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November 2023 by C C
Madison Smith referred me here and I am so glad she did! Amazing car wash and they pay attention to detail. Nice wait area with wifi and pleasant staff
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November 2023 by Saundra Busby
Each time I come here, I have to have them go back in and clean the car more. This time I don't think they really touched the inside. The mats looked the same and I was told I had to pay an extra 4 dollars per mat to pressure wash them. All 1 needed was a basic cleaning which should have been included in the price I paid. This is my last time here.
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November 2023 by Joey Muniz
For the service I pay for, I rarely get quality. The windows are not cleaned well. There are streaks on the car and window. I would not be unhappy if this were a cheaper service but for what is charged, it really lacks in quality.
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November 2023 by Samuel Bingham
I cancelled my membership then was charged 2 more times. I was told that they had no recollection of me calling and more or less gave me the perception that I was telling a lie and maybe didn’t call. After trying to resolve the issue, they only gave a partial refund for the 2nd charge.Lesson learned… Don’t cancel over the phone or just don’t go here. It felt like I had been tricked over nearly $200.
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November 2023 by Dedrick A.
Great service and always have been. I've been coming here for years off and on and I've never not once had an issue.
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November 2023 by Denise Pritchett
Overall, they did a somewhat OK job detailing the interior of my vehicle. I mean, the vacuum job was nice, the dash was dust free, and the deodorizer smelled good for the 2 days it lasted. But no real attention to DETAIL for my 40$. They missed a lot of dirty areas on the dash front and the console...I was riding the roads remainder of day using Lysol wipes to remove all the dirt and grit they left behind. They didn't clean the bottom area inside front doors at all, total dirt & grime there. I had to ask someone to wipe the film off my headlight covers after they told me my car was ready. Before the I even started their 15 minute wipe at it, I specified that there was a film on windshield interior that hazes vision (from the previous time I took it there), and asked if they could please thoroughly clean the glass. -- NOPE...the film is much worse now. For all I didn't get with a basic detail job, no way in hell would I pay exorbitant fees for any upgrade services, like "spot free" rim cleaning.
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October 2023 by Amy K.
Worst management at the San Jose location! Would recommend this place EVER! They damaged our vehicle, their employee acknowledged it was due to something new being installed and management blamed it on us and when I asked to speak to the owner they gave me someone not affiliated with the company. Shady people!!!
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October 2023 by Sandra Pugh
We love the service at prime, they are courteous and care about my needs. I have seven children and my care always needs a little extra love. Thankfully they understand by making sure we are happy and pleased with their service.Services: Vacuuming
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August 2023 by Michael R.
PRIME COMPLETELY REDEEMED ITSELF & DID AMAZING JOB ON MY WIFE'S CAR.UPDATE 3:----------Received a call from the manager, Josh. He could not have been nicer or more understanding. He offered to redo the work that was overlooked, but by that time, I had made all the corrections. I asked whether he could detail my wife's car & I would pay the difference.Josh put together a very generous package for clay bar & full detail on my wife's Chevy Blazer RS. He said he would personally oversee & participate in the detailing,I dropped off the car. Picked up the car in the afternoon. The car was immaculate.... The car was in showroom condition. Nothing missed. Shiny, great attention to detail. Trust restored. Will be taking my truck there in September for full detail.The mark of a good business is one that cares & goes the extra mile to prioritize customer satisfaction. After the early hiccups, Prime (manager Josh) did a great job with service recovery. Very impressed & appreciative! Updated rating to 5-star as it is well-deserved!UPDATE 2:----------Next business day.... No one called me. Re-texted Zac who said that the team tried to reach me. No missed calls or VMs.UPDATE 1:----------Was contacted via Yelp chat the next day by Zac, the owner. He stated that someone would call me the next day.ORIGINAL REVIEW:----------I arrived at 12:55 PM & was told by the girl taking my "order" stated that it would take 1 1/2 to 2 hours to do my car. The manager who rang me up said, "One to 1 1/2 hours." He then said, "It should be done at 2 PM." I said, "I will be back at 2 PM." I walked down the road, had lunch, & was back at 1:55 PM.I proceeded to wait until 3:40 PM when the manager finally made eye contact & I asked him whether my car was done. He said, "Yes, it's done. I didn't see you in here at 2 PM." I noted, "I have been sitting at the end of the counter since 1:55 PM & didn't hear my car being done announced overhead." He said, "Oh, sorry. I had your car done since 2 PM."So I sat there for 1 hour & 40 minutes AFTER the car was done without any announcement whatsoever that my car was completed. OK. Whatever.The detailing job (I got the highest package) still cost about $182 with a military discount & an additional $10 off coupon. I didn't have ridiculously lofty expectations that the car would be showroom quality, but I did note a general lack of attention to detail. 1. Dirty cup holder 2. The compartment behind the fuel door had been untouched & was very dirty 3. Dirty door jambs 4. Very large smudge of wax missed on rear driver's side door 5. Excess cleaner deposit on windshield above steering wheel that made it hard to see the road 6. Barely any or poor tire shine product quality in tires (no shine) 7. Driver's side floor mat essentially untouched (the dirties mar in the car for obvious reasons) 8. The plastic strip between the bottom of the windshield & the hood was still very dirty & had not been cleaned I think they did a good job of cleaning the rest of the windows & hand waxing the car. Was it worth the $182? I would be willing to give then another opportunity to do better, but for the reasons stated above, I can only give them a 3 out of 5 stars.Visited on August 1, 2023
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July 2023 by David M.
I've been to another Prime location through a Yelp event, and subsequently visited that one again and was impressed. I recently tried this location near Fruit Cove for one of their $39 Prime washes. I was not particularly impressed. I hate that they do not post the options and prices anywhere, you have to rely on someone reciting options and numbers quickly with a line of impatient people behind you. I know it's a sales tactic, but it's very annoying. The wash itself was fine and relatively quick, but I could tell they had missed some places (like my dashboard was as dusty as when I went in). For $39 plus tax and tip, that simply can't happen. The waiting area is perfectly nice with Internet and various vending options. The staff was very friendly.
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July 2023 by Jose G.
Great customer service, quality of cleaning and value for my weekly car wash! Hardworking and professional staff and management. Great price /value for my monthly plan!
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July 2023 by Ruth R.
Pay $40 for a clean and they didn't even wipe half the car doors or the dash. I would not recommend this car wash.
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June 2023 by Lynne DeArman
They usually do an AMAZING JOB.HOWEVER, yesterday I paid for an extra 2 services. I thought my car was done rather quickly considering they should’ve needed extra time, however, it looked fine. Nothing spectacular.Unfortunately, last night I went to put something in my trunk & realized they hadn’t even vacuumed it. I was so upset.Now I have to go back today which is extremely upsetting as my adult children are visiting from TX for my daughters graduation & it just puts a wrench in everything.I could just wait til they leave but my daughters are like don’t worry about it mom, we’ll just do it. NO, I’m not spending your visit having ya’ll clean. UGHServices: Auto detailing
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June 2023 by Edward Gr82seeu
Overall it was a good job. However there were some areas that were missed and I had to go back over with the one of the technicians to point out dirt and smears on the windows and around the door jams that I felt should have been taken care of. I do have a program that they have for the first month no charge come back as often as you like and then if you want to you can subscribe to the monthly fee to get your card done all the time. I am coming back within that month to go over the things that were I feel were missed or they should have been on the lookout for and we'll see how they handle that.Services: Vacuuming
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May 2023 by Lucy J.
The staff was so helpful, gracious and kind. Now guess what? My car was cleaned so well and smelled delightful loving the place.
