-
March 2024 by Arelis Fleites
Very kind, helpful. She took the time to explain everything to us. She went out of her way to show us the unit and even cleaned it out for us. Thank you so much K.
-
March 2024 by Georgelyn Johnson
Do not use this location a mom and daughter team stole my items and tried to blame it on a Hispanic worker! I paid so that my items wouldn’t go to auction after payment I was told to purchase a new key and then discovered that my valuable items were stolen and my storage trashed! Made a police report and a claim just upset that I would rely on a company to store and keep my items safe meanwhile you have dishonorable people and family working for this company! The lock that they broke was left in the unit! Still have not received a call from corporate yet.
-
January 2024 by J M
Went to rent a unit and had the pleasure to deal with Jasmine. She had amazing customer service. She Helped me with everything I needed help with. She’s Very knowledgeable and nice.
-
December 2023 by Carolyn Campbell
I do not recommend Poor knowledge of proper procedures / protocols. I tried to vacate in early September 2023-filed paperwork to have removed( lost key). They never removed lock until October after I called corporate/customer service. I was told I was not responsible for oct charges. I received a letter in December from a collection agency for oct charges-seriously! I was told now by customer service that I should have filed to vacate in Oct. ???????…Needles to say I had to talk to a customer service supervisor again to resolve this matter. Seriously you don’t need the stress!!!!
-
December 2023 by Richard C
Every month they will take advantage of every opportunity to charge you extra, a $20 late fee , a $50 lien charges and the biggest , most irritating thing is they want you to return their call all the time. Like we're in a relationship. No ! It's just storage. It's not the end of the world! . And the reviews on their site are on invitation and approval basis only. They have lied to me so many times, saying "we cut your lock and here's an inventory !". And my lock was still there . Any other company is better, this place is all dramad out. They Need their own reality series, "Drama at the public storage!" And raised their rates at least 35% this month. This place deserves the worst reviews, and the worst things that happen to a business.You try to call the corporate number and you will never get to talk to anyone, ever.This place is only good to increase your stress levels in with all the other stuff we have to deal with in life. I'll leave my things on the side of the road, before I deal with them again!!!.
-
October 2023 by Artinnek Eiram
I am on FIRE!! I rented a 15x20 storage unit and get here with my (PAID) movers only to open the unit and it's still has items from a previous renter.. my movers are paid hourly, my children have flights at 6pm and my access was granted at 6am and its now 2pm and I'm standing in the office talking to the property manager that cant seem to fix the issue in a timely manner.. My truck needs to be back before penske closes or I'll be charged an addl $150... I can't unload because there aren't any more units this size. No discounts can be given unless it comes from higher up. WHAT A DAY!!
-
August 2023 by George Rowsam
No one in office. Located on premises. Very nice. Rented 2 units. Before we used them after a few days circumstances changed. Asked for refund at least partial.. refusedThey are able to reuse these untouched units and collect twice.
-
August 2023 by Preshus Futch
Very rude fat white girl is very disrespectful and needs to be fired they will lock your stuff and don’t give u a notice
-
April 2023 by Christine Horace
I absolutely had an AWESOME experience. Everyone was so pleasant and professional. Stephanie was one of those people. She was more than kind and one who stands out. She is phenomenal!!! Thanks Stephanie
-
April 2023 by Jeffrey Newell
Shayla went above and beyond today to accommodate my needs. She was able to answer any questions I had and also fixed all problems before I left the office 5 stars..
-
March 2023 by Anodiwa M.
Do not ever put your stuff in Public Storage. After my bank made an error accidentally disputing a charge from PS for $300.98 due to my card being lost my things were sold from my storage unit. I was given less than a month instead of the customary 3 months to make arrangements. I was not given the option to vacate my things from my storage unit like other storage companies. The manager Stephanie was extremely unhelpful and misled me to believe i had more time after constant contact between her and my bank. She even said i was harassing her due to my constant contact attempting to clear up this error. My bank was willing to speak with PS to verify the error but PS rep claimed they cannot speak to the bank. Things i have had since a child including pictures of since deceased family members, important documents and others were in my storage unit and i was given no opportunity to purchase my own things or have someone purchase my things in the auction. I have $300.98 missing and my things have been sold even though my bank provided proof the dispute was cancelled and no chargeback was submitted. PS claims the charge was charged back twice which is clearly a lie
-
February 2023 by Mara Bailey
Just started renting here I am paying $88 a month for the smallest storage they are over pricing, I don't care how expensive the world is right now but on a storage Is mind blowing!. And I had to pay $117 when I first signed up. They are advertising $1 on your first month. LIARS!
-
January 2023 by Eric Gaeta
My office attendant, Kim, was one of the most knowledgeable, kind and personable Public Storage employees I’ve ever had the pleasure of working with.
-
December 2022 by sweat God
Ms Stephanie is amazing!!!! I came in stressed she calmed me down and made my renting experience GREAT!!!!
-
December 2022 by juliesweets68
Stephanie is so great towards people and is incredibly helpful and understanding even when her customers are late she is very customer service oriented and is incredibly helpful.
