Pro Clear Aquatic Systems
Hours:
2959 Mercury Road, Jacksonville FL 32207 Hours
About Pro Clear Aquatic Systems
Pro Clear Aquatic Systems is highly praised for its exceptional customer service and quality products. Customers consistently highlight the responsiveness and dedication of the team, particularly Nick and Pam. They go above and beyond to address any issues, even when the problems are not their fault. One customer experienced a quick resolution to a concern regarding a sump pump and appreciated the prompt communication, receiving assistance in less than 10 minutes after reaching out. Others noted the company's willingness to provide replacements quickly and free of charge, creating a seamless experience for customers. Even when initial issues arose, Pro Clear's commitment to customer satisfaction has turned past concerns into positive experiences, with one customer mentioning a personal FaceTime call with the owner who took the time to resolve their issue directly. The quality of the products, such as the Proclear 60 and Proclear 150, is also commended, with customers expressing confidence in purchasing from Pro Clear again. Overall, Pro Clear Aquatic Systems stands out for its reliable service and dedication to ensuring customer satisfaction.
Most Recent Reviews
February 2025
Company provided replacement feet for my aquarium free of charge and very quickly. Communication was great and it took only one call to resolve my problem. A++
December 2024
I got my Proclear 60 in September of 2020 great build quality absolutely no issues whatsoever would definitely get a another one and definitely recommend
March 2023
Ordered a sump pump system from them. Although it was missing a couple pieces I'm still giving 5 stars, would do more if I could. They took care of the issue quickly and actually responded to my email almost immediately. Best customer service I've had in a while. Will be buying here again.
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