys so much for welcoming me, my husband and kids into your beautiful showroom. We are so happy with our St John’s swim spa purchase. The kids love it and as promised, it is so easy to keep up with. So glad we went this route instead of going with an actual pool. It’s really nice for just adult time too! Total experience. Thanks to Bob and the whole team. We did have to wait a little bit to get it, but it was so worth it!
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December 2023 by Ginny F.
I went looking for a solo stove outdoor fire pit. Jared the salesman told me that he had been advising that they need to restock those items but they didn't have them currently. He very graciously looked online for me and advised where I could find one locally and I went there and they had it and I have it in hand! I greatly appreciate his service and regret that he didn't get the sale. Thank you Jared!!
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December 2023 by Loanna Dempsey
We were very impressed with the lady up front, I think her name was Brittney, she was SO SWEET! My husband and I came in to look for a swim spa initially, but decided it was more money than we wanted to spend HOWEVER, we did find a larger hot tub . We ABSOLUTELY LOVE IT! We recommend Premier outdoor USA to all our friends who inquire about where we purchased our hot tub, our experience buying our hot tub and the friendly staff that helped us along the way.
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December 2023 by Benjamin Davis
Great product and service. Shout out to Brittney who was one of the most friendly people I’ve felt with in any large transaction. Showroom was very well put together and the staff was very helpful as well.
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November 2023 by Donna T.
I came in with a friend who was inquiring about your services and was taken by how friendly your representative Britt was to my friend. So nice to feel like they enjoy answering questions. I would recommend your services and products.
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October 2023 by Mark G.
Heather provided Great service from start to finish! Heather was able to work out a great deal for an outside kitchen that I did not think I was able to afford but through her hard work she was able to make it possible! The available options to purchase the products are made easy for customers.
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October 2023 by Jack
I came into the showroom looking at hot tubs, and Britt helped me out. She was fabulous in explaining the products available, installation questions as well as delivery and warranty.She should be in charge of the reviews she was so personable and helpful. I am sure she could help all those who left the nasty reviews. Its a great company, product and service. Thanks Britt!
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October 2023 by Kaycee Mullaney
Ryan made my shopping experience super enjoyable! He was friendly but professional, offered me a beverage, and put my mind at ease while making a major decision. He was very knowledgeable on every hot tub and didn’t make me feel pressured to make a decision right in that moment. Highly recommend!
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October 2023 by Jose Montero
What an amazing experience to visit Jared! We came into the store just to browse and future purchase, but he was so friendly and personable, we just felt we had to go home with the spa. He gave us a good deal, and completed the transaction within two hours, not rushing anything. Thank you so much man!
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October 2023 by Aaron
Two stars. Lack of level of service that is expected with amount of money spent.Purchased an outdoor spa and outdoor kitchen on 9/10. Had to wait on us to get our pad finished for the spa - which took two weeks. Sales rep kept in touch with us, and was super easy to communicate with. He gives our paperwork to Vanessa to schedule delivery. Here's where it gets a little rough.She was supposed to schedule with us by 9/29. Apparently there was a large trade show they went to that weekend so the call was not made. I was able to get in contact with her on 10/4 and delivery was scheduled. Delivery date of 10/12 Time between 2-6PM. I reached out the day before for confirmation and all was a go. I got a text 10/12 saying they would let me know when they left the warehouse. 4:38PM I Text Vanessa, and got a response they just left the warehouse at 4:57 and would still be delivering. at 6PM they show up. WE (yes me because there was no way they were going to this done before midnight by themselves) finished up around 8:30pm.Things Not Given Upon Time of Delivery:1 Month's initial chemicals for spa1 Rack of charcoal briquettes that were on the grill at time of purchase2 Natural Gas Conversion kits (one for the Grill, one for the flat top)1 Grill Owner's Manual1 Grill to Propane Tank Connection Hose (I still want them if it comes with them)I have went once to the store - For the chemicals for the spa. I arrived and they had given out all their starter kits the week before at a show. Not a big deal, but would've been nice to be given.I will be returning tomorrow to get the Natural Gas Conversion Kits since they are closed on Mondays.TL;DR - Sales Rep was good. Operations not great. Feel a little cheated since I'm missing things. Will update if/when it gets resolved.
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October 2023 by Emma Crowder
Outstanding Customer Service!I recently visited Premier to browse their hot tubs because my boyfriend and I had been contemplating investing in a hot tub, but we were uncertain about the various styles available.Upon entering, we were warmly greeted by a receptionist who promptly directed us to a sales associate, Ty. His professionalism and friendliness were truly exceptional. Prior to guiding us through the hot tub options, he created an atmosphere of genuine hospitality by engaging with us, asking personal questions, and even sharing a few jokes.Once we started the showroom tour, Ty went beyond just showing the different choices, but he also remembered our prior conversation regarding the specific features we were seeking. There was no sense of him pushing a sale on us, instead, our interaction felt like an authentic conversation of just educating.Although we left without making a purchase, Ty took our contact information and assured us he would stay in touch once our move was complete, making us confident in our decision to return for a future purchase. Ty's professionalism and the overall experience left us thoroughly impressed and content.
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October 2023 by Adam G.
Don't waste your time with this company. Spent nearly $14K for a broken hot tub. After multiple calls they did nothing about it. Nothing. Today she (Brittany) said they stopped looking for the part because she was called a liar back in July. Really? Guess we were right!!. DO NOT PURCHASE FROM THEM. READ ALL THE BAD REVIEWS ON HERE ABOUT THEM.