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December 2023 by David Rathel
The Lady Shaughnessy did a great job on the rental process it was life changing i was in need ! She did mention she was a few weeks in ! Great service
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December 2023 by Phyllis Caldwell
I was very pleased with my service today and treated with the upmost respect and the young lady was giving excellent service.very kind and respectful.
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October 2023 by Vicki
DO NOT I REPEAT DO NOT GO HERE worst service in Jacksonville!! Once your stuff is there they basically hold it hostage!! I went up there trying to pay my bill and switch units for over a week and it was always closed no one there to help even tho I was told it would be no problem to switch once the promotion was uo. Of course when you call they can take your payment but that's it no switching no getting the lockout off of your unit nothing. Now because of an email that the DM isn't responding to I can't move my belongings to a smaller one that I can actually afford even tho I keep telling them this. God forbid you get Pam she's the rudest employee ever just walk away or hang up. Basically once they have your stuff thats it no changing units or anything like that they know your going to pay or loose your stuff. I've been given the run around between phone numbers that weren't correct to wrong email addresses I honestly believe the dm doesn't exist. Now cuz of waiting ive incurred fees that i was told i wouldn't get and the communication between the customer seevuce number and the actual facility is the worst ive ever seen. You call they have records of your calls and everything but when in person they cant see the calls and complaints so your treated as if your lying and when i had the customer service person try to explain to the person working (Pam) what was going on Pam acted as if she couldn't hear him and then flay out accused the customer service person of lying. Then right in front of me called someone on the phone and accussed me of lying about everything I said even tho I called and they have cameras so you can clearly see I was there. While dealing with all this 3 or 4 other people came in complaining of the same things as me and were treated the exact same way as me. Worst decision I ever made was bringing my belongings here. Also since renting the unit the place has been shot up and there is a bullet hole in my storage unit as well as the other units near mine (but the insurance doesn't cover it so anything damaged is your problem)!!
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October 2023 by Jewel3684 H.
Great people helped me pay for my storage. Thanx! ?
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July 2023 by Julia Welfare
Staff was wonderful, helpful with the best deals that was suitable for my needs. Also they were the first people that got my daughter's name right by her driver's license. Lol
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June 2023 by Amanda Santos
Omg Brenda is wonderful I love that beautiful soul she made it so easy and so simple even helped me to set everything up for a different location. That’s the kind of customer service I would love to see everywhere else, but unfortunately not everyone has the ability to perform with the confidence she had. I don’t know what it was about her, but she had the ability to make me feel so comfortable like I knew her for years . Let’s just say I didn’t feel like another ticket number. Trying to hurry up and get the service over with and to the next person. My favorite part about the visit was while we’re talking as she explained everything step-by-step. She was looking at me in the eye she stopped what she was doing. She wasn’t looking to the side or being easily sidetracked by the person she was training her professionalism was top notch. Even if you’re going to a different storage I would recommend you dealing with Brenda off of Arlington Expressway. She is the real MVP. Thank you!!!
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June 2023 by kenneth thomas
Amazing experience and they took care me and ms. Brenda is wonderful
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May 2023 by Chocolat' Blanc
Brenda is very professional and knows her job. Helped me with it all u needed.
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March 2023 by John Michael Sy, CPA
Brenda the manager was so friendly and kind. Will gladly do business here again if needed in the future
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February 2023 by Octavis Owens
Tammy and Brenda were amazing with assisting me on my rental unit they were both very patient and helpful. We even shared a few laughs.
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February 2023 by Lorraine Cruse
Mrs. Brenda was very sweet and helpful and went over and beyond to make sure I had the best storage unit possible. Thank you so much Mrs. Brenda?
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January 2023 by Queen Melina
Brenda was fantastic customer service was outstanding Great Personality help me with my account she went over and beyond
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January 2023 by Altoria Boyd
Mrs Brenda she's the best I want to thank her for her overall help she gave me I'm going through a lot and she was determined not to quit in her help so thank you for your kindness
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December 2022 by Cristian Babcock-Brown
Great Storage! Good rates no problems. Nice and quite, has a security system plus gate lots of cameras.
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December 2022 by shauntrell proctor
Brenda was very helpful I'm going through a hard time and she came through for me I saved alot of money using this storage very professional
